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The housekeeping staff was outstanding,we felt safe in the hotel The receptionist lady linda was extremely blunt with us,and with other guests at several times....working in the same industry we found it shocking.... the noise also was disturbing on the corridor fairly early ...also we didnt like that we got billed for Bed & Breakfast,and we've been told that the breakfast wasn't included in the price.....so we never had it....
Although the hotel did not have the charm that a smaller or older hotel might have, the facilities were very clean and modern...and met my expectations of a 4 star hotel. The breakfast was extensive. We were traveling with a car and chose the hotel because it had free parking and was within the town walls. Overall we were happy with the choice. The hotel is a bit of a walk to the Duomo...we were traveling with my father who is handicapped (walks) but we were using a wheelchair. It was definitely possible to get to the main sites from the hotel but it was a bit of a chore...additionally, the south side of the city, where the hotel is located, is quite a bit quieter than the part north of the main piazza...I suppose this could be a good or bad thing depending on your perspective.
The bed was comfortable, but the shower was rather small. We did enjoy having windows in both the bedroom and bathroom. The location was perfect - walking distance to all the sights, but far enough away to be quiet. Parking was a huge plus!!!
Hotel was shopping, restaurants and historic sites. Room was clean and quiet. View from room was excellent. Hotel was relatively easy to find - good thing for GPS and parking was free. Staff where friendly and helpful. Internet worked pretty well. Paying extra for internet.
Hacing a room on the 5th floor made access very easy No tea or coffee making facilities in the romm and the bar snaks were limited.
Wifi very poor
The stuff is very polite and helpfull, Breakfeast is very good, and the location is excellent..
one of the receptionists, solely on her own initiative and efforts, managed to serve a glass of warm milk at night for our two year old. rooms had no sound proof, basically had to sit up all night to listen to a man next door snooring. the receptionist was rude.
The location and convenient use of the car park The small room
The room was great and the view was fabulous.
very easy walking access to main points of Siena Underground parking lot is too narrow to enter.
Free parking and easy walking distance to town centre sites
Location very central. Bathroom not well cleaned.
Very friendly, easy to find, high quality and in a central location. There can be music festivals in the nearby castle grounds. We were moved to a quieter side of the hotel upon request. There are not many bars etc very close to the hotel, but a short walk away there are plenty.
location staff was not friendly, kind of unpleasant
A number of reviewers said that staff was not helpful. We found the staff to be very professional, friendly and helpful. The interior design was gorgeous and the room was very comfortable, lovely, ample breakfast in a very attractive setting. Location was perfect, right at the city center where all the buses meet to go to hill towns, train station etc. Easy walk to Il Campo. Great value for money—we stayed an extra night we liked it so much.
Everything superb, the food with wellness break - excellent, however staff on reception rudwe - only downside !!
The location of the hotel, the staff was very helpful. The lack of parking place.
Good location. No WiFi in the room. Small room.
Good location, Fair price. Good breakfast. friendly people.
It's well taken care of, clean, modern and has a great breakfast. Its very close to the centric streets so you can have the best of being in the centre but quiet enough to have a peaceful night.
Good location Poor internet speed/access in public areas
Excellent location close to heart of Siena. Superb breakfast included.
Very good location. Very nice hotel with friendly staff I enjoyed nice view of Cathedral and Palazzo Publico. Very happy with breakfast. The only problem was noise from the room next door late into the morning. I had quiet a loud woman next door, unfortunately I was in the hotel for 3 nights and so was she and her partner. This sort of thing you just have to live with, it is part of routine hotel experience.
Pleasant and chatty staff who helped me retrieve lost property from local taxi company. Also, their restaurant recommendations were reliable (not always the case in Italian hotels).Clean and comfortable rooms. My room and some others had wonderful views of the Cathedral and surrounding countryside. Cheap use of use of internet. Excellent location near the Campo, the Duomo and the Pinacoteca. Free (Italian) newspapers. Nothing really, except lift only takes you up one floor, you then have to carry your luggage up to the next floor. And the breakfast, as in many three star hotels, is pretty uninteresting: industrial cakes and biscuits, processed cheese! But the coffee was acceptable.
very kind and helpful staff and close to the city center
Staff Weird hallways
Simple furnished room with marvellous view. Helpful staff. No wireless connection in room. Had to use the hotel connection which wasn't always convenient.
