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World class service
Pets allowed on request. Charges may apply.
staff location room air conditioning
Excellent location in the centre of the City. Very impressive building of great character. Well furnished room. Generally helpful and pleasant staff - but see below. Grubby carpet in room. Concierge gave innaccurate information about bus services and quoted eye watering price of 376 euros for 24hr car hire.
Fantastically located hotel, right at the heart of Siena. The hotel is also beautiful and seems well-maintained. Few facilities: For a luxury hotel I would have expected to find at least some - like pool, gym, etc...? In light of that, found the room rate extraordinarily high - stupidly expensive breakfast not included, internet charged at an absurd rate, €45 per night for parking, no facilities and a relatively inexciting and small room definitely do not justify the rate.
Everything was perfect! From the way the old palazzo has been renovated to the non-vulgar luxury around you and from the location to the personnel. It is expensive - but it's worth it to the last cent. The reception / consierge services offered were really good. We think that could be excellent if the the people there knew a bit more about the probable city attractions.
All the staff were efficient, helpful and friendly; not just the reception staff but everyone with whom we came into contact (including those who did not have good English). The room was comfortable; the decor very impressive. The hotel made guests feel special. Only one thing. Our room was just above the main street and the noise from the street continued loudly until the early hours of the morning. On two nights it continued until after 3am and prevented us from sleeping. Perhaps double glazing on the windows would help.
Hotel is well situated in the town. The decor is very plush. Welcoming staff. Buffet breakfast is overpriced
Wonderful hotel with great location in the city center of beautiful Siena small room
The Hotel Staff were exceptional. They made special arrangements to get us to our next destination. We enjoyed our stay at the Hotel and appreciate all they did for us.
The staff were really moast helpful and a source of much useful information. The room was very clean and very well decorated (with painted ceiling and painted furniture) and the bathroom probably the cleanest of any hotel I've stayed in. The breakfast was very substantial.
Location of hotel. within easy walking distance of sights. Also quiet at night. The slightly odd decoration of the rooms.The style is psycodelic spunging. Nothing offemsive but delightfully odd.
Location was good, close to the Piazza del Campo but far enough that it wasn't noisy. Beds were comfortable and the bathroom was clean and fairly spacious. Breakfast had a fair spread, including croissants, cheese, cereal etc. Our room on the first floor smelled like cigarette smoke. The decor of the room was not great, but I guess this doesn't really matter.
In the centre. Nice old caracteristic building. Friendly staff. Beautifull room and bathroom with a coffeemaker, water and a fridge for free. Bit noisy, but that's comes with living in the centre
Great breakfast, charming room, afforable, nice staff. highly recommend
The staff were very pleasant and helpful and the location made easy access to the main square. The croissants at breakfast were very good. The shower screen and fittings were broken. I pointed this out to the staff but nothing was done. The paint work needed a refurbishment. The shabby chic look was more shabby than chic and I don't think it works for a hotel.
Spacious rooms with a good breakfast and location
The hotel has no lift, baggage must be brought up on the stairs; breakfast room is insufficient, we had to go outside to a coffee bar to have breakfast at our expense! The hotel has no parking, and it is located in an historical area where car parking is not permitted: the guests must park their cars at public parkings miles far from the hotel!!!
The location was perfect. Even had near-by parking that was inexpensive. Breakfast was amazing and the view at breakfast - incredible! Loved the story behind the hotel and our room was charming and very comfortable. The staff was excellent and very helpful. No lift, just stairs.
Very pleasant experience to stay in an ex-monastery; has kept a lot of its authenticity. Impressive view from the superior rooms over the surroundings south of the city. Although at the edge of the old city, still very close to city centre. WIFI did not reach to the last room (with the great view) so had to sit in the hall for a connection. Room was on 2nd floor at the end of the hall and there is no elevator. Older people should take this in consideration when they book.
Interesting building with real history. Breakfast served in spectacular cloistered courtyard. Good location for access to major sights in old city.
Excellent view from room window Rather noisy from next room probably due to a connecting door
very nice hotel something diferent than normal hotels excellent hospitality ,location .
An enormous old cloister located right at the edge of the area pedonale. Room overlooking the local countryside. Nice staff, good rate. Bathroom door opened out -- a small point until you try to live with it -- what you get when you convert a cloister into a hotel.
