Inn & Spa at Loretto

Wonderful stay!

Pros: Extremely friendly and accommodating service! So beautiful and comfortable with a lovely restaurant and outdoor areas galore for enjoying the perfect weather. Especially outstanding service from Vernon, Anita and Marcel! We'll be back!

Lovely hotel

Pros: The location is superb, the ambience was perfect. Clean large rooms, and a lovely view.

Cons: Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.

Pros: Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food.

Cons: Didn't like having to valet our car.

Wonderful place to explore northern New Mexico fro

Pros: This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful.

Cons: Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)

Pros: The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds.

Cons: I left a scarf behind in the room and housekeeping was not able to find it.

Great

Pros: This was my first time and it was more than what I expect. Service was excellent.

Cons: Candy and snacks were too expensive.