Spacious rooms - wonderful views of cathedral and countryside
Very close to city center & Duomo but very hard to get your car to the hotel to drop of luggage. Very hard to get to if not familiar with location.
Views from our room were amazing We thought this would be our splurge hotel on our European vacation, but this was one of the more run down places we visited. The decor is dated (unpainted wood furniture and trim) and the shower was just a shower head on the bathroom wall with a shower curtain wrapped around it. The water from the shower got all over the bathroom floor making using the sink or toilet a messy adventure. We were quite disappointed with the overall value of this hotel.. although the location makes up for some of it.
Great location, beautiful period building with grand stone staircase (as well as lift), modern facilities and helpful staff. Free parking 10 mins away. 24 hr reception. Mattresses are 'firm'
Friendly and helpful attitude of all the staff. Our room was quiet and located off the Via Stalloreggi which is what we had asked for.
Great location Finding the hotel by car at night. If we had known to go to the Porto Marco it would have really helped
very good location, good service,
the location excellent, two steps from the main piazza where the bus from the railway station stops, very clean, spacious room, excellent heating, they let us in before the check-in time and kept our luggage after the check-out, very good price. the breakfast big, everything a little over-sugared,but it's ok
Large clean room, great breakfasts and so handy to everything Staff could have been more friendly and helpful - like give you a map of the town, some information about the hotel, what services and facilities they provide
was a good hotel for our one nite stay in siena. comfortable, helpful people and the location although not in the enclosure of siena it was very close to the centre, perhaps around a 20 mins walk to the wonderful piazza el campo.
Very convenient location to all sites,museums, restaurants in Siena. Nice breakfast buffet in pleasant dining room. Room was very drab, furnished with old bed, desk and nightstand, no pictures on the wall, poor lighting. Desk staff unfriendly. No elevator.
Good location and not too expensive for pricey Siena
Excellent location for central Siena - close to bus station and centre of city. Lovely breakfast room and nice to have in house dining. Staff very helpful and willingly stored luggage until we were leaving later in day. Rooms near lobby were noisy from loud conversations at reception - mainly in morning.
Very good location. Large clean room. Friendly staff. Very good breakfast in charming room. Room to n front a little noisy
Location and convenient access to bus/train transportation. The hotel is comfortable and the staff were friendly and welcoming. We will recommend the Chiusarelli to friends and family. Lack of complementary wifi access. Considering the price of the room wifi should be included. Also, recommend shower curtains.
Excellent location, helpful staff, very good food, a hotel with the old world charm yet very modern too
Very friendly staff. Good location. Free public parking 10 min. walk from the hotel. Nice building. Breakfast could be better. No shower curtains, so the whole bathroom was wet after taking a shower. No parking at the hotel as informed.
Traveling as a single woman I felt very safe there. The room was very clean, in good condition, and comfortable. The location was easy to get to by the city bus... or a taxi and you can easily walk anywhere. Breakfast was good. There was only one hotel staff member that was actually friendly but all of them were helpful. The bathroom was over-all clean but, I don't think they have washed the metal fixtures for a while. Plus, were are dirty hand marks on the ceiling from someone opening the access space.
Balcony was lovely and room. Air conditioning was very poor we ended up leaving early because we could not sleep with the heat.
the location of the hotel made it readily accessable for all tourist spots we liked everything about this hotel. It was recommended by friends in Canada who had stayed at the hotel three years ago.
The location is great, not downtown, but in easy walking distance to everything in town. Very clean, staff was very helpful.
The hotel is a twenty minute hike uphill to the center of things but the view of the backside of the Town Hall and it's walls through French doors and a Juliette balcony make it worth it. Plus, if you have a car and can get a parking spot in the hotel garage the ten Euro extra a night makes it very convenient to explore surrounding Tuscany. The only free WiFi is on the lone lobby computer, which always seems to have a line of people waiting to get on. Buy an Italian SIM card for twenty Euro and get unlimited 3G access for a month.
The location is excellent! We were able to walk to the center of Siena and felt safe when walking back to the Hotel in the dark. We overlooked the back of the Hotel and sun rising over old Siena was magnificent. The girl that registered us wasn't overly friendly and the fellow removing dishes at breakfast removed our coffees while we were up getting more food. The breakfast buffet was great and the lady making coffees was pleasant and did a good job but the busboy was inattentive.
