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Gracious staff; attentive and friendly.
There wasn't enough hot water for two people to take a shower each morning.
This was a charming hotel in a great location for shopping in Seiffen. The breakfast was very good and the hotel personel were helpful and pleasant. The nutcrackers welcoming you at room each door were a delightful touch. Would definitely stay here again.
The decore throughout the hotel is great. When my daughter got sick, the restaurant staff quickly prepared a tray of food for her.
Friendly staff, neat. n/a
This hotel is very helpful, good atmosphere . Because each room 's front had a cute doll.
a beautiful hotel in the middle of the scenic mountains with shopping galore for the fine handmade wooden treasures. none
The staff was very friendly and helpful. The restaurant and breakfast were great! I thought that the room was comfortable and clean. Perfect location! The shower was a little weak.
Location right in the heart of town, friendly staff, great restaurant
Nice hotel, good internet connection. The restaurant food is a bit too salty but not bad.
Wonderful village and hotel to match value for money and ensure a pleasant stay with breakfast that was typically German and most enjoyable. No
Location (short walk from the town centre) comfortable bar and restaurant, friendly staff, apartment very spacious and lovely balcony, high quality breakfast Beds too soft and no soap. The heating was turned down when we arrived, but cosy after a while.
The courtesy and efficiency of the staff were marvelous! In spite of language problems, they made every effort to be helpful. The breakfasts were great with a nice variety each day. The ease of parking on site and the location were big plusses. We could not have had a better experience.
The room and the facilities were terrific
Lovely place to stay at the edge of this village within easy walk of the many wood craft shops and the toy museum. We stayed in the double room with the canopy bed and large bath - very comfortable and spacious. Inclusive breakfast was very good and varied from day to day. Restaurant was good with a cute atmosphere (with numerous wooden craft decorations). My wife stayed here a few years ago and says it was just as good then as now. Staff were friendly and helpful (even making up breakfast early for our last day as we had to check out early to drive to Berlin).
NiNice and clean room in romantic castle surrounded by a beautiful hilly countryside. The renovation works are still in progress, but are not a problem. Friendly staff. ce, clean room in a romantic castle The quality of the food is excellent, but the to portions are to small.
The furniture is beautiful. Comfortable. Beautiful. Great restaurant. You need a car to get there, but it is in beautiful countryside. Fabulous hosts. Quiet. Definitely a luxury hotel at comfort prices.
The hotel was beautiful as was the surrounding forest. The manager couldn't have been nicer. We had a long drive, arrived at midnight. He stayed up with a bottle of wine waiting for us.
Excellent hotel inside a romantic castle surrounded by woods and hilly countryside. Absolute bargain for what you get, the picturesque setting and the modern luxury rooms. Superb breakfast inside a seperate restaurant with amazing medieval style interior. Some renovations in progress but doesn't cause any problems. Some furniture a bit antique. (Will get nicer replacements during renovations?)
The restaurant was very good.
Everything was super!
Everything, hotel staff, room and facilities, restaurant was very nice. Very much satisfied with dinner and inclusive breakfast menu.
The breakfast was good and included in the price of the room. It was a bit of a walk to the shops in Seiffen, but all in all we had a good stay. The room was a bit stark, no pictures on the walls, but the lobby and restaurant made up for it. The owners collection of nutcrackers and smokers and all things from the Ezgebirge region was displayed. Nice touch. The stark look of the room and those showers with the sliding doors.
The staff could not have been more helpful in assisting me in getting someone to unlock my car on a holiday. For that reason alone, I highly recommend this hotel.
Hotel situated in an area of local historic interest with spacious room, friendly staff who are very willing and able to speak English. My wife speaks excellent German, I'm a typical lazy Brit. Outstanding restaurant service and choice of dinner menu. Very minor problem with shower, quickly & efficiently dealt with by hotel staff.
room size it was more expensive than in the reservation