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Shower broken and was not fixed. Boiler stopped working; so we had no hot water for a day.
The location in the green environment.
comfort, room service, the prices were a bit high for such period
Quiet area, good breakfast No wireless lan in room; no direct access to car-garage
the location cold welcome and sercices
the room was very clean and tidy. breakfast was good.nice and quiet environment. the frequency of the shuttle bus to town and airport. especially they don't have service on weekend.
The staff were so friendly and the hotel is very clean The hotel bar was very expensive even for a hotel bar
The restaurants were very good. Sometimes it took a lot of time to drink something.
Friendly staff, nice atmosphere
Location is excellent, nice neighbourhood Food was great There was a huge problem with paying by credit card. 1. The machine used for paying by credit card didn't work 2. The staff of the hotel wasn't familiar with that machine and wasn't able to use it. Conclusion: Jolly Hotels cannot permit themselves such situations!!
Comfortable room at a good price Restaurant expensive for unremarkable food
Next to airport. Service could be better.
Convenient for my first business appointment N/A
Excellent staff and location to the airport with free shuttle for our flight. The food was the best we had during our trip!
location near to airport
Very friendly and helpful staff
The quality of the food and wine in the restaurant was excellent. The service staff was a close second. Rooms were too warm, and not in great repair.
Position at LIN aiport for early flights. Have now also hotel suttle Lobby / room a bit too warm. Ventilation system not good
Very nice staff and food.
The hotel had a warm feeling and was extremely comfortable to stay in. No alcohol in the fridge.
Room, food far from city center, staff service moderate especially in the restaurant
The comfortable of room
As I travel to an exibithion in RHO the location is ok. It's between the town and the fairground. Just prepare to spend 20/25€ per taxi service to go to town or to the fair.
We chose this hotel for the convenient location to explore lakes area and also Milan without having to drive into the city. It was perfect for this and the friendly, helpful staff,the facilities provided throughout the hotel, and the spacious room were excellent.
Near train station. Decor..terrible location.. Cocks crowing for hours on property. Extremely cheap finishes.
you should take it out of your offerings location, structure, neighborhood, price
The informations the staff gave about all the questions I asked them. I liked the hotel. This question doesn't apply.
The bathroom needs renewing
the rooms were large and very clean. staff were helpful the location.its in the middle of nowhere.theirs no resturants or anything close by.
The quality service, restaurant and breakfast Hard to find
We were lucky to be upgraded to an appartment. Very large and very well furnished, bright, comfortable and quiet. Great outdoor walk along the lake to the breakfast area. The place is not to be recommended for tourists wanting to discover Milan as quite far from the center. However Milano 2 is a little town by itself.
good fascilities, mostly friendly people, good beds room underground without view, badly accessible with public transport
The room was clean and had a nice shower booth. My room was located at underground - no windows and fresh air.
It is a very interesting hotel, for a couples))) The room was in a deep red colour, with a soft light and air conditioning. A very pleasant staff. It was very comfortable room with a parking place near. For me it was very important the location (near the airport). We were very satisfied with this place. Everything was great.
The room was good clean and no problems You should be aware (and I'm not joking!) that this is also used as a pick up joint for ladies of the night, which some of your clients mioght not be happy about !
Good located, near to Linate Airport and the place where I worked and with parking lot. Breakfest must be improved, there is no internet connection on the room, there is only one restaurant nearby.
rooms well equipped
Leaving All of it
Extraordinary Circumstance like a space for mafia The unkind officer at night.
Our group were surprised when we ariived at hotel becasue it was a special hotel for causal couple, we called "Love Hotel". We excepted international hotel as we had staied before. We think it is two much expensive compare than any other hotels we staied before (Location, facility, breakfast. etc...) We would not recommand you promote it at your website.
Customer service terrible, Breakfast choice not very good very basic, Rooms look like they was last decorated in the early 1970's and 4 mirrors above the bed was not a great nights sleep.
Room was too cold, seem heater heat up to the temp set.
breakfast was great
The hotel was very well situated, 1-2 mins from the underground station and a few stops from all the sights. I felt more information about the hotel and the facilities would have been very useful( a book in the room, with details of the facilities)
Our stay in Milan was excellent. Clean room, good service. The receptionists we're very helpful as far as directions and references to restaurants. No complaints!!
Very comfortable and nice hotel. Good services and very kind staff. The windows were dirty and couldn't look out. The surroundings are not that nice.
the hotel staff was very nice and communicative. The location is good, regarding the fact that in 10 minutes you are in the center of the city. the breakfast could be improved.
