Mandarin Oriental Pudong, Shanghai

The hotel offers a unique dining experience at the in-house restaurant, with a great wine selection at the club level. Guests can also enjoy breakfast at the lounge floor, where the staff is very attentive and can help prepare special dietary items like gluten-free bread and lemon juice.

The rooms are very spacious, well-decorated, and clean. The facilities, including the gym, pool, locker rooms with steam room, and sauna, are very nice.

The staff are described as very kind, friendly, and accommodating. However, some guests have mentioned that the reception can be slow and that some staff members may have difficulty understanding English.

The hotel's location is excellent, and the nearby attractions include the Oriental Pearl Tower, Shanghai World Financial Center, and the Pudong Riverside Promenade and Park. However, some guests have mentioned that the location is not so great for leisure and that the surrounding area may not be very lively.

While the hotel's hardware and facilities are great, some guests have mentioned that the customer service may fall short. However, others have praised the ultra-friendly and accommodating staff, particularly for providing special amenities for families and anniversaries.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river or the city skyline comes highly recommended.

July is mentioned as the low season, which could be a good time to visit for potentially lower rates and fewer crowds.

The hotel is conveniently located near popular attractions such as the Oriental Pearl Tower, Shanghai World Financial Center, and The Bund, making it easy for guests to explore the area.

Guests appreciated the staff's attentiveness in accommodating special dietary needs, such as preparing gluten-free bread and offering special menu requests.

Some guests noted that loud music at the pool area could be disruptive, especially late at night, so it's advisable to inquire about potential noise disturbances during the stay.

A few guests mentioned unexpected room changes or discrepancies, so it may be beneficial to confirm room allocations and upgrades upon arrival.

The gym, pool, locker rooms with steam room, and sauna were highlighted as very nice facilities, providing guests with additional amenities to enjoy during their stay.

While many staff members were praised for their friendliness and helpfulness, a few guests experienced challenges with language barriers, particularly at the reception, so it's helpful to be patient and clear with communication.

During peak times, the breakfast area may get crowded, as noted during holidays, so guests may want to plan accordingly or consider alternative dining options.

While the hotel offers excellent hardware and facilities, some guests felt that the customer service fell short of their expectations, so it's advisable to keep this in mind when evaluating the overall experience.