Hotel Bencoolen @ Hong Kong Street

The hotel is located in the vibrant Singapore City Centre, just a few steps from Clarke Quay MRT Station. It is situated a brief stroll from Sir Stamford Raffles Statue, Clarke Quay, and Raffles Place. The location is best for sightseeing, with easy access to various attractions and public transportation.

The hotel is very clean, and the rooms are well-maintained. The rooms are comfortable, although some guests mentioned that the size is a bit small. The new wing offers spacious rooms, and the smart TVs in the rooms are a bonus for both kids and adults.

The hotel provides free Wi-Fi, a refrigerator, and a hotpot in the room. There are also outlets at the head of the bed, and the hotel offers 24-hour free coffee and tea in the lobby. Additionally, the hotel has a swimming pool and an outdoor hot tub for guests to enjoy.

While some guests found the breakfast to be basic and sparse, others mentioned that it could be improved. The hotel also offers free coffee and tea 24 hours a day. The breakfast room is small, and some guests found it underwhelming, but the hotel's location provides easy access to various dining options nearby.

The staff at the hotel are described as very helpful, professional, and accommodating. Some guests mentioned that the staff went above and beyond to make their stay comfortable. The front desk staff are particularly praised for being friendly and helpful.

The Premier room offers more space and a good-sized bathroom with a bathtub, making it a good deal for couples.

The loft suite is spacious and well-appointed, but be aware that the room's AC may not cool effectively.

The hotel's central location is ideal for exploring nearby attractions such as Boat Quay, Clarke Quay, Chinatown, and Fort Canning Park, all within walking distance.

Light sleepers should consider bringing earplugs, as there can be significant noise leakage within the hotel and from the street.

Some guests found discrepancies between the loft suite as shown in photos and the actual room, so it's advisable to clarify expectations before booking.

The hotel is surrounded by chic restaurants, and Chinatown is just a stone's throw away, offering a variety of dining choices.

Some guests found the standard rooms to be small, so if space is a priority, consider opting for a Premier Room or Loft Suite.

While the hotel offers a hot breakfast, some guests found the choices underwhelming, especially for Western preferences.

Free coffee is available in the lobby throughout the day, providing a convenient perk for guests.

The hotel provides free coffee in the lobby, and filtered hot and cold water, which can be useful for guests.