Guest reviews
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Couples
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Solo
Overall Rating
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9.3 "Excellent wellness & sports facilities."
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9.1 "Terrific location."8.9 "
Great parking , according to 89%." 10.0 "Easily accessible by car , said 100%." 8.9 "89%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.2 "City centre within easy reach , said 92%." 10.0 "100% thoughtparking was inexpensive ." 10.0 "Good access to the airport , said 100%." -
8.4 "Vibe was good."8.5 "85%
enjoyed the friendly atmosphere ." 8.8 "88% thought, thehotel was modern ." 9.8 "98% said it was astylish hotel ." -
7.8 "Good service."8.5 "85% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." 9.5 "95% said therecreation staff was great ." 9.6 "96% wereimpressed by the valet service ." 9.2 "92% werehappy with the shuttle service ." 8.0 "80% said theconcierge service was amazing ." -
7.8 "Nice rooms."9.7 "97% thought the
view was good ." 8.9 "89% thoughtrooms were spacious ." 9.0 "90% appreciated themodern rooms ." 8.7 "87% liked thebig bathroom ." 9.8 "98%enjoyed the balcony ." -
6.9 "Average amenities."6.8 "68% thought the
building was acceptable ." 5.9 "59% considered thelobby entrance to be so-so ." -
6.6 "Breakfast is mediocre."
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5.9 "Average cleanliness."7.0 "70% said
rooms were clean ." -
5.3 "Internet is average."
Overall Rating
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9.4 "Excellent wellness & sports facilities."
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9.1 "Terrific location."8.9 "
Great parking , according to 89%." -
7.9 "Good pool."
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7.5 "Nice rooms."8.8 "88% thought
rooms were spacious ." 9.5 "95% thought theview was good ." 9.2 "92% appreciated themodern rooms ." 8.8 "88% liked thebig bathroom ." 9.7 "97%enjoyed the balcony ." -
7.4 "Good service."8.2 "82% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.5 "Breakfast is mediocre."
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5.7 "Average cleanliness."6.9 "Only 69% said
rooms were clean enough ."
Overall Rating
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9.2 "Terrific location."9.0 "90%
liked the proximity to shopping ." -
8.0 "Great service."8.7 "87% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." -
7.8 "Nice rooms."7.1 "71% said
rooms were clean ." 9.1 "91% thoughtrooms were spacious ." 9.0 "90% appreciated themodern rooms ." 9.6 "96% thought theview was good ." -
7.6 "Good pool."
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7.6 "Tasty food."7.6 "76%
loved the menu selection ." -
6.1 "Average amenities."6.1 "61% thought the
building was acceptable ." 5.7 "57% considered thelobby entrance to be so-so ." -
5.7 "Average cleanliness."
Overall Rating
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9.2 "Terrific location."
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7.6 "Nice rooms."8.9 "89% thought
rooms were spacious ." 9.8 "98% thought theview was good ." -
7.6 "Good service."8.4 "84% found the
staff to be very friendly ." -
6.5 "Average amenities."6.4 "64% thought the
building was acceptable ." -
5.5 "Average cleanliness."6.9 "Only 69% said
rooms were clean enough ."
Overall Rating
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8.0 "Food is delicious."
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7.9 "Nice rooms."9.8 "98% thought the
view was good ." -
7.9 "Good service."
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7.2 "High comfort."
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5.6 "Average cleanliness."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Loved everything about my stay except the spa. I received 2 services at the spa which were stellar and the service providers equally fantastic. The front desk staff and attendant however, were in a rush to close over a half hour so they closed parts of the spa facilities early and wouldn't accommodate a later appointment time. There are MANY spas to choose from in Scottsdale and this used to be one of my favorites.
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2.0review from
Our girls weekend was horrible. First it was 50.00$ to get into the pool with 2,000 other people. So we had to find another resort to relax at. And then our plumbing went out and was not accommodated until we called and complained. We were told to use the bathroom in the casino and we had no place to shower. The only bright spot was the front desk manager upon check out who was completely embarrassed about how we were treated.
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9.1review from
Room design is great! Room is very comfortable. Fort Knox ... the process for getting into the pool was ridiculous. 4 stages of security... worse than TSA
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9.4review from
This was a great location for our AZ getaway. We loved the amenities, enjoying several of the restaurants on location, every pool and hot tub option, and really loved the gym with a view. While we knew there would be smoking on the casino level, since neither of us smoke, the fact that the entire floor, including the check in desk, reeked of smoke, was offensive. I think the resort would be better if the check in area was relocated away from the stench of smoke.
