Good to know
|Distance to city center||1.2 mi|
|"Staff were excellent Good location."||(in 180 reviews)|
|"Staff very friendly and helpful."||(in 163 reviews)|
|"Room clean and well equipped."||(in 134 reviews)|
Time of year
Show reviews that mention
|area too small||in 71 reviews|
|breakfast area||in 282 reviews|
|clarke quay||in 177 reviews|
|close to clarke||in 60 reviews|
|coffee and biscuits||in 48 reviews|
|fried eggs||in 8 reviews|
|good breakfast||in 221 reviews|
|great location||in 269 reviews|
|hotel breakfast||in 187 reviews|
|jacuzzi pool||in 39 reviews|
|little cramped||in 14 reviews|
|room a little||in 166 reviews|
|room was clean||in 208 reviews|
|staff were friendly||in 220 reviews|
|walking distance||in 47 reviews|
Hotel Bencoolen exceeded expectations! The room was clean and comfortable, as was the bed. Even arriving after midnight we were personally greeted and given help with wifi and room location. The breakfast every morning was prompt, hot, and delicious, especially the dumplings. Hotel Bencoolen provided a washer/dryer and the washing powder as well which is a terrific bonus for any traveler. Plus the location couldn't have been better. If ever I return to Singapore I will stay at Hotel Bencoolen!
The coffee was Nescafe instant which is not my favorite but was a minor disappointment.
Location is great.
The hotel did zero communication effort when we tried to ask the possibility of parcel receiving(we didn't send anything there in the end). Our messages got no response here in booking.com or by email. The shower room door and its shower are in very bad design, easily flooding the floor outside of the shower room. Also the breakfast room is awful. Very stupid arrangement with huge inconvenient sofa style of chairs wastes lots of spaces.
I called Hong Kong several times to change the booking. Constantly being told to call back after 2pm which I did. When we checked in I asked if we could cancel/change the night I had been phoning about. They said No, but would have if we gave them more notice. The reception was very rude, got very angry and shouted at me. I thought also we paid for the room when I booked to be told I had been charged again as they hadn’t taken the funds. I was very embarrassed and made to feel such a fool. We didn’t complain and we didn’t stay the second night we had paid for. Our treatment in the hotel was terrible.
Customer service. Receptionist.
Fantastic location and very helpful staff. Can recommend this for convenience to most of the attractions in Singapore.
Rooms are small especially the loft room which we were told could fit 3 adults.
Excellent location between main Chinatown, Boat Quay and Clarke Quay.
Rooms a little on small side but really didn’t affect the stay at the hotel.
With a stay at Hotel Bencoolen@Hong Kong Street, you'll be centrally located in Singapore, steps from Singapore River and 5 minutes by foot from Boat Quay. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
based on 1,846 reviews
Things to Know
- Comfortable beds
- Clean rooms
- Wonderful sightseeing
Policies vary by room type and provider.
Reviews about Hotel Bencoolen@Hong Kong Street
Most Popular Landmarks
- Sir Stamford Raffles Statue 369 yd
- Clarke Quay 0.3 mi
- Sri Mariamman Temple 0.4 mi
- Chinatown 0.4 mi
- Buddha Tooth Relic Temple and Museum 0.5 mi
- Fort Canning Park 0.5 mi
|Singapore Changi||10.9 mi|
|Batam Hang Nadim||21.9 mi|