The big and perfect bed
Front desk staff very helpful advising us about the train. They provided us a box breakfast since we had to leave at 5am. Called the taxi for 5 am pick-up. Also provided me with nail polish remover. Even gave us a suite. Great buffet breakfast. Front desk staff called a taxi for us on the wrong morning & called us at 5 am to say it was there.
size of room no
Appreciated car parking. Great and helpful staff. Great location near subway. Greatly appreciated currency exchange service. Good breakfast.
Bad quality of the breakfast and bad quality of the restarant
location the room as per the booking was superior double but was not up to the mark.
The hote is situated only 200 meters from Milan's main train station, there's free internet connection, the breakfast buffe is good. It is completely nonsmoking hotel. I would like more open t.v. channels.
The hotel well located. A good value for money hotel. My rating 9.5/10 No almond crossants anymore.....oh well.
Everything! Brilliant staff, brilliant location, brilliant weather! The breakfast was unbelievable.
I Liked The Mini Bar In The Room With Free Soft Drinks And Water, Also The Breakfast Was Excellent With a Great Selection Of Hot And Cold Food, The Staff Were Very Friendly And Helpfull.
Great location just outside the central station and metro at the end of the street. Complimentary tea/coffe/water/snacks in the lounge. Great breakfast. Hotel staff very friendly and efficient. nothing.
The location and the lake-facing balcony room. In November, the town is mostly shut down.
Friendly staff, good location, value for money
for milano good price adn for italy not bad breakfast the room was very small and old furnished...
for us not much was positive about this hotel unfortunately, we would definitely not go to this hotel ever again overpriced for five star hotel, poor hygiene in jacuzzi (growing mold on the side), tv did not work at first, nothing included in the initial room rate, exorbitant extra costs like 120 euros per night for pets (!!!), 22 euros or more per day for simple internet use, reception then also tried to charge us 20 euros extra per day for the already included buffet breakfast (the excuse was that american breakfast costs more than the continental breakfast, which was not advertised on the internet), taxi and concierge staff at the hotel entrance making fun and jokes about hotel clients in italian (unfortunately we understand italian very well...), tiny rooms, car key is taken away with or without the hotel client's permission and car is far away.
Room decor Breakfast prices were ridiculously high and quality was horrible. They also rip you off. We dined a la carte for breakfast the first day but were charged for the super high priced buffet. The good itself was horrible. Second morning all we had was juice , crossaint and coffee and were once again ripped off. This hotel is a rip off. Only good for business people billing their companies. Hotel was not even able to correct our charges during check out leaving us a bet other taste of being ripped off.
Very upscale with an attentive and helpful staff. The facilities and decor are kept in impeccable shape. The hotel is near the train station and there is a limo service to Piazza Duomo. Room service, mini-bar, and restaurant seemed excessively expensive, as is the charge for internet service.
Shuttle service to shopping area (very convenient when carrying a lot of bags) close to train station, delicious breakfast Spa at hotel is overpriced and has mediocre spa service, otherwise hotel is fantastic!
Great Hotel, great staff
Very curteous concierge staff and personnel in general. Very clean.
Amazing service, incredibly thoughtful staff, and beautiful surroundings are expected at this hotel. 5 star service, 5 star price. Make sure you work out a way to include breakfast, as it is expensive, but divine. Be wary about the high valet prices. Overall, you pay for what you get and this property does not disappoint. High valet prices.
- Luxury. - The Value.
all was excellent
Opulent hotel, nice respite Pricey
A great true five star hotel. Excellent and knowledgeable concierge. Location is outside of the Montepoleone shopping district so a nice oasis to come home to at pIazza Republica. Great part was frequent Benz stretch limo pickup and drop off from the hotel to La Scala/ Duomo and Montepoleone area -- that was extreme helpful with kids. Had an upgrade which was appreciated and not asked for. Breakfast were absolutely excellent and included in our price. Champagne, full hot foods and fresh fruits and pastries. Will definitely be back!! My only minor tif was pool was closed for renos. Minor and everything was to our or beyond our expectations.
Everything about the hotel and the stay. Nothing I didn't like
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
central location & room we had was grand and spacious breakfast was so-so but then
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
Great location by the Duamo accompanied by helpful and efficient staff behavior
Location It's a stretch to rate as 4 star. Location was great and it's certainly going for the luxury market. Poorly functioning shower in our room was a disappointment for the price. Worse was the service. It was not that our needs were not taken care of but more the manner (attitude) with which they were taken care of. We felt we got poor value for money. 2 stars.
