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i was a bit disappointed with our room. we paid extra for an "ocean view" and it was mostly a parking lot view. the room smelled weird and the pictures online didn't reflect the decor. overall i wouldn't choose to stay here again but i didn't have a horrible experience. room smelled funny
Great little hotel, staff was kind and helpful.
The hotel is located by the downtown and the waterfront making it pleasant to walk around. No elevator
Front desk was extremely friendly and helpful, They had cookies / sweets probably because it was Christmas. Room was clean, place looks a little "mature" but everything was in good shape. Beds were very comfortable, hotel in good location. Would stay there again. We had to go home.....
My reservation was not in the system. I had to stay elsewhere. The staff was helpful in finding a hotel with rooms. My reservation was lost.
This hotel was not lavish but was very affordable. It was the least expensive that I could find in the area with 3 stars. This savings allowed me to experience the other luxuries in Victoria like high tea at The Empress! I would stay here again. The rooms were fine and updated but the rest of the hotel was a bit run-down. My room had a new flat screen TV, air conditioner and refrigerator/microwave and it was very clean so I was extremely happy with my choice.
Super friendly and accommodating staff. Great location.
Close to airport Noisy location. Street traffic all night long. Heat/AC very loud. No HD TV. No shelf in shower for soap, shampoo, etc. Long walk to room.
convenient location pillows
Comfortable bed and clean
Location, staff and the hotel has a pool. A/C didn't work very well and heating light in bathroom kept flickering.
This guest did not leave comments about this hotel.
close to airport, clean, friendly staff, quiet nada
This guest did not leave comments about this hotel.
Hotel is handy to YYJ and Swartz Bay terminals. The breakfast was cheap and cheerful. The price seemed good. Plenty of hot water and a good shower head. Something in the room or the hotel air provoked sinus headaches. Leaving the room remedied the problem at first, but my sleep was difficult. I can't say whether it was the linen or the carpets or something else, but it sure made the experience unpleasant.
Location is great! The hotel is old, outdated and in desperate need of a facelift. You are definitely paying for location.
Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town. We enjoyed our room overlooking the harbor. Gracious, helpful staff. We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers. Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement. When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time. We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.
super close to everything tourists do
Staff were excellent location was excellent Curtains were torn
The room was beautiful and the beds excellent. Enjoyed our stay. Location was excellent for walking.
Bad wireless Internet - the only negative
Great location Internet was slow and difficult to use from mobile device
The rooms where nice, clean, bright... Bed was very comfortable ... Staff where helpful. The restrant food left you dissatisfied , tast was okay but not up too it's reputation ...
Everything. Location was great facing the inner harbor. The staff was superb!! Food was excellent!! Look forward to staying there again! No, absolutely everything was excellent!!
The room was well appointed, had a nice view and the pool and hotub were excellent.
I loved the location--- within walking distance to downtown, Victoria. Nothing
Staff was great and very helpful suggesting restaurants and activities. We were able to arrange A late checkout and keep our car parked. The location was excellent and there are a lot of nearby restaurants. We had a great time. Facilities are undergoing a major remodel. A bit noisy in the morning since they start early
Pleasant if simple rooms, most in a courtyard-ish setting with limited views out to the Salish Sea. Very quiet at night. This is far from a destination hotel - it's a handful of rooms in a luxe condo building with a couple of busy venues popular with the locals. Can do much better for the money elsewhere in the Victoria area.
the location, we travel to Sidney quite often, and it's nice to have a clean hotel to stay at that is close to everything. Some of the others we've stayed at need to renovate for the rates they charge. loved it all
Ideal vicinity,plenty to do,friendly and helpful staff,quiet rooms Nothing
We had one of the signature suites for a girls weekend and it was awesome to have so much room and 2 full baths was definitely a plus.
Very nice room, very friendly people!!
Location and views are fantastic. I love these old-style character hotels. Not up to the standards of other Fairmont Hotels we've stayed in. They messed up our meal reservations and even messed up the correction, so we never did eat there. Some staff really didn't seem to know what they were doing or could even answer or questions properly and never offered to find anything our or get back to us.
Not one dining room open that children were aloud to eat! Overly expensive for what you get! $50.00 for a pot of tea!!!! Crazy. I guess they have the location that's about it!