The historical aspect of the origins of Il Chiostro Del Carmine are wonderful and very much in keeping with being in Siena which is a town steeped in history and beautiful buildings. The staff were all very charming and helpful making our stay very special and our visit to Siena a very positive one.
We had a bueatiful view, the staff was great. It was a little warm. We stayed there on the 10th of May, and they don't turn on the AC until the 15th.
It is in an ideal location and is full of character nothing
The location-centrally located. The facility was immaculate and the staff was very helpful.
The size of room, historic nature of the hotel, and staff. Breakfast is weak.
The stuff is very polite and helpfull, Breakfeast is very good, and the location is excellent..
Free parking and easy walking distance to town centre sites
The room was great and the view was fabulous.
Hotel was shopping, restaurants and historic sites. Room was clean and quiet. View from room was excellent. Hotel was relatively easy to find - good thing for GPS and parking was free. Staff where friendly and helpful. Internet worked pretty well. Paying extra for internet.
The location and convenient use of the car park The small room
Wifi very poor
The housekeeping staff was outstanding,we felt safe in the hotel The receptionist lady linda was extremely blunt with us,and with other guests at several times....working in the same industry we found it shocking.... the noise also was disturbing on the corridor fairly early ...also we didnt like that we got billed for Bed & Breakfast,and we've been told that the breakfast wasn't included in the price.....so we never had it....
The bed was comfortable, but the shower was rather small. We did enjoy having windows in both the bedroom and bathroom. The location was perfect - walking distance to all the sights, but far enough away to be quiet. Parking was a huge plus!!!
Although the hotel did not have the charm that a smaller or older hotel might have, the facilities were very clean and modern...and met my expectations of a 4 star hotel. The breakfast was extensive. We were traveling with a car and chose the hotel because it had free parking and was within the town walls. Overall we were happy with the choice. The hotel is a bit of a walk to the Duomo...we were traveling with my father who is handicapped (walks) but we were using a wheelchair. It was definitely possible to get to the main sites from the hotel but it was a bit of a chore...additionally, the south side of the city, where the hotel is located, is quite a bit quieter than the part north of the main piazza...I suppose this could be a good or bad thing depending on your perspective.
one of the receptionists, solely on her own initiative and efforts, managed to serve a glass of warm milk at night for our two year old. rooms had no sound proof, basically had to sit up all night to listen to a man next door snooring. the receptionist was rude.
Hacing a room on the 5th floor made access very easy No tea or coffee making facilities in the romm and the bar snaks were limited.
Very convenient location to all sites,museums, restaurants in Siena. Nice breakfast buffet in pleasant dining room. Room was very drab, furnished with old bed, desk and nightstand, no pictures on the wall, poor lighting. Desk staff unfriendly. No elevator.
Traveling as a single woman I felt very safe there. The room was very clean, in good condition, and comfortable. The location was easy to get to by the city bus... or a taxi and you can easily walk anywhere. Breakfast was good. There was only one hotel staff member that was actually friendly but all of them were helpful. The bathroom was over-all clean but, I don't think they have washed the metal fixtures for a while. Plus, were are dirty hand marks on the ceiling from someone opening the access space.
Large clean room, great breakfasts and so handy to everything Staff could have been more friendly and helpful - like give you a map of the town, some information about the hotel, what services and facilities they provide
was a good hotel for our one nite stay in siena. comfortable, helpful people and the location although not in the enclosure of siena it was very close to the centre, perhaps around a 20 mins walk to the wonderful piazza el campo.
Excellent location for central Siena - close to bus station and centre of city. Lovely breakfast room and nice to have in house dining. Staff very helpful and willingly stored luggage until we were leaving later in day. Rooms near lobby were noisy from loud conversations at reception - mainly in morning.
the location excellent, two steps from the main piazza where the bus from the railway station stops, very clean, spacious room, excellent heating, they let us in before the check-in time and kept our luggage after the check-out, very good price. the breakfast big, everything a little over-sugared,but it's ok
Location and convenient access to bus/train transportation. The hotel is comfortable and the staff were friendly and welcoming. We will recommend the Chiusarelli to friends and family. Lack of complementary wifi access. Considering the price of the room wifi should be included. Also, recommend shower curtains.
