Would you like to save as your currency permanently or for this visit only?
Very good location in the center of Shinjuku, about 10 minutes away from the train station and taxi service outside. Had an ATM and 7-11 attached to it. All the amenities a person could need, toothbrush, hair brush l, razor shaving cream, free bath salts for everyday I stayed. Shampoo conditioner and body wash smelled great. Shower and bath were awesome! 1rst floor breakfast was the way to go, 8th floor cafe was nice but had less variety than the other. Staff knew English, and the concierge service was great for booking and easy airport limousine back to HND airport. Very close to robot resturant and bars that are open 24 hours. Nothing!!
Close to Disney Charged for everything,staff tried to help but language was a barrier.
Right in front of the monorail exit. Extremely convenient spot. The dinner buffet has a great variety of dishes and all are delicious! Great built-in Disney store and highly suggest shopping there first before heading off to Disney parks to avoid the crowd. Staff communicated well in English. Was accidentally booked in smoking section, but it at least the scent wasn't too heavy. The building itself is pretty big, so prepare to walk a bit in their lobby and/or to your room.
me and my enjoyed our stay in the hotel, its clean, people are very accomodating,. I recommended this hotel to anyone
My new wife and I stayed here on our honeymoon. Originally we had planned half our stay at another location, but after only a couple days here, we cancelled that one (paying the fee) and booked the rest of our time in Japan at this hotel. The service was absolutely perfect. They always did more than expected when asked for something. We absolutely would choose this hotel again if we were in the area. My wife thought the bed was too hard, but I loved it.
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international Cannot think of a thing we didn't like
free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops
Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.
Location The room and the hotel are not so modern
The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date. The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
Comfortable and convenient. Everything is fine.
Small but cozy room. Perfect location.
Good location in Shinjuku within walking distance of major shops, restaurants and public transportation. Hotel looks new and has nice lobby, breakfast area, and rooftop lounge. Bed was very comfy. Room is tiny but not a complete surprise in Tokyo. However, there were several small things that could have been done to make the space more useful such as more clothes hangers, a shelf over clothing rod, and towel hooks in the bath to name a few.
Price was slightly below the competition, but in retrospect, I would've gladly paid more for a much better stay. Close to 7-11 and some fun areas in Shinjuky. I've traveled to Tokyo for 3 straight years. This hotel is the worst by far. Even though it's advertised as a 4-star hotel, it is NOT a 4-star hotel. Here's what I think: Very small room, even for Tokyo standard. There were a few groups of rowdy tourists, and I can tell that the concierge was exhausted by them, and was not very friendly when she was helping me out. Even though it's in Shinjuku, location is not that good. It's right next to a bunch of love hotels and far from the main Shinjuku station. Overall, a big disappointment for me.
The bayside view was the hoghlight of the room I cannot list a thing that I didn't like
High quality of service, wonderful bay view, rich variety of dining, excellent room service, staff professionalism
The attention to detail made the stay so much better.
huge 'n not cosy
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
the huge comfortable bedrooms, and the excellent staff.
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
Inside the airport made it very convenient. Room was good size and clean
Clean and modern Bed and pillows were quite hard.
Convenient, clean, comfortable and friendly staff.
proximity to airport no gym
It's in the Airport and the subways. No instructions on how to use the AC and Heater.
great location, excellent service/staff, very comfortable room
Great location, easily accessible, excellent rooms with a gorgeous viiew
Excellent, spacious & clean room, friendly and welcoming staff, excellent rates. No, I was completely happy with everything about my stay.
the location, staff efficiency,room ,view, bathroom everything was perfect,great value for money
The welcoming and check-in at the hotel was perfect and very professional. It was also very convenient to get there from Narita airport with the bus limousine. Best location ever in Tokyo!
staff was very nice and helpful. the room was clean. not the best or most modern but it's the basics. nice renovated bathrooms. high floors. AIRPORT SHUTTLE IS AMAZING! the bedside tables are a bit ghetto. otherwise everything was good.
Restroom facility Rome Style
+Best Service (English friendly) +Best Location (5 minute walk to Shibuya Station) +Best Views +Extremely Clean & Comfortable +Luxurious +Worth the Cost of Stay
The view was breathtaking. Not really.
The location was excellent Limited choice of resturants and they close early
We loved the spacious room and the fantastic view of the city!
The deluxe city view room was phenomenal for a country boy like me. Room cleaning and bed making was excellent, left my extra spending money in the room and never missed a penny. Everyone was so very polite in the hotel, the view from the bar on the top floor is also not to be missed. Prices for drinks, etc. are as to be expected for this hotel, but don't miss breakfast! As American as you could want, and make sure you ask the guy with the chef hat on to make your eggs. Omelet, over easy, whatever, they will be done to perfection and delivered to your table. I loved my stay at this hotel, it was hard to come back to reality in the US. No free wifi
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
located near the train station, nice staff missing WLAN
The hotel was very homey and clean. I felt immediately comfortable here. It is a little off the beaten path, but there are very good tiny restaurants around here and not many foreigners. The staff has good English. The internet is not wireless, but you get a cord at the front desk and can keep it as long as you want. I would definitely stay here the next time I go to Japan.