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6.8review from
My room had a fabulous view and was very clean besides the two huge bugs that were flying around next to the bedside lamp. The check in process was a headache. They gave terrible directions from the check in counter to the elevator and I had to ask several employees where and how to get to my room. Not to mention I was on the 13th floor and the elevator didn't even have a button for "13", so again I had to go down to the 1st level and ask the security person at the hotel entry. The valet guys left a lot to be desired too.
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4.2review from
The smoking- the young people and lack of good restaurants
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9.4review from
We loved our room being upgraded, The balcony was awesome! Great view, Good staff. The facility was beautiful and very clean. Only 1 chair, 1 robe, 1 slippers, and one soap even though there were 2 of us. Would be better for me as a first timer to have had better instructions from the check in counter on everything from what we can and can't take to our room to how to work the heater.
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9.7review from
The entire facility was very clean, very nice staff, the text messaging for room status was great especially since I was messaging a real person and not a computer The price was a little high but that could have been because of the near holiday weekend
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5.1review from
The rooms were nice, beds comfy, and food was good. The pool and facilities were clean and well kept. The noise was outrageous. Me and my girlfriend went to get away from the kids and have a relaxing "staycation." People were partying so loudly on our floor we could feel the base coming from the music in their room. Alerted hotel staff multiple times regarding this issue and it was not taken care off. We were also promised a call back from the security manager and never received one. The music and yelling lasted until about 3 am (our first complaint was about 1030pm.) will never stay hear again due to the lack of concern by staff regarding the problem we encountered.
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9.7review from
Great hotel with great amenities, a nice pool with weekend pool parties, ample dining options, and a friendly staff.
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6.2review from
Clean, good sized rooms noise of pool rattled our shutters on Sat when they have rehab type party
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5.4review from
Food was adequate. Really enjoyed the pool all day Saturday, with the sunburn to prove it. I purchased a rate for a room that offered 1 king or 2 queens, seeing as I was staying the night with my friend and my girlfriend we were going to need 2 queen beds, I was never prompt to choose between the two options so I assumed we would sort the matter out at the front desk. I checked in with both my guest present with me, even put their names on it for 3 room keys. At this point obviously I was under the impression the woman behind the counter would think "oh maybe he needs 2 queens" not the case, we received the king bed but only found out after we had made our way to the 7th floor. After all is said and done we get downgraded to fit our accommodations, promised a refund for the difference over the phone from the room once we received our room keys the woman at the front desk had no awareness of our situation and did not refund me anything. Hardly apologized for the inconvenience, blamed the woman over the phone for being new so that they didn't have to offer a refund. No carry-in policy? Never saw a sign for that, pretty sure everyone and their grandmother bring alcohol from home? I brought my beverage to the casino floor and needed it to be popped open so I asked the bartender for a bar keep and he "confiscated" my drink from me due to their no carry-in rule. Unbelievable.
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10.0review from
Nice clean rooms with comfortable bed. Breakfast in Blue Coyote Dining Room and the Evening Buffet were very good. Rooms were very quiet especially considering a casino environment. Excellent location for Scottsdale and West Valley access. Need to walk through casino to get to rooms and pass through some smokers along the way. This is understandable being a casino, but we did not plan on gambling on this trip.
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10.0review from
Has a great dinner. Then enjoyed the entertainment in shadows cigar lounge. All good
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8.0review from
Cleanliness and layout of hotel. You don't see any maid cleaning carts as you walk up halls. A very nice feature SMOKING EVERYWHERE!!!. Won't be back for this reason only. I know that smoking and gambling go hand in hand, but money is green too.
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9.3review from
Location, staff and quality of rooms. Have to walk through casino to enter/exit building.
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6.0review from
nothing special It was nothing special. I was very unhappy with the accommodations I received. The front desk person was so unaccommodating and unaffected when checked in. I would never go back there to stay again. Totally not worth it
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8.0review from
Loved everything about my stay except the spa. I received 2 services at the spa which were stellar and the service providers equally fantastic. The front desk staff and attendant however, were in a rush to close over a half hour so they closed parts of the spa facilities early and wouldn't accommodate a later appointment time. There are MANY spas to choose from in Scottsdale and this used to be one of my favorites.
