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The desk clerk and bistro attendant were very friendly and accommodating. They were smiling and seemed genuinely happy to be there.
Very nice room, Staff was not extremely friendly or helpful, the whole reason I booked this hotel was for the indoor pool and it was closed for reno. They did provide an alternative but I was alone with my 5 & 3 year old kids. The alternative was not easy to get to.
See above No free breakfast
Air conditioning went out . Night shift didn't pass info to day shift. We followed up next day .day shift did know there was a problem once aware of problem it was fixed.
I loved the location and room itself bathroom was great and very clean There is not a free breakfast and even if you wanted to pay for it the service was lousy there was hardly anybody there to take any orders and when they did it seem like you were inconveniencing them . The pool is way too small for children it's more like a waiting pool for overweight adults. If I were not traveling with children this would be my first choice but since I had children with me it Fell a little short
The food wasn't free and the service was very slow. My Starbucks lemon pound cake slice was dry - not fresh - but paid Starbucks price.
why don't these hotels use the TV Guide on the remotes?
Comfortable and clean. Great front desk staff!
The hot tub and the pool. It open early and close (600-1100) and the breakfast The beds were a little stiff but ok to sleep on the towels are so small
Nice and clean
Nice hotel. Walking distance to lots of downtown attractions, dining and entertainment.
Had to have my key cards reprogrammed four times in three days. This has been happening every time I stay at this hotel. I keep my cards in their sleeve and from any electronics but they still fail. This is getting very annoying especially when I leave my room to go to the workout facility.
I like the location. The pool.
The Battle House Renaissance Mobile Hotel and Spa was an unexpected special treat for a one-night stay between destinations on the way to a business conference with my husband. This beautiful restoration/renovation deserves particular attention and is a real bargain when compared to similar accomodations. There were two lovely wedding receptions in progress when we arrived at a late hour, with guests spilling out into the lobby and around the entrance. It was obvious why this would be a popular choice for such celebrations - and our guest room felt like a honeymoon getaway, too! The parking was easy, the staff was gracious and in-room breakfast was delicious. A very special treat - we wish we could have stayed longer and will most definitely return if we get the chance!
I booked this hotel for my husband and I, for a two night romantic escape-from-the-kids weekend. I have to say, it was a bit of a let-down. The hotel itself is beautiful. What I did not appreciate: 1) our room was connected (ie, door between ours and another room) and 2) Valet parking only. We did hear a fair amount of noise from our neighbouring room, including kids squealing. The room itself was nice. Not as luxurious as the Monteleone in New Orleans (my all-time favourite 'cushy' hotel) but tastefully done. The beds were very comfortable. We ended up cancelling the second night.
Battle House has the air of an historic property, and after the recent rennovations and additions, the overall experience has only gotten better. Highly recommend.
The Battlehouse is not only a beautiful and historic site; it is a wonderful place for a romantic get-away. The rooms are luxurious, spacious, and quiet. The staff is very accommodating. Night life in downtown Mobile is quite lively. The hotel has 2 bars/restaurants of its own. It now has a spa which we did not have time to visit this trip. We will definitely be back.
Hotel was great, room was great but valet parking needs some work. We waited for almost 10 minutes for in a line of about 8-10 cars for someone to come check our car in. The next morning we got up and went out, car was waiting when we got down but when we came back to the hotel and checked the car back in we told them we would be leaving back out in a few hours. When we came back down almost 2 hours later our car was still sitting in the same location, directly in front of the doors, and was still running.
The BattleHouse Hotel is excellent for spending time with that special one on a special occasion. I spent my 25th birthday weekend at the BattleHouse. The staff was very friendly and helpful. There was security at the front entrance no matter what time of the day it was. Each afternoon they would provide you with the weather forecast for the following day. Each morning the newspaper was waiting when I opened the door. The bed and pillows were the most comfortable that I've ever slept on. I would highly recommend this hotel.
I lived in Mobile at one time and I wasn't a huge fan of the city. But Mobile has really worked to renew its downtown and I think the Battle House is a jewel. Beautifully redone and expanded, rich with history, great views of the port/bay, easy access off the freeway. Spa and fitness center are top notch. Spent a week here on business and would stay here again in a heartbeat.
My husband and I stayed July 4th weekend and had a wonderful experience. The staff were very friendly and helpful. The hotel is absolutly beautiful. The rooms are big, spacious and fabulous. The bathrooms were BIG. The atmospere very regal and refined. If you want an escape from the ordinary this is it. Have Fun!
The hotel is nice & clean. The front desk check-in staff were fast and friendly. Room was clean and nicely furnished. Luggage carts are @ a premium. For ease and speed of check-out we had to carry all of our stuff by hand. Bellhops were a pain to deal with. Only other issues, the walls are thin and the room doors have no hydraulic assist, so they slam extremely loud and it sounds like the rude neighbors that insist on talking in the hall are sitting on the bed next to you.
