Jing An Shangri-La, West Shanghai

1218 Middle Yan'an Road, Shanghai 200040, China
+86 212 203 8888

Cheapest
rate per night

9.1

Excellent
based on 9,893 reviews
Jing An Shangri-La, West Shanghai - Shanghai, Shanghai, China
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Booking.com $265
EasyClickTravel $267
KAYAK $282
Booking.com
EasyClickTravel
KAYAK

Good to know

Distance to city center 2.8 mi
Location rating 9.5
Nearest Airport Shanghai Hongqiao Intl
Distance to airport 7.0 mi

Rooms

Check-in
Check-out

Deluxe Rooms

$265+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$265 per night
IMAGE
King bed
$267 per night
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Unknown
$282 per night
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Double bed
$303 per night
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Double bed
$304 per night
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King bed
$330 per night
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King bed
$343 per night
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King bed
$399 per night

Premier Rooms

$420+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$420 per night

Reviews

Pros

Cons

Traveler rating

61
18
5
1
0

Time of year

Traveler type

Show reviews that mention

+
attention to details in 9 reviews
bad experience in 5 reviews
fantastic views in 5 reviews
friendly staff in 35 reviews
great location in 12 reviews
great place in 10 reviews
hit and miss in 3 reviews
japanese restaurant in 3 reviews
liang in 3 reviews
lot of improvement in 3 reviews
nice hotel in 25 reviews
rooms are great in 12 reviews
service was excellent in 21 reviews
shanghai in 5 reviews
shangrila in 6 reviews
steak was served in 6 reviews
  • Good
    Sep 2019
    7.5

    The location, design, large rooms and particularly the heating bathroom floors were my favorite features. I am a frequent business traveler and this used to be one of my favorite Shanghai-La properties in China, which makes this all the more disappointing - read on.

    Despite the wonderful hardware and location, service was extremely poor this stay. I am not sure what happened since my last stay some time ago, but to illustrate: (A) The check-in took over 20 minutes with the front desk arguing with housekeeping on the phone and me just standing there after a long trip. May I suggest just letting the client sit down with a coffee or just tell me to get a bite to eat close by and come back later - I would wager your customers are not really interested in the details of why rooms were not ready or released on the system by 4:30pm. Also, you guys need to manage the queuing system for front desk - it’s chaos. (B) People put the DO NOT DISTURB light on because they do not want to be disturbed. Calling and waking me to ask WHY the DND light was on and asked me to leave and turn off the DND so the cleaning team can clean is just unexpected and not Shanghai-la. What is this, a shared dormitory with cleaners who only come in once a day between 12 and 4pm? (C) Out of the 4 day stay, tea bags were not replenished for 2 days, and creamer was not replenished on one of the days. Not a big problem, but shouldn’t there be some sort of a system? Do I need to next worry about whether the towels were replaced or the toilet scrubbed? Overall the staff feel like they were quite inexperienced but also on a tight leash; People seem more focused on getting their job done and assigning responsibilities rather than making the customer happy. This is a problem for a high end hotel. I rarely write reviews, but choose to do so this time because I have a very long history with the hotel. You have a problem at this property, please look into it!

  • Excellent
    Sep 2019
    8.8

    Very nice facility

    Staff I have a problem speaking English

  • Good
    Sep 2019
    6.7

    The whole experience disappointed us. During the stay, the water pipe got problem and water was stopped for a while. Hotel didn’t inform us only after we called the service then only told yes it got problem. After a while, the water came, I went for showing. Who knows the water became fully yellow, and didn’t clean at all. I just washed hair and had to stop and step out. We asked for changing the room. However the hotel gave us a room with strong moldy smell (seems like long time nobody stayed). That time I had flu with headache. We asked to change another room which can be stayed and at least let me finish showing. However the manager Wang Bella said it is not their problem it is pipe problem and asked us to check the room one by one. Is it joking? No apologies, no solving the problem immediately but asked me with bath robe to wait for more than 20mins. Really ridiculous! Is it our request to much? Finally they agreed to upgrade to suite room. Another ridiculous thing happened when we checked out. They asked us to TOP UP the suite room fee. But when they upgraded they didn’t inform us that we need to pay, and overall is it our fault? We really feel disappointed. Is this a 5 star hotel servicing? Not at all:

  • Excellent
    Aug 2019
    10.0

    My room was perfect it is 4902 10000000%

    Nothing

  • Excellent
    Jul 2019
    10.0

    The service and food & beverage in the Horizon Executive Club are excellent and the personnel are very friendly with children. We will definitely come back!

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About

Overview

Jing An Shangri-La, West Shanghai is centrally located in Shanghai, a 5-minute walk from Jing'an Temple and 7 minutes by foot from Jiuguang Department Store. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Shanghai? This hotel has facilities measuring 4465 square feet (415 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a train station pick-up service.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

based on 9,893 reviews

9.5

Location

8.9

Vibe

6.4

WiFi

5.2

Value

Things to Know

  • Friendly atmosphere
  • Great view
  • Friendly service
  • Professional service

Check in

2:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Business center
Concierge service
Currency exchange on-site
Laundry service
Meeting/Banquet facilities
Room service
Spa
Indoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24hr front desk
Safe
Airport Shuttle (Surcharge)
Storage available
Elevator
Massage
Laundry facilities
Hairdryer
Coffee shop
Sauna
Babysitting/child services (surcharge)
Free Internet
Pets not allowed
Parking (surcharge)
Steam room
Wedding services
Linens
Towels

Photos

Jing An Shangri-La, West Shanghai - Shanghai - Building All Photos (35)
Jing An Shangri-La, West Shanghai - Shanghai - Banquet hall Banquets (2)
Jing An Shangri-La, West Shanghai - Shanghai - Bar Bar (1)
Jing An Shangri-La, West Shanghai - Shanghai - Bathroom Bathroom (3)
Jing An Shangri-La, West Shanghai - Shanghai - Bedroom Bedroom (3)

Location

Most Popular Landmarks

  • Shanghai Propaganda Poster Art Centre 1 mi
  • Fuxing Park 1.2 mi
  • Jade Buddha Temple 1.3 mi
  • French Concession 1.4 mi
  • Xintiandi 1.5 mi
  • Shanghai Museum 1.5 mi

Shanghai Travel Guide

Learn about Shanghai on KAYAK

Getting Around

Shanghai Hongqiao Intl 7 mi
Shanghai Pu Dong 21.7 mi
Kunshannan Station 31.1 mi
Suzhou 50.4 mi

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