The room was very spacious. I also liked that they had a computer in the lobby for guest use. I was having trouble with my wireless all through Italy, and it was nice to not have to go find an internet cafe. Front Desk staff is not very helpful. I work in a hotel, and I guess have a certain expectation of service. If a guest is saying they are going to walk to the Tour Office to rent a scooter, and that tour office is not walking distance, I would probably advise them. But no, it was a kind stranger on the street who did. Then I had to walk all the way to the train station to grab a taxi.
Our room view and outside area (room 5)
Good location with reasonable price, rooms were comfortable and quiet, some with nice patio / balconey. Breakfast buffet was great. Storage cupboards in the lobby for our bags after checkout. Complimentary computer in lobby for guest use was old had a tiny monitor. Only given 15 min at a time to use and only one computer.
The rooms were clean, complementary breakfast was good, and the hotel was not far from everything. The shower had no water power.
Courteous staff. Concierge particularly so. good location and price.
Close to town centre and very helpful staff
Wonderful hotel with great location in the city center of beautiful Siena small room
All the staff were efficient, helpful and friendly; not just the reception staff but everyone with whom we came into contact (including those who did not have good English). The room was comfortable; the decor very impressive. The hotel made guests feel special. Only one thing. Our room was just above the main street and the noise from the street continued loudly until the early hours of the morning. On two nights it continued until after 3am and prevented us from sleeping. Perhaps double glazing on the windows would help.
Hotel is well situated in the town. The decor is very plush. Welcoming staff. Buffet breakfast is overpriced
The Hotel Staff were exceptional. They made special arrangements to get us to our next destination. We enjoyed our stay at the Hotel and appreciate all they did for us.
Fantastically located hotel, right at the heart of Siena. The hotel is also beautiful and seems well-maintained. Few facilities: For a luxury hotel I would have expected to find at least some - like pool, gym, etc...? In light of that, found the room rate extraordinarily high - stupidly expensive breakfast not included, internet charged at an absurd rate, €45 per night for parking, no facilities and a relatively inexciting and small room definitely do not justify the rate.
Everything was perfect! From the way the old palazzo has been renovated to the non-vulgar luxury around you and from the location to the personnel. It is expensive - but it's worth it to the last cent. The reception / consierge services offered were really good. We think that could be excellent if the the people there knew a bit more about the probable city attractions.
Excellent location in the centre of the City. Very impressive building of great character. Well furnished room. Generally helpful and pleasant staff - but see below. Grubby carpet in room. Concierge gave innaccurate information about bus services and quoted eye watering price of 376 euros for 24hr car hire.
staff location room air conditioning
Interesting building with real history. Breakfast served in spectacular cloistered courtyard. Good location for access to major sights in old city.
The location was perfect. Even had near-by parking that was inexpensive. Breakfast was amazing and the view at breakfast - incredible! Loved the story behind the hotel and our room was charming and very comfortable. The staff was excellent and very helpful. No lift, just stairs.
The location-centrally located. The facility was immaculate and the staff was very helpful.
The size of room, historic nature of the hotel, and staff. Breakfast is weak.
It is in an ideal location and is full of character nothing
The historical aspect of the origins of Il Chiostro Del Carmine are wonderful and very much in keeping with being in Siena which is a town steeped in history and beautiful buildings. The staff were all very charming and helpful making our stay very special and our visit to Siena a very positive one.
Very pleasant experience to stay in an ex-monastery; has kept a lot of its authenticity. Impressive view from the superior rooms over the surroundings south of the city. Although at the edge of the old city, still very close to city centre. WIFI did not reach to the last room (with the great view) so had to sit in the hall for a connection. Room was on 2nd floor at the end of the hall and there is no elevator. Older people should take this in consideration when they book.
very nice hotel something diferent than normal hotels excellent hospitality ,location .
Excellent view from room window Rather noisy from next room probably due to a connecting door
We had a bueatiful view, the staff was great. It was a little warm. We stayed there on the 10th of May, and they don't turn on the AC until the 15th.
An enormous old cloister located right at the edge of the area pedonale. Room overlooking the local countryside. Nice staff, good rate. Bathroom door opened out -- a small point until you try to live with it -- what you get when you convert a cloister into a hotel.
