Extended Stay America Suites - Boston - Saugus

The hotel offers a dining room and vending machines for drinks and snacks. However, some guests have mentioned that the breakfast options were limited to stale muffins and granola bars, and the creamer for coffee was expired and sugared, which may not suit everyone's preferences.

While some guests have praised the cleanliness of the hotel, others have reported issues such as dirty towels, unclean rooms, and a strong, unpleasant smell in the hallways. It's important to note that experiences may vary.

The hotel provides a fitness center, laundry facilities, and a kitchen in each room with a microwave, stovetop, and refrigerator. However, some guests have mentioned that the microwave in their room was not working, so it's advisable to check the functionality upon arrival.

Several guests have praised the friendly and caring customer service provided by the staff, while others have reported instances of unfriendliness and unresponsiveness. It's important to keep in mind that individual experiences may vary.

The hotel's high season is in September, and the low season is in January. Visitors may want to consider these seasonal variations when planning their stay.

Some guests recommended checking the room thoroughly upon arrival, as a few mentioned encountering cleanliness issues, such as dirty towels, unclean bedding, and unpleasant smells.

Several guests were disappointed with the breakfast, describing it as inadequate and unappealing, with stale muffins and granola bars. Consider alternative breakfast options outside the hotel.

Multiple guests reported cleanliness issues, including dirty rooms, stained bedding, and unpleasant odors in the hallways. It's advisable to inspect the room upon arrival and communicate any concerns to the staff promptly.

If traveling with pets, this hotel offers pet-friendly rooms, as mentioned by some guests who appreciated this feature.

The hotel's proximity to various attractions, shopping facilities, and restaurants was highlighted by several guests as a positive aspect of their stay.

While some guests praised the friendly and helpful staff, others mentioned encountering unfriendly or unresponsive staff members. It's advisable to set expectations accordingly.

Some guests expressed disappointment with the lack of certain amenities, such as the absence of a coffee maker in the room and the limited breakfast options. Consider bringing your own amenities if needed.

Several guests noted encountering unpleasant smells in the hotel, including stale air and fish-like odors. Being mindful of this aspect may help in managing expectations.

Some guests reported issues with room facilities, such as malfunctioning microwaves and noisy air conditioning units. It may be helpful to verify the functionality of these amenities upon check-in.

As the hotel houses guests on an extended basis, it's worth noting that some guests observed behavior issues among long-term residents. This aspect may be relevant for those seeking a quieter or more transient accommodation experience.