Excellent location, helpful staff, very good food, a hotel with the old world charm yet very modern too
Very friendly staff. Good location. Free public parking 10 min. walk from the hotel. Nice building. Breakfast could be better. No shower curtains, so the whole bathroom was wet after taking a shower. No parking at the hotel as informed.
Good location and not too expensive for pricey Siena
The rooms are nice, large and very comfortable. The staff was great, and very accommodating and our room came with Breakfast. In the old city center, which can be a bit tricky to find. The room did come with free parking. The room was pretty hot, and had to leave the window open with the temperatures in the mid 50's. There are new parking restriction in the city, and the hotel asks that you call ahead if you are driving. We never got that message. The parking is near.
Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
The welcome and the eagerness of the owners to make sure that my stay was very comfortable. The breakfast was generous. Too many steps.
The view from our room was spectacular. Great location.
The place wqas conveniently located not too close yet not too far from the Center of town in a charming part of the old city on a street with good stores for groceries, coffee, pastries, fruit and vegetables, as well as a coupoe of restaurants, trattorias, etc. The atmosphere in the B&B was pleasant, welcoming, very clean. The breakfast was ample and very nice...great coffee! I would definitely return there were I to travel back to Siena. I had some difficulty getting into the B&B on my first arrival. Thereafter, all went well. I stayed for 3 nights.
personnel and owner were really really nice and flexible
Very convenient to scala mobile, to restaurants and to central Siena. Staff were helpful when we had to catch an early train. Would have liked access to kitchen to make tea or coffee during the day.
I had a fabulous room with a view and the young man w3as as hwlpful as he could be, considering he had to do too much. The young man needs help doing some of the work. He is doing his best.
The room was clean and well-decorated. It was also close to the city center. No one was readily available to show us to our room and supply us with the key. Information on the need to phone in order to be let in was not included in the e-mail confirmation letter. The room had no towels, and the woman who finally let us in couldn't locate any. Noise from the street was also a problem.
The location is perfect, easy access to the city centre but comfortably removed from the noise and mayhem around the piazza. Great restaurant and gelato shop just up the street. Kind of upscale rustic decor. Good breakfast.
The location and the size of the room lack of extra pillows and if I was to have visited in the hight of summer lack of cooling - but this was not a problem for October
The owners were really friendly and helpful. The room I had ( Donatello) was really nice and super clean. I would recommend this hotel for people travelling to Siena.
its location poor breakfast
Very nice people, very friendly, and very polite.The room is very nice, clean and quiet, the price is also good. Maybe the bathroom can be better, bigger and with more light, but it was more than okay for us.
1) location: very close and convenient to all major sights. 2) character/history of hotel residence, the fact that it was supposed to have a more intimate feel about it, being owned and run by a family. 3) you could self - cater to some extent, as there were kitchen facilities. 1) my room - it was supposed to be a double room for single use, but the single bed was a converted sofa, with no room for a double bed (indicates the smallness of the room) and the bathroom was very cramped. 2) My friend was accused of soiling the mattress of the bed in his room; he was even asked to pay for a new mattress. However, the accusation was entirely untrue. 3) Poor breakfast
The hospitality of the owners and the suggestions for restaurant-highlights
Location. Confusion over booking, breakfast limited in space and range.
Our accommodation was upgraded for us, and we were very pleased to have extra room and facilities, as our daughter had travelled from London to spend some time with us in Siena. We appreciated the personal service given to us, and enjoyed our stay very much.
interior is perfect, the stuff is very friendly- a girl came at 6.30 specially for us to make breakfast. The bathroom is wonderful- big, modern and clean. The floor is made from stone and in October it was extremely cold! The location of the room was not very good- the B&B Siena In Centro is not a hotel, you just register there and after it the stuff sees you to the place you will live, but they can do it only between 3 and 7 pm, the check-in is not convenient
Run by a very friendly, helpful family The facilities are split over 2 sites, reception is at number 18 (not 19 as advertised on the website). Hard to find without a good map. But worth it
It is a very convenient place to stay due to its prossimity to the Il Campo and the Duomo. The staff is very polite. Price is OK and confortable clean bed. We stayed in a room with a very small bathroom, like one square meter, but for one night it was OK. There was some noise in the morning while breakfast was being prepared.