Slenaken Hotels

swimming pool over priced for the quality of the room

Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night

convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.

The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.

the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one

The araff were nice Very old,need to make renovating in the breakfast and dining room

The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.

Very effective heating ! Friendly and helpful staff Bed linen was clean, but a little discoloured

The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.

Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.

First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)

Management and staff very helpful with particular praise towards bar staff for their good humour and making a party atnosphere

Information on train service, local site seeing / walk tour map, etc. Should allow guest to use atleast two hours after check-in time, if required.

Convenient in terms of transport and the counter service is good. The bartender is entertaining. Poor facilities such as no curtain in the bathroom - the floor is wet after bath; no internet connection, no water boiler in the room; I would rather to pay more to have these basic facilities.

Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.

The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.

Nice view

There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.

Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently

Coffee making facilities in the room would have been nice.

the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar

The food was good. The rooms were old and worn and located right next to a church whose bells rang throughout the night. In addition there was a very large water heater in the room that made a terrible noise. We requested an extra bed as per the website, but all they brought was a very thin mattress for the floor which they charged for. Not good value for money.