Location, Hotel Bar
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
The staff was extremely helpful and they spoke English very well.
it was cold in the room
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
nice room, very good restaurant
Convenient location right by central train station.
the rabishest hotel i use it so far.
The lovely fruit and sweets when we returned to our room. The location was not near the sites we were interested in seeing.
he wortste hotel ever been..... should be rated as one star even less i was shocked of the place its petty to be called Le Meridian very old very dirty very awful
location, and room size old equipement (TV, and phone not functioning), AC not functioning as well.
Staff is excellent and take care about details. They also noticed that it was my birthday and they sent to my room a cake and a bottle of excellent Spumante
Good location Concierge not very helpful/knowledgable for a 5star hotel
Friendly, Comfortable + Fantastic Breakfast Location, Very close to Central Station. Not good area
easy access to central milan
We had a great time Hotel was beautiful. Our room was lovely and big with a nice balcony. Room service was excellent too. Will definitely return.
Room was a bit old and front desk staff was not very friendly. However the buffet breakfast spread is good, hotel is very close to the main train station (you can see it once you get off the airport express bus, on the left of the station) and the greatest plus point is their wonderful bed and pillows! You can actually select the type of pillows you want...only learnt of this on checking out :p The room we stayed in was old (room 608) and was odd shaped. The bathroom is very small and the shower 'cubicle' has no proper stall with only a shower curtain to kee the water from wetting everything else.
Location right next to Central train station, and not far from city centre. Modern, clean, comfortable. Great staff. great value.
Hot drink making facilities, comfortable clean bed, bath as well as shower. no English speaking facilities on TV also pay films for UK travellers are old. CNN was not working nor Bloomburg which is free not able to be viewed could not get latest news.
We enjoyed our stay at the hotel. Breakfast was good and the staff helpful. The fact that it's very close to Milan Central Station is definetly a plus.
Comfortable and equipped room, perfect location for travellers, great breakfast. 100 meters from a shuttle to Malpensa, safe surroundings despite the reputation of the area. The default check out time is late
Excellent location, helpful staff, Quiet and comfortable. Great breakfast!
Concierge and staff keen to help. The breakfast room is well serviced and table clothes changed for each guest. There is a large range of fruits cereals and cappuccino. Cooked food is provided Hot water was cold, having to be run off for several minutes before it wamed up enough to use. Its not inconvenient but you can imagine the waste.
convenient location (right next to the station). Beautiful rooms and decor. Very helpful staff. Great price.
the people were nice, the "coffee/tea bar" was great. it was so close to the station
Location- just right. The stay was very pleasent. Price is worth the value. The breakfast staff was very freindly. The hotel is more like a 3 star - The room was a little old wide but with an odd shape.
Good location just a walking distance to the airport bus stop, central train station, metro, bus station and tram. The drain in the shower room didn't work properly.
room was nice soap
Good location, good breakfast, nearby shopping area. staffs were cold, not so freindly.
We received superior room instead of standard with no additional costs. The room was nice and comfortable, well designed, really nice bathroom. The breakfast in the hotel is tasty with many things to choose. Staff is friendly and helpful. The hotel is well located, very close to the Stacione Centrale and metro. We will definitely choose the hotel when we are in Milano again.
Breakfast buffet, bed, cleanliness Strange shower solution with large see-through glass towards bed
Nice lounge area with light snacks in the early evening. No coffee pot in the room. But that's typical for Europe.
Мery nice design, all new, the room was very spacious, very nice modern hotel It was little bit cold in the room
i booked for 2 standard double rooms and they upgraded to executive room the room was spacious with modern facilities. . especially bathroom was very good. breakfast was good and fresh. i had lunch at hotel restaurant as well the food was tasty as well. when i check in there is group tourists and it took long time to check-in. the receptionist was very unkind and he really annoying me. even i remember his name. but, when i check-out, the guy with glasses was extremely helpful and kind he was very busy though.
The cleanness and facilities nothing
Good service, nice room, colorful breakfast, all you need No
the location and the staff are really friendly the health club should be better in such nice hotel
The quality of the hotel doesnt match the price
the location is good because it is near the center of the city the room was not comfortable and I complained about the noise that disturbed me
it was nice hotel and clean the parking fee too expencive (40eruo)
great stay . my favorite hotel in milan
staff very helpful and friendly. good spa treatments
The room was excellent Poor service with ridiculous prices
Lage, Ausstattung, Service! Needs refreshing, carpet shows spots! Garage billing for one night € 57,-- (your indication € 50,--) appears to be excessive!
the staff only i have stayed at the westins in america and this one was the worst the food was awful breakfast and dinner i would never stay at that hotel again not worth the money i paid for 1 night an absolute disgrace
The Westin was the 3rd hotel we stayed at in Milan after the first hotel (a boutique) being a massive disappointment and the second hotel trying to double the price on the second day. Arriving at the Westin you are greeted with old world luxury and modern amenities. Staff were superb, bed lovely, location impeccable. As a soiled gal from Manhattan- this met and exceed expectations!