We booked a Fairmont Gold room based on another recommendation and boy was it worth it. The private lounge is spectacular, the concierges were all extraordinary (and made a big difference helping us maximize our 2 nights in Victoria) and the food and drink (including a fully-stocked honor bar) were fabulous. We felt like royalty.
This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.
High Tea at the Empress, the concierge was very helpful helping me book Helijet and bus service into and out of Victoria.
The rooms are really beautiful. The facility is under complete renovation. It wasn't as grand as you'd expect. Although the rooms are super nice, I think for the price there are a million better deals to be had. It's slightly over hyped in my opinion.
We loved it!
Had an awesome time at the Empress for our 20th Anniversary. The people everywhere were super helpful and friendly. The location was excellent and within walking distance to so many fun things. The afternoon tea was enjoyable but definely over priced.
Breakfast was fantastic.
Location, location, location The room we got was ridiciuosly old, we had to wait two hours for a normal room which indeed was a good surprise. Staff was not always attentive and responding in a timely manner. Generally, we were expecting more from a Fairmont hotel...
Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere. At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!
Service, location, value, ambiance, shuttle service
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Construction noise next door
Very nice hotel. Breakfast was good too.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
The view parking gate unable to code out
Close to downtown
Our room was very quiet and comfortable
Frontend staff did a great job Nothing.
Staff tried to make things right after disasterous first night teams from a lacrosse tournament booked rooms and it was party central - very noisy on Sturday - better the next night
Kind staff. Good location. Very small rooms. Cleanliness not perfect.
The rooms were really nice and updated The bed wasn't very comfortable.
the service was very good. Helpful staff at front desk.Location was a little difficult without auto. perhaps better choice of on-sight restaurant
Handy to have restaurant downstairs for take out and room was set up with dishes and cutlery with a proper table for dining. This was great. Very convenient.
Very nice, all staff was friendly and helpful.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
Very good location, staff very nice. We found the bed hard and uncomfortable
The location. I liked everything
Our room was spacious, clean and had an excellent view of the harbor. The water taxi stand was right outside the hotel making trips around Victoria very easy and fun. A lovely walkway around the harbor was right outside the hotel as well. The WIFI in our room was unusable in spite of high signal strength. After two days of making calls to Delta's tech support with no success, we finally gave up and used the internet in the lobby. We were unimpressed with the support offered by the staff.
I loved being able to walk over a bridge into downtown Victoria to shop and see the sights and I loved falling asleep to the sound of the ocean and the sight of the parliament buildings all lit up. I loved that the hotel upgraded me to a view room (for only a small cost) and didn't make me feel like a complainer because I was disappointed initially to not have a window to the ocean. The pool was wonderful and I would love to bring my daughters and their babies to enjoy the luxury and friendliness of this hotel.
Real friendly staff, clean rooms, breakfast menu was excellent, View from breakfast restaurnant was terrific, parking was excellent. We will go back again and again to this place! Very few carts to haul uggage to room. That being said, the front clerk called and had a cart delivered to our room very quickly.
A very relaxed , very friendly and very accompanying resort All was great
We always enjoy the quiet relaxing rooms and the front desk staff are superb They initially couldn't find the booking but took us anyway
ease of parking, fast elevator, quiet A bit out of the way for getting to the rest of Victoria. One traveller unable to walk well.
This hotel is remarkable. I am at the Four Seasons in Vancouver right now but the Delta beats it hands-down. The contemporary look is completely attractive and I've never had a hotel room so organized with a place for everything. Great food in the restaurant. The location is perfect on the water, and just a few minutes walk into the heart of Victoria. Also they have a free shuttle that get you to places you want to go.
We stayed in room 616 and the view was spectacular. We use the pool and hot tub. A real treat! The staff were all very nice and helpful. We will recommend the Delta to our friends and will definitely come back.
Great room, excellent staff, shuttle service was fantastic. We had a beautiful view. Walls were a bit thin, we could hear people in the hallway talking. They sounded like they were in our room.
The front desk staff were extremely helpful and friendly Our penthouse suite was beautiful, the view was amazing
Informal but very attentive staff, ease of check-in and the quick drop-box checkout. The location is great, downtown but not right in the town. The Westbay walkway along the harbour is great for a walk, jog, taking in the scenery. Our room was quiet, very clean and comfortable. The workout area is well set up, and the sauna was perfect for a mid-winter warm-up. we were surprised there was no fridge in the room, that would have been helpful.
The view! Cleanliness and location near downtown. Many rooms have no view.