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Big comfortable beds. Clean room. The topping up of toiletries seem rather erratic. Sometimes they put one toothbrush for a room for 2, and sometimes, they don't put in any. The website mentioned 2 queen bed in a deluxe double room. However, they are actually 2 twin beds.
hitech, computer control TV programs the hotel charges is misleading, i thought the rome rate is nett but when i check in the cashier attent to me say i have to pay extra 10% services charges and 5% govt tax which is very misleading to me, bec. the booking list says service charges and VAT is included. i had an arguement with the cashier & finally she discounted for me
The bed is very comfortable. The staff doesn't looks active,sincere and professional.
Convenince to do shopping None
The room is spacious and clean After adding in taxes, it work out to be slightly more expensive
The hotel is very accessible to big mall which makes it easy to shop and buy things. Its very far from the airport.
Please write at least 15 words
the service the treatment of the staff to me was very good they made feel like I am special
Near to a mall None
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
big room, fast internet... the hotel is under decor....it is dusty....
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
The hotel room is huge and comfort..
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
service provided,friendly staff
Location, close to KL and PJ. Rooms
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
Staff were very helpful and friendly
the spacious of it's room and bathroom
Convenience for my friends No
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
easy access to she shops the room aircon is warm although it was set to the lowest temperature.
I like it so much when the hotel upgraded my room from superior to premier with no change in rate. Checking in was a brisk, no long ques eventhough it was fully booked. Nothing because I find my stay at Concorde Shah Alam a very pleasant one.
Nothing. Their Front Office male staff.
The Check-out time is more flexible and front desk staff are friendly and helpful.Our request for extra blankets and pillows are fullfilled . Everything seem ok for us.
Not really have any likings Room furnitures are abit old they should have refurnish regularly
big swimming pool. my kids like it
Premier lounge with excellent staff. Very attentive and had a personal touch.
Generally well kept/maintained. The upkeep of the facilities in the room should be monitored; eg the inroom safe was not working. Next, the pricing for booking on the internet should be lower than that of a walk-in customer; otherwise what's the use of booking on the internet ???? I was really disappointed that the price was similar for someone who did not make a booking !!!
The is a negative reply. The first room allocated to us has dirty toilet bowl. The second room the flash does not work well. the water ran non stop. It was fixed however after a long delay. But overall the hotel is fine.
the facility is very comfortbale especially swimming pool
nothing bad service, there are no good restorants in the hotel, bad location
Not much that I could not have got from any other hotel at that price. The relatively late check out time was very convenient though. 1. Had hot water only on three days of the five nghts and six days I was there. 2. Paid extra for internet connection, but had the connection only intermittently through the day....very expensive. No internet cafes within 20 minutes walkin distance from the hotel. 3. Booked the room for two persons but often had to call the second set of towels after the room had been cleaned for the day.
Convenient & comfort
Very close to Sunway Lagoon, Value for money
The size of the Olympic-size swimming pool. Did not comply with my instructions for room preference. Room not adequately prepared when handed to me. No towels. Shower tap faulty.
Very good staff, good places to eat in the hotel, and the rooms are large and luxorious - great for relaxing. Poolside area was abit dreary, esp the pool bar which only sold coke to drink. Hotel about 25 mins by train into KL
Rooms were large. Staff was very helpful, courteous, friendly. Indications room had not been properly cleaned - waste paper on floor behind the waste basket, partially dried and sticky residue from drinks of previous occupant had not been cleaned from the desk top. Internet access was either not working (in first room I was assigned) or not working consistently and dropped before the end of the paid access time (in room I was moved to after internet probs)
Efficient and friendly service all round. Room reasonably large, comfortable and clean. Food prices at in house restaurents expensive and alternatives for less pricey casual meals not available.
My kids enjoyed the swimming pool very much. A lot of foreign workers, e.g. Bangladesh.
Location convenient to Kuala Lumpur, Petaling Jaya & Klang during the off peak hours. Covered parking with security gives peace of mind. water jet should be provided next to WC for the convenient of those who need it!
Provide basic necessities, clean & neat. I am not a smoker, please in the future provide me a non-smoker room. That is a very bad service.
The rooms are adequately large and beds are comfortable with good functioning aircons. I hate the smell from the carpet and the "smoke" environment although I stayed at a non-smoking floor.
Easy access to Hotel, comfortable room, Good fresh aircon. Shower Water too hot, can't control; Basement Carpark cleanliness, poor environment. No safebox.
Excellent service by the staff who were most helpful at all times. The door man spoke excellent English and did his best to make us feel welcome.
Convenient location close to lrt station
Due to its convenient location,access to shopping malls was easy and food outlets are just nearby. Rather unpleasant odour from the bathroom even though it was clean.Probably from the drainage system..
nothing much no
Cleaness of the hotel room (pillow, bed sheet)
We stay in a Premier Room which is quite big. Hotel staff friendly and helpful. Carpark is at the basement and there is a security counter. Good breakfast with a spread of local delights. Smoking at the hotel is allowed. However, they do have non-smoking rooms, and they don't smell of smoke.
The hotel is very different from any we have stayed in Malaysia. Beautifully designed and ideally located away from the hubub of the city. What really made our stay was the quality of the service given by the staff. They were happy friendly and nothing was too much trouble.
Great setting and amazing resort, staff were really friendly and great food As with most resorts in Malaysia the prices are slightly inflated compared to if you go into Kuala Lumpar however the prices are still very cheap compared to the uk
Very good lake view and the yransportation to the shopping are which close to the hotel ( by boote ).
Location Need urgent renewal
Location, quality No hair conditioner
Food was good and staff were keen to help. Room had seen better days, with TV not showing all advertised channels and extractor fan in bathroom not working (staff were unable to fix either during the eleven days of the stay).