Overall not a bad hotel. Rooms need some TLC and updating but was clean, water was hot w decent towels Took returning to the front desk twice upon check in for room keys to work and again later the next day they didn't work. Finally said just give me new keys.
The first room smelled the second room wasn't too much better. The linen for the sleeper sofa wasnt clean. The throw at the end of bed was dirty. The dresser had some sticky subtance on the top. Roach crawling on shower wall. Hotel just nasty and smelled like mildew/mold!!! I want a refund!!!
The staff was very friendly and helpful. The rooms were clean The only thing I missed was that the hotel shuttle does not operate on sundays to the airport.
Nice staff, great breakfast, quiet, very comfy beds! Outside is a mess! Needs a good power wash!
The bed was SUPER comfy, nice clean room in great condition
Decent clean place to stay for a night. Bed was very comfortable. Air stopped working in my room and they immediately got me another room. Certain things in the room, door handles, molding around the bathroom counter, light fixtures are starting to fall apart and needs attention to keep this a decent hotel. Other than that, no complaints at all.
I LOVED how sophisticated everything looked. From the bathroom to the bedroom. The vaulted ceilings added to the luxury. All of this for an amazing price of 89 / night! Nothing! It was one of the best experiences I've had up to date. Compared to la quita, I can't believe I paid an extra 10 dollars to get luxury in my room at windgate
Location was easy to get to from I-10 Walls were thin. It sounded like an elephant above us just from the person walking around in their room. Also, you could hear the people talking in the room next to us very clearly.
The staff was very friendly, and professional. I didn't particularly care for the small pillows on a king size bed, but that was the only thing we could think of kind of a negative. Still, it did not take away from our stay, at all. This is a very well-run hotel. We'll definitely be back!
-Proximity to highway. -Very close to great shopping. -The staff was great!...very courteous! -Housekeeping was very, very pleasant, and professional. -I'd definitely go back. The pillows are awful!...please get rid of those tiny bed pillows, and replace them with the full-sized variety. Get cable, or a better satellite set-up.
I loved the staff and the whole look of the hotel. It's in the middle of a gorgeous remodel. It's very old and some things really showed it. While a lot of it was old and classy, some was just old. They are remodeling the whole hotel though into a gorgeous new look. What they have done so far is great.
It was one of the most beautiful and comfortable hotels. It was a little expensive but I'd pay for it over and over again. Staff were nice and helpful. I love everything about this place and I'd recommend to anyone. It has a romantic feel so I'd recommend it for adults
The old building Bathroom need to be updated
this hotel was amazing, the hotel itself was 75 years old and had historic qualities about it with a new re-modeled interior. the staff was so nice and extremely helpful during our stay again, hands down def the only hotel I will stay at when I come back to mobile.
Friendly and courteous staff, comfortable room, cold A/C. Good value for $. Room had fridge. I had front street room, it was pretty noisy; pay to park. Noisy A/C.
The Staff was always pleasant, and eager to help.
Location, comfort and ambience, staff was friendly and fun, love the rooftop garden and beehives! We will be back! That we couldn't stay longer!
Wonderful historic hotel in downtown Mobile. Very affordable. Have stayed at lesser hotels and paid double the rate. A five star luxury at Econo Lodge pricing.
extras included no
Location, great full breakfast, free parking. This hotel best for short stays. Room cleaning mostly took place after lunch. After a morning of activities I did not appreciate returning to a room that housekeeping had not touched.
Great location. Near the campus where my daughter graduated from college. Great and friendly staff. Very helpful and kind. Will stay here again, this is my second time to stay here. Nothing, will probably get a larger room next time. :-}
The meals. they helped me save money. The staff was really nice too! The bathrooms were very small.
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The staff was so friendly and helpful and definitely a great breakfast Nothing
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Free beverages, fantastic and free breakfast, free drinks and social hour in the evening, very very clean, quiet, well maintained room, and a very friendly and helpful staff no
I love the friendliest of the staff, the hot tub and the pool. yes, at check out the elevators went out and we were on the 3rd floor however the staff did offer to help us take them down, but I declined.
Staff was courteous, friendly and very helpful.
I loved the breakfast, they were very friendly, it was clean and the price was great! Highly recommended Nothing I didn't like about the place!
Clean comfortable room right across the street from the hospital. We were there to greet new grandbaby. Will stay there again when visiting our children in Fairhope. Price was right. hotel is a little older, but clean.
Location and king size beds for price.
This hotel was great for our needs. Close to family and close to the sites we wanted to see. Very comfortable and a great value. Thank you very much for your hospitality.
We were very pleased ! Bed comfortable and room was very clean. Only complaint was a loose toilet seat that they fixed. Otherwise we would definitely go back. Best deal for the money and close to lots or restaurants.
I really have no real complaints, this place was just what we needed. I enjoyed our stay.
