Flight was delayed but they still boarded us early knowing we were delayed. Were not able to move about the plane the majority of the flight.
Pros: "Crew were relaxed, friendly and patient."
Cons: "Seats could be more comfortable. When I swiveled the air, the swivel was dirty. You can tell it might be cleaned but the swivel is probably not moved and cleaned."
Pros: "Flight was on time and great crew! No complaints here."
Cons: "No complaints whatsoever! It was an excellent flight!"
Pros: "Seats just get smaller and smaller. However, American is the worst."
Pros: "The flight was almost on time."
Cons: "The crew was lazy. We did not get our drinks and there was no turbulence"
Cons: "The flight was great, but the tray table of the gentleman across the aisle fell off during the flight."
Cons: "Seats could be spaced a little further apart. I'm not very big and I struggled to get in them."
Pros: "I just have a hard time checking in 24 hrs ahead being in boarding group b and getting the last 2 seats together in the back... we were lucky... boarding group b after 41 were seperated and boardfing group c had no chance"
Cons: "Wish there was a better way to get seats. Found that you can watch a movie on your phone with their WiFi though which was on"
Cons: "Seats are very thin and not comfortable. Very few amenities, not even power plugs, and tv/movie system on personal devices didn’t work well (and this kind of entertainment necessitates charging!)."
Cons: "Better, healthier snack choices. Ritz crackers are loaded with salt and white flour."
The boarding process and seat allotment should be given way earlier
The boarding process was fast and straightforward. The crew was friendly and the seats were relatively comfortable.
SEA TSA security line was the worst I've ever experienced. Only 1 scanner operating. 1 hour to get through starting at 12 noon. Need to arrive at airport 2 hours ahead for domestic flight. SEA does not have Ladies or Mens Restrooms anymore; all go to the same room. It was awful, men and women were complaining. There was a separate side room for urinals; where is the separate room for Ladies!!! Did I mention how awful it was not having separate mens and ladies restrooms!!! SEA had only 1 drinking fountain; there are none by the restroom as found in other airports. Bring back the drinking fountains. Bring back separate Ladies restrooms.
Wifi should be free. Also, the seats were super uncomfortable. I know it's an airline, but dang.
Pros: "Alaska air has WiFi for customers and comfortable seats which is awesome"
Cons: "I heard a kid ask for sparkling cider! That would be so awesome at least during holiday traveling for the month of November thru January"
Pros: "The crew was great. I love the hot tea selection on Alaska."
Pros: "Was a nice flight all around."
Cons: "One first class passenger was served a little to much alcohol. He got pretty loud but nothing was done to quiet him down. That was the only bad thing."
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "Good boarding process even when every seat was full."
Cons: "More legroom. Not asking for a ton, but at least another 2 inches. My knees were killing me by the time we landed, & it was only a 3 hr flight."
Pros: "Air traffic control re-routed the flight which delayed our take off and extended our flight time. The captain was good about keeping us informed about the delay, and the new schedule. The delay wasn’t Alaska’s fault, and the crew made the best of a not ideal situation."
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "It was an efficient and comfortable ride. The entertainment system work properly. I would have like if my chair could recline; however, outside of that, it was a good flight"
Cons: "The ability for my seat to recline would have made it a much more comfortable flight."
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Love the little sleeping packet they provide you with earplugs and eyemask."
Cons: "No complaints here!"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Generally it was pleasant , crew were polite and friendly"
Cons: "It’s an absolute disgrace that the plane was kept at such a freezing temperature , even when asked for it to be made warmer, people were coughing and trying to keep warm. I will not fly jet blue again after this . Even the check in are was freezing. Why"
Pros: "Staff was nice"
Cons: "Plane was late Internet never worked Movies couldn’t be paused or started on my schedule"
It was delayed and I missed my connection to BHX
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned."
Pros: "Flight attendants worked the plane efficiently and were very attentive."
Pros: "The customer Service rep at check in was so helpful and accommodating!!!"
Cons: "I sat in row 26 A. The window noise at times was deafening. I felt verycrowded"
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "Price for ticket"
Cons: "Hidden Fees for baggage and how ridiculously close they have jammed their seats together."
Pros: "Nickle and dimed. Never again, ended up costing more than delta, minus the perks. And clearly the staff hates their jobs as well."
Cons: "Everything, aside from arriving safely. Not flying sun country again"
Cons: "Seats were tight, couldn’t get legs under seat in front of me without lifting up arm rest."
Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Pros: "Using local brewery beers and snacks. Seems to have a little more comfortable coach class than many."
Cons: "Seat room, seat room, seat room"