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Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
the hospitality was second to none
Our favourite hotel in Britain - its that good
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
the friendleness of the owners, and the food were superb nothing
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
Friendly atmosphere Hotel right on a Main road. Not happy with adhereance to Fire Regulations. Fire Extinguiser used to keep Hallway door open. Fire Alarm panel had many lights showing, suggesting it had problems. Fire Action card had no information on it about where to go in case of fire or any relevant information. WiFi would not work after first day
It was such a fascinating location. Checking out was done at the hotel across the road but this wasn't made clear.
friendly staff, pretty room. I would have liked a bath!
Friendly and welcoming staff, excellent food in the restaurant, historic and central location parking was a bit of an issue but a minor thing
The room which overlooked the cathedral green. The room itself was excellent and the view was amazing!
Its nearness to the centre of Wells. View of cathedral west wing from our bedroom. Being in an historic building. Not being able to stop outside to unload luggage. A very old building but attention to detail poor, eg electric fittings in room, dirty bath, having to go across the street for breakfast in a co-owned hotel. No receptionist available for checking out at 9.40 am
The convenience to city centre and it was quiet Having to use the hotel opposite for breakfast
Our room was fantastic. A great view of the Cathedral, and a magnificently comfortable bed, that did not look out of place. The whole hotel has plenty of character and charm. I don't think there was anything that I didn't like. Though I think the stairs to the upper rooms you have to be stable on your feet, as they are steep.
Good location directly opposite to the cathedral. Rooms used but comfy. Looked a bit neglected but bearable.
It's location Very uncomfortable mattress on first night - but room changed for second night. Decor in first room somewhat shabby and worn.
Charming location. Not good value for money. Requested 4 poster bed, thought would get nicer room, however not particularly clean, room small, basic, no net on huge window which directly looked over main street and another hotel, so had to keep curtains closed all time and weather very hot, didn't sleep well as no air able to circulate. An old small portable TV, a kettle thats cord was too short, therefore had to boil on the floor and no milk for morning tea!. That morning had breakfast in sister hotel across road, no staff in the Ancient Gatehouse at all, all closed up! Would not recommend this hotel, not good value at all, other hotels in same road but unsure of there prices!