Pros (+) Nice room, great location, super nice staff
5 stars
The Portman Ritz-Carlton Shanghai
Shanghai Center, 1376 West Nanjing Road, Shanghai 200040, China
Shanghai, China
See location+86 216 279 8888Photos of The Portman Ritz-Carlton Shanghai
Overview
The Shanghai Hotels the Portman Ritz Carlton Shanghai has 539 guest rooms and suites. The luxury hotel is close to the upscale shopping of Nanjing Road and all the dining and entertainment complexes. The hotel has cultural touches mixed with contemporary design.
Guests have access to wired and wireless Internet in the guest rooms. Wireless Internet is available throughout the property in the health club, spa, swimming pool, banquet rooms, and restaurants. There is also an onsite exclusive fitness center that features personal training, a squash court, and swimming pool. There is also a business center for those traveling on business. In the business center guests can access copy, fax, and printer services and post and parcel services.
All guest rooms include views of the Shanghai city skyline views. Each room has contemporary Chinese décor, artwork, and furnishing. All beds are covered in 400-thread count bed linens, down feather pillows and throws. There are an ensuite bath and shower facilities. There is also a 32-inch LCD TV in each room.
Standard rooms are 409 to 516 square feet. These rooms feature a single king or two twins with city or skyline views. Standard rooms sleep up to two guests comfortably. The suites feature either skyline or city views. These rooms are between 840 to 5382 square feet. These rooms sleep two to four people comfortably. Most suites have either a king or two twin beds.
The Portman’s Restaurant offers classic Asian and international dishes. There is a semi-buffet offered during lunchtimes. There is also a Ritz bar and lounge serving breakfast, a light lunch, and afternoon tea.
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Amenities at The Portman Ritz-Carlton Shanghai
- Outdoor pool
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Executive lounge access
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Tile/marble floor
- City view
- Storage available
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Accessibility and suitability
- Increased accessibility
- Elevator
- Adapted bath
- No smoking
- Pets not allowed
- Designated smoking area
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Kettle
- Refrigerator
- Coffee machine
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Garden
Fitness
- Fitness center
Reviews of The Portman Ritz-Carlton Shanghai
8.8
Very good
836 verified ratings
Wonderful
478
Very good
138
Good
106
Okay
42
Fair
48
Mediocre
12
Poor
12
Summary of reviews
Guests say
Guests generally appreciated the location of the hotel, praising its convenience and surroundings. The service, particularly from staff members, was noted as friendly and helpful. However, there were significant concerns regarding the cleanliness and maintenance of the rooms, with many guests stating that renovations were overdue. Some amenities were mentioned as lacking or broken, particularly in the bathrooms. Overall, while many guests had positive experiences, the need for modernization and improved room features was a common theme in the reviews.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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8.8 out of 10
347 reviews
9.1 out of 10
27 reviews
8 out of 10
3 reviews
All reviews
Pros (+) This facility offers very comfortable beds and an excellent morning breakfast buffet. It's my go-to hotel when I am in Shanghai on business.
Cons (-) My room had a clear space for an iron, but it was missing. The hair dryer was cracked and broken, though it still operated. The shower door did not close well, and after every usage, there would be a significant puddle of water on the floor outside the shower (or a fully soaked towel).
Cons (-) Front desk could not locate booking made on hotels.com
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at The Portman Ritz-Carlton Shanghai?
All beds are covered in 400-thread count bed linens, down feather pillows and throws, ensuring a comfortable and luxurious sleep experience.
Is parking available at The Portman Ritz-Carlton Shanghai?
Yes, the hotel offers parking and even has an EV charging station for added convenience.
How is the food quality at The Portman Ritz-Carlton Shanghai?
The Portman’s Restaurant offers classic Asian and international dishes, and guests have praised the breakfast for its variety and delicious choices from all over the world.
What is the cleanliness like at The Portman Ritz-Carlton Shanghai?
The hotel ensures that the rooms are always tidy and clean, providing a comfortable and hygienic environment for guests.
What can I expect from the customer service at The Portman Ritz-Carlton Shanghai?
The staff at the Ritz goes above and beyond to ensure a memorable stay, with particular attention paid to special occasions like wedding anniversaries, making guests feel comfortable and valued.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a city or skyline view for a more enjoyable stay.
Consider Suite Options
If traveling with a group or family, consider booking a suite for more space and comfort, as they can accommodate up to four people comfortably.
Take Advantage of Onsite Facilities
Guests appreciated the exclusive fitness center, complete with a squash court and swimming pool, as well as the business center for those traveling on business.
Explore Nearby Attractions
The hotel's proximity to attractions such as the Jade Buddha Temple, Shanghai Museum, and The Bund makes it convenient for sightseeing.
Be Mindful of Room Features
Some guests noted that the rooms feature contemporary Chinese décor and 400-thread count bed linens, but also mentioned that the rooms are a bit dated and may benefit from renovation.
Check Out the Dining Options
Guests enjoyed the classic Asian and international dishes offered at The Portman’s Restaurant and the breakfast variety, but some felt that the full breakfast on-site lacked healthy protein and a variety of fruits and vegetables.
Consider Low Season Travel
If planning a visit, consider avoiding February, which is noted as the low season, to potentially experience fewer crowds and better rates.
Be Aware of Potential Noise
Some guests mentioned that the hotel's bar downstairs played loud music, which could be a consideration for those sensitive to noise.
Utilize the Hotel's Transportation Services
Take advantage of the hotel's airport shuttle and proximity to metro stations for convenient transportation options.
Communicate Special Requests
Several guests appreciated the staff's efforts to accommodate special occasions, such as wedding anniversaries, indicating that the hotel is open to fulfilling specific requests.
Location
Shanghai Center, 1376 West Nanjing Road, Shanghai 200040
What's nearby
- Jade Buddha Temple0.9 mi
- Shanghai Propaganda Poster Art Centre1.1 mi
- M50 Arts Community1.4 mi
- Fuxing Park1.5 mi
- Shanghai Museum1.7 mi
- Nanjing Road1.7 mi
- People's Square1.7 mi
- Xintiandi1.7 mi
- French Concession1.8 mi
- Xujiahui Shopping District2.4 mi
- The Bund2.6 mi
- Yu Yuan Garden2.6 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Portman Ritz-Carlton Shanghai
Low season | June |
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High season | April |
Average price (weeknight) | $222 |
Average price (weekend night) | $196 |
When to book a room at The Portman Ritz-Carlton Shanghai
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at The Portman Ritz-Carlton Shanghai
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Value for money | 8.5 |
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Distance to city center | 3.0 mi |
Nearest Airport | Shanghai Hongqiao Intl |
Distance to airport | 6.9 mi |