The rooms are nice, large and very comfortable. The staff was great, and very accommodating and our room came with Breakfast. In the old city center, which can be a bit tricky to find. The room did come with free parking. The room was pretty hot, and had to leave the window open with the temperatures in the mid 50's. There are new parking restriction in the city, and the hotel asks that you call ahead if you are driving. We never got that message. The parking is near.
Good value for money and helpful staff
Well positioned to the city and to the tourist attractions None
nothing There was absolutely nothing positive to say about the hotel..find somewhere else to stay, even the resturant and breakfast wasnt good at all compared to the other hotels we stayed at in Europe
Location Breakfast, small room, extra money for parkingspace
Close to Sienna centre, free parking
The price is too high for the service offered and the facilities. The hotel is old, the beds are a nightmare, very soft, the spring squeaks everytime you move. The bathroom and the room in general are very small. Photos do not represent reality at all.
Friendly staff, good location, nice breakfast, large comfortable lounge, quietness. The beds were not too comfortable and the shower leaked all over the bathroom floor.
It was very pleasant and we enjoyed our stay there
Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
Lovely rooms and decor, very polite and helpful staff despite the fact that the wrong room had been reserved. The problem was resolved quickly but a careless mistake that didn't fill me with confidence about the hotel. It's location as, although it sounded ideal on paper, it was far too noisy as the road it's on is very busy, especially late at night and early morning!
The hotel room was very clean and the bed was comfortable.
location was good beds uncomfortable, street noise
I enjoyed the comfortable beds ,very clean room and the front desk female staff who was extremely helpful,professional and kind
Location, free parking, ease of directions following to stadium We were put in a top floor room, with a sloping ceiling--which was likely an attic. It was hot and stuffy, with almost no window openings. The air conditioning was of low quality. We paid a high amount and were unable to sleep the first night. We asked to be moved, and we were put in a larger room on the first floor with large windows. We should have been offered this room in the first place.
Nothing particular as a hotel, but the location is perfect to discover Siena.
Easy walking distance of the city centre and helpful staff.
An attractive and comfortable hotel. Convenient for the old town. It was difficult to park and the staff were not very helpful in this. Spaces did appear early evening. The staff could have directed us to a large car park behind the fort which was not too expensive and was close to the old town. We found it by accident and moved later.
The room had a lovely 'boutique' feel to it, with kettle for coffee/tea which was welcome. Bathroom narrow but great drench shower and lots of lovely fluffy towels. We also had a separate room attached for our teenage son. Breakfast very good continental type. Would stay there again.
1 __ceck-in is too late(14:00) compare with check-out(10:00),if you get early like 11:00 you can get in the room only around 14:00 .which is no good if you are tired for traveling.2___You can earn often noises from the reception or people walk on the stairs.
The welcome and the eagerness of the owners to make sure that my stay was very comfortable. The breakfast was generous. Too many steps.
The location is perfect, easy access to the city centre but comfortably removed from the noise and mayhem around the piazza. Great restaurant and gelato shop just up the street. Kind of upscale rustic decor. Good breakfast.
personnel and owner were really really nice and flexible
The view from our room was spectacular. Great location.
Very convenient to scala mobile, to restaurants and to central Siena. Staff were helpful when we had to catch an early train. Would have liked access to kitchen to make tea or coffee during the day.
I had a fabulous room with a view and the young man w3as as hwlpful as he could be, considering he had to do too much. The young man needs help doing some of the work. He is doing his best.
The room was clean and well-decorated. It was also close to the city center. No one was readily available to show us to our room and supply us with the key. Information on the need to phone in order to be let in was not included in the e-mail confirmation letter. The room had no towels, and the woman who finally let us in couldn't locate any. Noise from the street was also a problem.
The owners were really friendly and helpful. The room I had ( Donatello) was really nice and super clean. I would recommend this hotel for people travelling to Siena.
The place wqas conveniently located not too close yet not too far from the Center of town in a charming part of the old city on a street with good stores for groceries, coffee, pastries, fruit and vegetables, as well as a coupoe of restaurants, trattorias, etc. The atmosphere in the B&B was pleasant, welcoming, very clean. The breakfast was ample and very nice...great coffee! I would definitely return there were I to travel back to Siena. I had some difficulty getting into the B&B on my first arrival. Thereafter, all went well. I stayed for 3 nights.
The location and the size of the room lack of extra pillows and if I was to have visited in the hight of summer lack of cooling - but this was not a problem for October