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End table had dried soda all over it upon check in. Housekeeping had failed to clean it.
The room was spacious, clean and nicely decorated. The Flame restaurant in the casino was excellent. In fact the best I have ever had. The rates of the rooms were still a little high for being in a casino. It undercuts money for gambling.
The rooms were great. Clean and new looking. In room valuables safe was nice, and of course mini frig. Comfy beds and quiet. And WOW what a nice shower! The TV did not have pay per view Movies. The parking garage did not take you into the hotel, it dumps you into the casino with your bags!
I appreciated the security asking to see room key at the elevator. The room was very comfortable, nice decor, cozy bed, great tiled shower.
All the staff were helpful and friendly No
Clean. Separate from casino. All was good
It had nice rooms. Missing phone or i pod thing. lady that checked us in made a smart remark that we were checking in 3 hours early. Like, we are lucky to check in. Wasn't very nice.
king rooms are small
We really enjoyed our room, it was a regular king room and we felt we had plenty of space to move around. The bathroom was great and we loved the shower. We also appreciated the hideaway table which came in handy for our room service order. Complimentary water was to be in the room which there wasn't & a bottle from the vending machine was over $3. We also did not like that the Brunch buffet did not start until 11am which is check out time. Guest should have the opportunity to eat before.
From the moment we walked into the door everthing was perfect. I was not expecting a Holiday Inn Express to be so extravagant. The rooms were beautiful, and I couldn't believe how spacious they were. It was like our own little apartment. Our kids loved the pool area, and the staff was very accomodating. We never once had to ask for a single thing. It was perfect, and the next time we stop in Shawnee we will definitely be staying here!!
On my first visit to Shawnee, I wasn't sure what to expect. I was pleasantly surprised. This Holiday Inn Express made me feel very welcome. It was easily accessible off the hightway. I had a very quiet stay and a great night's sleep. Breakfast was more than I expected. All in all, it was very enjoyable.
Excellent experience, good location, near I-40 with easy access, was ideally located for the requirements of my visit. This was my second stay there and I will be staying there again when needed.
We stayed here Memorial Day weekend. The hotel had only been open a week. Beautifully appointed rooms and clean as a whistle. There were a few hiccups as to be expected with a property so new...the power flickered off once, and the wireless internet access was spotty at times. I hope we get to stay here next year.
Directly across the street from Walmart. We stayed at a nearby dive inn with little choice last October, and we were much happier staying here, although it cost twice as much. still new, everything worked and was nice and clean.
I recently stayed here with my company over Valentine's Day. Being away from home was tough, but the staff's exceptional service made my stay impecible. The rooms are huge and clean. The breakfast was more than satisfying. I can't wait to come back!
My husband and I stayed here over thanksgiving. I was very happy with everything. This is the nicest Holiday Inn Express that I've ever stayed at.
For a Holiday Inn Suites the over stay was what I expected. The free breakfast was so-so at best. I wanna see the chicken that laid those eggs. However, I left my personal pillow in the room and nobody could find it for me. My first call to the hotel looking for my pillow was 3 hours after check out and they said housekeeping was not through the place yet and they would call me back. Five phone calls from me and not one of them was returned. By the time I got a manager on the phone, she found many pillows in the lost and found and none were mine. The front desk was the worst team I have ever experienced!
We have stayed at this motel three times now. Each time has been great.
The excellent reviews for this hotel are the real deal. Traveled with 24 families for a baseball tournament trip. I coordinated the reservations so was really hoping for the best. This hotel far exceeded our expectations. Spotless rooms, spotless facilities, nice pool area with hot hot hottub, good breakfast with pleasant seating area. Thick, comfy bed covered with duvet and light blankets, the kind that is easily kept clean. Carpet was clean and I didn't mind walking barefoot on it. Staff was courteous, cheerful and helpful. I heard compliments to the hotel even from our group's most discriminating travelers. Nice wet bar with good fridge, sink & micro. Ice machines that worked well the entire time. Good laundry facilities. As a side note, we were in town to support a benefit tournament raising money for a local cause. The hotel also supported the cause in several different, impressive ways. We have now scheduled another trip and plan to stay in a HI Express because this experience was so good ... hope the Austin/Pflugerville property is as wonderful! The bar is now set high for this brand in my mind!