I highly value hotel staff and they willingness to help us with things such as restaurant selection/rreservation. There is currently large problem in getting to the hotel from North of Milan due to major construction in surroundings
room service dıd not replace empty bottles.
The location is excellent, just a few foot steps from the Metro. The room was big enough and very clean. The staff was very helpful and nice. The controls of the heating system didn't really work and it was a bit too hot in the room.
the staff where wonderful and particularly the bell desk boys..!
Great location, great breakfast, wifi works well. Pretty good experience Didn't know there was city tax to pay for every night at the check out other than the reservation charges online. Just some unexpected expense.
The hotel was a few steps from the Milan Central Station. The area around the hotel was fine and the staff were very professional, courteous and friendly. Everything in the room was nice and updated. The bathroom was spacious and included a Whirlpool tub. The window curtains could be electrically opened and closed to the touch of a button. The mini bar included complimentary sodas, water and snacks. The full breakfast was very nice and even included fresh squeezed orange juice. I highly recommended this hotel. When I return to Milan I'll be happy to stay here again. Nothing to dislike.
It was clean elegant and centrally located
Location, room, breakfast spread - everything was perfect. Dinner served at the hotel restaurant is also very good. Wifi - it did not work at all. In today's world it is mandatory to have this facility, in an easily accessible way.
It seems that the reservation did not indicate "non-smoking_. I was thus given a smoking room which was not acceptable and promptly changed. My profile indicates no smoking and the getaroom site did not ask.
We like the jacuzzi in the bathroom which we find very relaxing and comfortable after one day of shopping. Also the early check-in time which is 10am and not the usual 12pm for most hotels, this is very convenient for us as we arrive by train in Milan at around 9am and can check in early to rest for a while. Also the location is excellent, very near the train station and its very easy to find. Breakfast spread is excellent.
The bathroom is very good In the room not tea servises
As far as I am comcerned, this is the best hotel, in Milan, to stay at if you are taking a train or plane in a day or two. The train station is across the street from the hotel and you can easily walk to and from. It has local and long distance trains. You can catch a bus to the airport at the train station too. If you have several pieces of luggage, a bellman will assist you in taking the luggage to the bus. They have a nice restaurant and the people are very helpful. I would highly recommend this hotel and have stayed there many times.
Lcation is near the central station and very convenience.Hotel staff is very efficient and room is useful.
Steps away from Milano Centrale Station! The staff were very friendly. The room was very comfortable. We left too early to try the breakfast. The decor could be upgraded as it looks very dated. It was probably a luxury hotel with top notch technology in the early 90's/80's. It was kind of fun to check out the vintage tech. Overall though we were very comfortable.
Pre dinner drinks with great complimentary antipasto buffet Arriving with luggage to steps from the fornt door, no ramp and no staff to assist with baggage
Bed and pillows were very comfortable The wallpapers were dirty
The hotel was under remodelation and nobody told us. We had hammering and construction noises all day saturday and sunday.
15 min. by walk to the center, very quiet, lot of bars around, polite and helpful staff, Good taxi service, much better than the city one. Nice breakfast. There is an excellent shop within 5 min. to by clever toys for children.
only the very central position yes,it was.they have lost my night suit,and they dindn't make notinhg for find it.they answered in a very unpolitely way.
Very nicely renovated room, a feel of proper 4-star hotel. Staff willing to help out. Convenient location. Breakfast was not up to expectations. And there was still some construction going on in front of our window (they are renovating the 3 and teh 4 flor)
Location All the rest: rude staff ( but not all), no service, renovation works
This is the second time me and my boyfriend stays in this hotel. It's a lovely modern hotel which sometimes is difficult to find in italy. Great rooms and soundproof walls. Location is also good for shopping, eating and drinking if you can manage to move away from your hotel-room. Me and my boyfriend had a brilliant time and can't wait to re-visit this place together. Sometimes the rooms can be very expensive at this hotel. The price seems to vary a lot.
Internet is not very good.
Cleanliness, comfort & convenience. Beds & Pillows 110%. Bathroom excellent. There was no kettle in our room. Some of the rooms did have kettles, why not all then?
Great location for good value