Hotel Cumbres Lastarria

Comfortable bed Room nicely appointed Good location

Staff need complete retraining. Standing in breakfast restaurant talking and on their phones - paid no attention to guests entire breakfast first morning. No guest interaction at all! Food cold, cold sausages, cold eggs - no idea how to do cooked breakfast- other days no hot breakfast on buffet. Last morning card to room cancelled and had to use stairs. Car booked though hotel never turned up at the airport and I never got an apology the whole time I was there. Then they booked a car to the airport I didn’t order, so I had to cancel my order and paid a cancellatipn fee. No room concierge, struggled with own bags. Front desk phone often not answered, room service takes ages and food very average. Room has very few amenities - no tea bags, no face cloth, one day of free water then pay, no mini bar, no snacks, very poor overall. You will get a good sleep though - beds lovely and comfortable and nice linens. Won’t stay here next time though. Need to do better!

The hotel was in the central historic part of the city and therefore easy to get around. Great rooftop pool and terraces with amazing views over the city.

The rooms are small and dark - the mood lighting may be atmospheric however down at floor 2 it meant depressing as the rooms faced onto a central courtyard with no direct sunlight. Not much room for two suitcases and accompanying bags (why do hotels only have one fold out suitcase stand???). The staff were not overly customer focused and although polite they did not exude a pleasure in helping their customers.

Nice boutique hotel in a trendy location.

First, I really enjoyed staying at the Hotel Cumbres Lastarria. It is well located in a very trendy neighborhood with lots of good restaurants and wine bars. The view of the Andes Cordillera is breathtaking from the rooftop. The room is spacious and comfortable and really clean. The bathroom design is modern and pampering.

Some minuses: The restaurant was not really good as well as the breakfast which was a bit disappointing. There wasn't enough vegetables for example. This is also true that the hotel did not respond to my mails I sent regarding my future stay. Still I really enjoyed my stay. Is it a 5 star hotel, maybe not but it is certainly a boutique hotel that I can recommend.