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The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
Relatinship with teh staf None
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
Service, facilities and quality of food were excellent
Central location, large rooms discussion about the cost of extra bed for child of 8 year old. They tried to add charges contrary to website information.
We liked the very warm welcome from the staff and their readiness to deal with us even though we arrived early. We thought that our room (No 25) was spacious, well-equiped and pleasant to be in. The breakfast was good, and the one meal that we took offered a good choice of menu, and well-cooked food. It would have been nice to have had a wider choice of TV programmes - especially of an English-language programme, since my wife does not speak German.
The hotel and staff were excellent as was the restaurant. Would be very happy to stay here again.
Excellent cuisine served in the restaurant and reasonably priced. Helpful staff as well. Just the one lift which was rather slow.
The staff were very friendly and helpful, the roooms were a good size amd the food was excellent.
Helpful staff, top central location, 1st class b,fast, good modern rooms
The location near the old historic city center was excellent. Close to excellent restuarants and park. n/a
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
Beauty place The room did not correspond with described in hotel information when booking
very good. Nice and clean
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
the water front location.
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
A very pleasant small family-run hotel where the friendly welcome by the host and the good cooking of the hostess made our stay very agreeable. Nice rooms and lovely garden.
We had a very pleasant stay at this small hotel which was one of the main reasons for choosing Hotel Zollhaus. The hosts are very helpful and friendly. The room was fine for three persons and had a nice view to the garden in direction of Schloss Gottorp. Excellent food. We (one adult and two teenagers) enjoyed our two nights stay at Hotel Zollhaus and can recommend the hotel to others - for private as well as professional/business purposes.
The location in city center and close to the lake, large confortable room, parging facilities. We could not have access to the hotel before 17H30. The owner told us that we should have informed him of our time of arrival. (If it was so important, why was it wriiten in such a fin print and at the end of the reservation sheet).Also, there was no elevator and we could not have any help.
The hotel was unbelievably clean, and room very comfortable. Excellent buffet breakfast available early, and friendly staff. The hotel was unstaffed on arrival in the afternoon and we needed to make a phone call to gain entry via a key-pad.
Peaceful, clean hotel near the nature. -
The 'outhouse' area where I stayed greatly increases capacity of hotel whilst still allowing easy access to main hotel itself for meals. Rooms whilst plain were more than adequate for my needs. Usual excellent continental breakfast.
The staff were very accomodating when we first checked in and gave us the option of several rooms. The hotel rooms were all looking jaded and very dated, the rooms also lack basic facilities such as tea and coffee making facilities that you would expect in a hotel
Free internet access. Possibility of late arrival Unsufficient marking of hotel parking
Huge room, nice area around the hotel (if you walk down the street, a very nice old town walkway starts, leading further to the lake).
very old and need of upkeep really hotel for old people
Breakfast was ok and the beds too. We didn't like the hotel. Closed between 14 and 16. We arrived 14.15. It was oldfashioned, and we didn't dare to eat dinner in the restaurant.
The hotel was easy reachabel by car, and the breakfast was ok. The rooms were old, small and smelly. The whole hotel needs badly a repaint/upgrade. No Internet in our part of the hotel. Dreadful colours.
Central situation, pleasant staff, signposting from outskirts to hotel smoking in the foyer, decoration a little worn
Pretty quiet, easy access from autoban /motorway/ with a parking place, good food, clean, responsive personnel.
nice place, the room was clean, the toilet too (we shared it with other rooms).
Very Clean room, clean mutual fascilities, lovely breakfast We couldn't get access to the internet, a lot of traffic noise
I like cleanliness of hotel and breakfast. I like every thing there.
Simple, although it was supposedly B&B breakfast was not included but at 3 euro very good value. Friendly manager, tiny parking lot. Nice bar/restaurant next door.
prima ontbijt voor € 3, mogelijkheid om thee te kunnen zetten op de gang..
Quiet hotel. Nice breakfast room. Good breakfast. Off street parking directly behind the hotel. Excellent restaurant nearby. Bed was soft and squeeky. Sink had no stopper. Shower was very small.
Good location, nice price The soundproofing of walls weren't that impressive, there were no curtains in windows.
Value for money, convenient location nearby highway, good breakfast. I would recommend this hotel if you need cheap accomodation for one night. The hotel requires some renovation that would improve its standard easily. It's a bit noisy because of the street but it's acceptable.
When I read others comments I got the impression that the standard was very poor but the hotel were much better than I expected, everything is clean and in quite good condition but probably not much has been done since the 70s. Hovever, the price is low, the staff is friendly and efficient so I recommend it!
Considering that this is only one star, not bad value for money. free parking. Very clean. Warm welcome, Good breakfast. Quadruple room nicely decorated for children. strategically placed on the road to Scandinavia. The foam mattresses need to be upgraded
Informal country hotel, had booked us (two parents and two teenagers) in adjoining rooms and charged a reasonable rate Bar turned into local beer hall at 9pm, complete with heavy smokers!
Nice and friendly country environment, attentive staff and good meal
We had a nice room with a large (huge) and airy bathroom. Quiet location. Good heating both in the room and the bathroom for the cold april nights.The breakfast was efficient and good. The beds could need some improvements.
Connecting room with the children Blinds in children's room didn't close, bed springs sticking through, cracked and chipped tiles on bathroom floor and walls, no ventilation in bathroom, no lights for stairs to 2nd floor, no kettle or amenities in room and only access to hot water 1st night.
easy access off the autobahn
no opinion. We only used it for a short stay on our way home the only negative issue is that is there was a smoke smell in the room, but it was already mentioned during the reservation. But for this reason I would like to make a reservation for another hotel next time.