NICE PALACE AND GOOD SERVICE Nothing
The lounge I think the hotel taxi ( blue ) over charge me .
i liked the breakfast and the gardens the room furniture are very old and some are broken...
Did not have a good sleep due to the noise from the another room. Three time calling from other people at outside but wrong room no until 5am only we have a good sleep. Dont have many choice for breakfast.
no chairs in the lobby - nowhere to sit whilst waiting.
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
Location is good with easy access to near by mall, shops and restaurants. Front desk staff very clueless and inefficient during check in and out. They didn't understand that I need to store my frozen goods into their freezer, which they had left behind their counter till the day I checked out. All of the goods u purchased was melted and spoilt. As I was rushing to airport, didn't have the time to explain and argued. Though as they knew that I was upset, they showed no signs of apologies nor propose a compensation to their misconduct.
Very reasonably priced. Great place to stay if transiting from the Subang Airport. only 5 -10 minutes by taxi. Very good breakfast buffet and a great chinese restaurant for dinner.
The hotel was pleasant however, the service staff in their restaurants are poorly trained. The food was average and standard fare nothing exceptional. Yes. The water in the taps were dark brown and murky. I had to let it run for 5 to 10 minutes before it cleared. However, there was another issue, the water took a long time to drain off the bathtub.The main door had a very badly designed lock that was difficult to operate. My young daughter was able to get into the room with the key but was unable to open the door from the inside. She was locked in for almost an hour before we realised she was not able to open the front door.
The comfort of the place, the facitilies available for us and the varieties of food/restaurant.
The hotel was not crowed at all. Nice swimming pool and pool bar. They change towels too often, even when they hang on the rack. They should give more attention to environment (change towels only when placed in bath tub).
Room is great and clean, breakfast was excellent Aircon in the room is very hot!
The room is good entertainment not good enough
the smiles of the staffs
coneniet, nice ambience able to winess a poolside wedding saturday afternoon .nice breakfast dirty water-- run down rooms, very run down
It is surrounded by lush greenery, very peaceful, relaxing and soothing compare to the hustle and bustle at the city. Room keys!
The service standard is excellent. The best that I have come across so far, after having stayed in so many of the hotels in Malaysia. Nothing in particular
every thing in villa.. its like haven, specially the swimming pool.
I liked everything there I will never hesitate to go thier again no everything was great
romantic and no noise wich is perfect for honeymoon
I liked the idea of having a privet swimming pool and balcony and to have a place for our own. During my two-day one night stay, I had some complains the will make me not go back there a gain. To start with the balcony was not private as advertised, you can't sit there without every one passing on the walkway seeing you!. 2-In some villas, the swimming pool can be seen from the walkway too, I had to change my villa to get one which is more private!! 3-The pool water was freezing cold. 3-Shawer water was very cold too. 4-The Air condition control did not work so you can't reduce the temperature nor can you switch it off. 5- The Bathroom sinks was blocked. 6-The in-room Safety box did not work. 7- The bathtub looked terrible. 8- you can hear the neighbors form the bathroom, No privacy!!. 9- Bed mattress was really bad "Wavy".
satys on the villa onlllllly nothing
Good for honeymooners. Price seems high comparing to other resorts in south eastern Asia.
I loved every minute of the hotel.Having your own swimming pool was amazing. Staff very helpful, very romantic place to share with that special someone in your life.
wooow that what i can say about the Villas, my honeymoon was a great since the first step on the place, thank you .. the whole place was great the cost was little high
The privacy, the services and the great staff. its really make you feel like home The amount of deposit in local currency in advance the hotel is asking for. really make no sense.
every things little expensive
Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.
The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break. Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)
Thanks so much
The overview on the lake and the landscape. The rooms size and the balkony. Need to be more hygenic in relevant to the insects and lizards. Toilets a bit too old.
The hotel prices were excellent with great lake view and facilities. The hotel has great design and architecture however it needs re-finishing as it looks old and consumed for a 5 star hotel same feeling you get when entering a Sheraton hotel.
I booked this hotel because it is near to the book fair and the shopping mall. We also like the plants and greenery here. The bell boy is also very friendly and helpful. The receptionist at the service counter is not friendly and sour face.
After a busy trip to Europe we stayed at the Mines Wellness Hotel to relax a few days before another long flight home. This worked out very well. We did enjoy our rest there. The staff was very friendly and helpful. When they found out that our flight was not until 9.00 pm. they straight away offered us the use of the room until late in the afternoon at no extra cost. We were also very satisfied with the breakfast on offer, and with the lunch and evening meals that were served at the in house Chinese restaurant at reasonable prices.
it was a very nice area, surrounding by the natural environment. i felt very peaceful i'm staying in the chalet room,. the condition of that room is not very comfortable... maybe because there are still under maintainace.
big room and nice viewof the sea. Everything was great except some insects found in the breakfast.
Nice place to relax, nice sea-side view,good water transport to near shopping centre and meal.
not much! but, receptionist and bellman was very nice and helpful:) 1. ants all over in bathroom 2. old furnitures inside room (chalet) 3. parking (normal parking, not the valet parking) not a good area, bit far from the hotel lobby, not safe enough for lady to walk alone, and no lift! 4. swimming pool closed very early and opened very late 5. why beach hut closed at 6 pm??
Good services from the staff, good scenary, feel relax and very near to shopping mall.
nice sky bar and swimming pool. buffet breakfast close at 10am and i and my family walk in about 9.45am and pay for the bill only your staff toeld me is up to 10am and request me and my family take more food before the staff start take away the food....this is very bad impression for me as a first time staying at Best Western. the food also lousy....
So far so good...keep up the good work