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9.1review from
Room design is great! Room is very comfortable. Fort Knox ... the process for getting into the pool was ridiculous. 4 stages of security... worse than TSA
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9.4review from
This was a great location for our AZ getaway. We loved the amenities, enjoying several of the restaurants on location, every pool and hot tub option, and really loved the gym with a view. While we knew there would be smoking on the casino level, since neither of us smoke, the fact that the entire floor, including the check in desk, reeked of smoke, was offensive. I think the resort would be better if the check in area was relocated away from the stench of smoke.
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9.4review from
We loved our room being upgraded, The balcony was awesome! Great view, Good staff. The facility was beautiful and very clean. Only 1 chair, 1 robe, 1 slippers, and one soap even though there were 2 of us. Would be better for me as a first timer to have had better instructions from the check in counter on everything from what we can and can't take to our room to how to work the heater.
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9.7review from
The entire facility was very clean, very nice staff, the text messaging for room status was great especially since I was messaging a real person and not a computer The price was a little high but that could have been because of the near holiday weekend
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9.7review from
Great hotel with great amenities, a nice pool with weekend pool parties, ample dining options, and a friendly staff.
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10.0review from
Nice clean rooms with comfortable bed. Breakfast in Blue Coyote Dining Room and the Evening Buffet were very good. Rooms were very quiet especially considering a casino environment. Excellent location for Scottsdale and West Valley access. Need to walk through casino to get to rooms and pass through some smokers along the way. This is understandable being a casino, but we did not plan on gambling on this trip.
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10.0review from
Has a great dinner. Then enjoyed the entertainment in shadows cigar lounge. All good
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8.0review from
Cleanliness and layout of hotel. You don't see any maid cleaning carts as you walk up halls. A very nice feature SMOKING EVERYWHERE!!!. Won't be back for this reason only. I know that smoking and gambling go hand in hand, but money is green too.
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9.3review from
Location, staff and quality of rooms. Have to walk through casino to enter/exit building.
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2.0review from
Our girls weekend was horrible. First it was 50.00$ to get into the pool with 2,000 other people. So we had to find another resort to relax at. And then our plumbing went out and was not accommodated until we called and complained. We were told to use the bathroom in the casino and we had no place to shower. The only bright spot was the front desk manager upon check out who was completely embarrassed about how we were treated.
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4.2review from
The smoking- the young people and lack of good restaurants
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5.1review from
The rooms were nice, beds comfy, and food was good. The pool and facilities were clean and well kept. The noise was outrageous. Me and my girlfriend went to get away from the kids and have a relaxing "staycation." People were partying so loudly on our floor we could feel the base coming from the music in their room. Alerted hotel staff multiple times regarding this issue and it was not taken care off. We were also promised a call back from the security manager and never received one. The music and yelling lasted until about 3 am (our first complaint was about 1030pm.) will never stay hear again due to the lack of concern by staff regarding the problem we encountered.
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6.2review from
Clean, good sized rooms noise of pool rattled our shutters on Sat when they have rehab type party
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5.4review from
Food was adequate. Really enjoyed the pool all day Saturday, with the sunburn to prove it. I purchased a rate for a room that offered 1 king or 2 queens, seeing as I was staying the night with my friend and my girlfriend we were going to need 2 queen beds, I was never prompt to choose between the two options so I assumed we would sort the matter out at the front desk. I checked in with both my guest present with me, even put their names on it for 3 room keys. At this point obviously I was under the impression the woman behind the counter would think "oh maybe he needs 2 queens" not the case, we received the king bed but only found out after we had made our way to the 7th floor. After all is said and done we get downgraded to fit our accommodations, promised a refund for the difference over the phone from the room once we received our room keys the woman at the front desk had no awareness of our situation and did not refund me anything. Hardly apologized for the inconvenience, blamed the woman over the phone for being new so that they didn't have to offer a refund. No carry-in policy? Never saw a sign for that, pretty sure everyone and their grandmother bring alcohol from home? I brought my beverage to the casino floor and needed it to be popped open so I asked the bartender for a bar keep and he "confiscated" my drink from me due to their no carry-in rule. Unbelievable.
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6.0review from
nothing special It was nothing special. I was very unhappy with the accommodations I received. The front desk person was so unaccommodating and unaffected when checked in. I would never go back there to stay again. Totally not worth it