The Hotel was clean, and it was nice to have a internet connection on the room The location of the Hotel is near a Metro station, but way to far from the center ring of Tokyo
Sehr gutes Hotel um die Stadt zu erkunden. 1. Übernachtung 2 Personen mit Frühstück für 50 Fr. Beste Preis-Leistung die ich in Japan gesehen habe. Das Frühstück war für mich ausreichen (Japan Main Breakfast). Es hat für die Westlichen Gäste Brötchen, O-Saft und Kaffe was für die meisten mehr als genug ist. Das Personal war sehr freundlich und hilfsbereit. Ich würde dieses Hotel jedem Empfehlen der Kostenbewusst reisst aber trotzdem nicht in einem Massenlager schlafen will. Ich wollte am ende meiner Reise wieder in diesem Hotel übernachten aber es war total ausgebucht :-( Hotel etwas ausserhalb von Tokyo. Um mit dem Zug zum Hotel zu kommen muss auf eine Private Linie umgestiegen werden, dass heisst das hier der Rail Pass oder U-Bahn Tageskarte nicht gilt. Aber für 1,60 Fr. pro Fahrt ist dies auch nicht so tragisch.
It is clean and the staff are warm-harted.
This place is a 380 yen ride from Ueno on the Hibia Line. But, you save 3000 yen+ a night over a similar hotel in Ueno. The best value I have found in Tokyo in 4 years. I search every time and this includes roykan. Nice folks. Very professional.
The ANA Intercontinental is situation on Roppongi Dori, very close to the Roppongi district's busy night life. It has a metro line within a 10 minute walking distance as well connect to both Narita and Haneda airports. The concierge service was great, helped us out with tours to Mt. Fuji as well as to a small town in Tama City where we wanted to visit our old neighbors from Thailand. She went out of her way to call the friend and coordinate pick-up from the train station.
Very lttle, plastic hotel without character, expensive way of hiding from japanese culture.. See above!
near tokyo center. takes 60 min. to Narita. hotel staff is quick in attending to my needs.
The Intercontinental is a major chain and had a nice entrance and the rooms were clean. The rooms were decent size -- in fact, as I understand "spacious" -- for Tokyo. 1. The Internet was intermittent and not very good. 2. The cost for the Internet was one of the priciest anywhere -- they charge 1620 yen (about US$16) per device. So, a phone and a laptop, my wife's phone and an iPad is 4 devices or $64/night. Needless to say, we did not activate internet for each device. Compare this to the Hyatt Regency Tokyo at $3/night per room (multiple devices), or free at the Kobe Sheraton, and free at the Kyoto Westin. 3. The plumbing was old, did not drain properly, had to run the cold water for a long time to get cold (rather than hot) water, and the non-Toto toilet seat was far inferior to the Toto Washlet seats in other hotels. 4. I have Acid Reflux and need to sleep with a raised head. I requested foam pillows at reservation time and again by email about 2 days before arrival. I was told they were booked and no foam pillows were available. So, don't count on any "accommodations". 5. The concierge was very helpful, BUT the lines to see the concierge were unreasonable (1/2 hour or more). Ultimately, we could only see the concierge about one-half of the times we tried.
hidden charges,such as table cover charges in bar on top of service charge and taxes!
Excellent executive lounge, great location close to many restaurants and the Tokyo Metro is a 2 min walk away.
Right on the subway line. great restaurants and bar. great spa beds are very firm
The design of the room was elegant and modern, and it was very comfortable to stay in.
Comfortable beds Restaurants in the hotel Close to the train station Small room Hotel smells like smoke
excellent world class hotel, friendly and efficient staff, located next to subway access and within 1km of major entertainment precinct.
very convenient location; easy tour pick-up and airport bus; friendly staff crowded hotel, small room, facility a bit aging
Breakfast buffet, a seating area in our room, and a bed off the ground. We had been on great tour staying Japanese ryokans which were a treat but good to getting back to western comforts. Don't have any complaints
Access to everything No laundry facilities nearby
For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
Great Hotel and great localization. The room was perfect.
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
Location is very good and room is very clean as well.
Location, Limousine Bus access, Close to train station, affordable Wi-Fi is good, not great, but free
Very convenient location. Good Cleanliness and provode good quality shower gel and shampoo. Unfriendly male front desk staff (no smiling face). We came with 2 families and 5 small kids, they were making some noise and chasing around at the lobby while we were checking in, one male staff warned us this was not appropriate. Yes, I respect the reminder but expect a more friendly approach. And I believe if the hotel allows to have children to stay in, they should anticipate how children behave. It was our first day arrival, with such unfriendly approached, it really spoilt our mood.
My boyfriend and I stayed there for nine nights and were able to explore easily. Locations such as Akihabara, Harajuku, Meiji Shrine, Shibuya, and a lot more are a short train ride away and with the train station so close it was easy to get around. Lots of shops, restaurants, and arcades within walking distance of the hotel.
The location of the hotel is excellence. The room is clean and relatively larger than other hotel in similar price range. No fittness center
Friendly staff speaks English and location is very close to Train station. Love staying here when I travel to Tokyo. The pillows were very uncomfortable.
The staff at this hotel are very friendly and helpful. The location is very convenient to many sites and transportation stations. I would recommend this hotel to a friend. Rooms are a bit small but average by Japanese standards.
The location not far from Ginza and the metro station Shimbashi/Ginza is useful. There isn't a gym. And the Internet isn't a wifi but cable. I carry an iPhone which is useless without a wifi. Breakfast selection should be changed daily.
The views from our room were good, it was nice and clean. I thought for a hotel of this standard the staff would be able to understand English a bit more, not very well situated for shopping more of a business hotel. No english Tea,
Staff were extremely helpful and courteous. None.
The design is lovely and the location can't be beat. The hotel is high up and it is great to look down on Tokyo. The pillows were uncomfortable which took away a little bit of ease of sleep.
The view from the room was beautiful, I loved the bathroom window which could be made seeing through, so you could enjoy the view from the shower. No complaint, very satisfied.
Great location very close to main shopping area in Ginza. Room on the small side.