The air conditioning is forced air, very cold. Otherwise the room is hot. By morning I had a sore throat that lasted the whole trip. Also, the clock did not work. I asked for a replacement but was told they could not do that but could give me a wake up call. I don't feel that was customer friendly.
Very friendly and good breakfast. They didn't give me a new box of tissues when cleaning the room. Air conditioner was noisy.
Great bed. Breakfast was good.
Very friendly service, Good breakfast and very clean
Inconsistent airflow on ac. It would just shut off during the night & we got hot & had to turn it back on.
Hampton was very clean and the rooms were really nice. Staff was pleasant to work with. Having a warm cup of coffee was a nice touch when we arrived . Our daughter stayed at another local chain hotel across the highway and it was not near as clean. For the overall experience it was a good hotel.
Rooms were nice and the breakfast was good. No complaints
Price Breakfast was weak, but didn't expect much so wasn't all that surprised.
Fantastic location close to shopping and dining! Great breakfast set up and coffee to wake up to. This is my 3 rd time staying here and will continue to come back. Checking in was a good experience. Check out staff seemed a bit frazzled.
The breakfast was great!
Room was clean and Staff was friendly and efficient. Nothing.
The ease of access to the Hotel off the Interstate and the convenience of parking close to our assigned room. No.
Clean and comfortable. Very courteous staff
The location was well suited to my needs. Rooms were fairly quiet. Air conditioner was excellent. Decor was pleasing. Had to settle for a smoking room, it was the only thing available in town. I was not informed that it was also a pet friendly room. It smelled of dog piss, could not go barefoot in the room. Hard beds and lumpy little pillows. Cheap toiletries, one tiny bottle of combo shampoo/conditioner. Often greeted outside the front door by smoking staff. Coffee maker, ice bucket and cups were in the bathroom, how nasty is that.
Location Under construction, stained sheets, ripped furniture, air conditioning not working, pool closed, view boarded up, room not cleaned properly.
The place basically sucked. Way over priced for the dump that it is
The bed was nice & comfortable. That's about it really. Well the fact that it has an outdoor appearance inside is pretty cool. very dated in appearance. The bar in the lobby was having karaoke & you could hear all of it thru their wall. Old tv. Shower was like using a water hose.
The battery in the door scanner stopped working right after arrival. Every time I had to reenter my room I had to go to the front desk and ask someone to open my door with regular keys, which typically took between 5-10 minutes. My only major complaint.
I loved the bed and all of the pillows and the view! I didn't like that my room didn't have a mini fridge or a microwave or that it was difficult to flush the toilet.
The room was clean and comfortable. The staff was friendly and helpful.
The location was good, rooms were just 'ok'. The room for the continental breakfast was the size of a big closet. I believe it had 2 or 3 tables and because it was cold that particular morning, it was cold in there. We opted out of the free breakfast and went out to eat. Think it is utilized more by men working in the area.
The room was clean but had a musty smell. Glad to see that the hotel is being updated! Smell of the room
Close to the highway and the college. The room we had would not close and lock properly. It was super loud. We could hear every person walking and talking by the room into the early hours. The room next door had an alarm go off at midnight. Had to call desk to get them to shut it off.
The breakfast. Went to Dennys the next morning.
Great location right off of I-40 Decent breakfast The room was clean but had a musty smell.
Price. It could have been cleaner.
bed was comfortable but was not king size was queen and I paid for King side table lights didn't work and I talked with them before I arrived and ask for a ground level room and they said ok and gave me room number but when I arrived had no record of it and the only room on ground floor was handicaped
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It was in a convenient location The room was not well cared for. The remote control for the tv had the back missing. The wall plug ins didn't have the protective covering with exposed wires. The AC also didn't cool the room.
They were some remodel work, but the room was fine. The lady at the front desk was great. Overall I would recommend it to anyone Everything was fine
The staff is the best part. They were friendly and very helpful
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I love the staff, very friendly, above average check in service. Mattress was very comfortable. Towels and linen were very clean. Location was excellent, right off the freeway. The furniture was old. Wifi didn't work. TV didn't work. Shower pressure was low. Not a place I would stay with family, just by myself, just a place to sleep and shower. Not for an extended stay.
Nothing Dirty, I had to prove I booked it, and then they tryed to get me out a day early. Also they tried to blame it on an employee but I did say ir was all management. A lamp sahde on the ceiling