Rooms Clean and comfortable Close to amenities Seems like owners are trying hard to make it a good place to stay. Temporary workers were staying there and hanging out. Kinda loud. WIFI was out and nothing was resolved.
This place is overall good value for money. The staff were efficient and friendly. The bed was not comfortable, which is a big drawback. Overall, as other reviewers have mentioned, this place is a little less nice than other La Quintas.
Got what I paid for.
All the staff were friendly and helpful. Pet friendly. Room smell. Bed was soft.
Reasonable price, clean and friendly staff I have stayed in other La Quintas, the interior was slightly inferior than others
They allowed pets The lady charged me too much for my dog and told me about the fee only after I was checked in. There was a mirder next door. The cleaning people shouted daily and woke me up. Don't visit here. Plus the rate was nearly gouging me during a local event. Bad hotel. Bad management. Don't go here.
Easy to find Great staff Comfortable Clean enough Quiet Good area The pool wasn't open There was no mat in the tub so it was way to slip while showering
Clean, good price Nothing really.
Breakfast, staff This motel is ghetto. It houses lots of workers and starting at 6am they are talking and yelling and stomping around in their work boots. We also heard a couple fighting so loudly I almost called the police. In the evening there were guys just hanging out in the hallways and at night our room fill with pot smoke from our neighbors...
Nothing Filthy hotel, breakfast was terrible. AC was broken. Toilet ran all night. Was told no one was there to fix thses things
Just needed a place to stay the night before getting on a cruise. Room was clean, breakfast was okay but if you're an eggs/bacon kinda person there's a Waffle House next door. For what I needed it for you couldn't beat the price.
This is the second time we stayed at this particular hotel. Although the atmosphere and scenery is excellent, service was lacking. We had major problems at check in, since our stay was a gift from relatives. The staff at the front desk did not seem to want to take the extra time to help us or actually look into our situation and charged the wrong card after we asked them three times to double check which card was billed. Also, the amount that was taken out of my account for drinks at Bucky's Lounge was higher than the amount that I signed for. I know that these things seem small for such a beautiful, luxury hotel, but I feel that luxury means that these situations should not occur, or be handled better when they do occur.
I live less than 15 minutes from The Grand Hotel; but when I visit, it feels like I am thousands of miles away! Yes, the prices are high. However, this is either a four or five star resort; and I always find it shocking that people seem shocked that the prices are as they are. This is to be expected! Otherwise, the ''beautiful grounds and landscaping'' which so many people love wouldn't be maintainable, the staff shortened, room service slower, amenities fewer, comfort lessened, etc. I am by no means wealthy at all. In fact, I am a single Mom with three kids who depend solely on me for income and support. This is, in fact, why I do visit this resort! I can drive a few minutes, check in with few bags, stay a SHORT TIME so that I do not blow my budget, and leave feeling refreshed and unstressed by long travel experiences. Even though the cost is high, one may take advantage of our year round pleasant weather and visit during off season, use various discounts such as ''AAA'' or other organizations. Marriott points help a lot, also. One might enjoy staying about two or three nights with a discount, especially if a local to the area or within close distance of the resort, and still come out less expensively than staying at a ''cheaper'' place if you know how to be creative without acting ridiculous and ruining your vacation by trying to save a few pennies here and there. Be pampered and stop whining! I have stayed in this hotel at least 30 times; and love it every time. I budget out $***; and eat room service once a day late morning, then dine out in the evening; which does save money. Try it!
We have been to the Grand many times and always loved it. This time was my first to have some negative experiences. First was the coffee shop, overcharged for my ''cappucino'' which was really a latte and awful at that, undrinkable. Taken off my room bill but the waitress was unpleasant. Next was the restaurant, service slow, food not up to par, very expensive for the quality. Loved the swimming pool but I will think twice before going back. Need to upgrade the food services for this price tag.
On the positive side, the campus of this resort is beautiful. A lot is invested in landscaping. Also, the beds were the most comfortable I have ever slept in at a hotel. The food is good, almost great. The staff is generally polite and helpful.\n\nThere is a lot of negative however. First, food and amenities are very over-priced. I don't mind paying more for those things if they exceptional, but these were not. In addition, my dining exerpience was often impeded by the server pestering me for a method of payment either before or during the meal. I was told it was hotel policy. It is a bad one and I felt insulted every time it happened.\n\nWhile I did not personally experience this, about half of the people that attended the same conference I did went at least two days without hot water for bathing. The hotel did offer restitution (Marriott points, a free breakfast or half of the room charge for one night).\n\nThe campus is sprawling and getting anywhere entails a bit of a walk. However this worked out for me since the highly touted fitness center was closed for remodelling the whole time of my stay.\n\nOverall, my stay was both good and bad, and there was enough bad for me to not recommend experience.
I reserved a room with a view of the bay. When we arrived I was told the only room they had available for us was great because it had a view of the marina. When we got to the room (which was nice) all it had was an expansive view of the parking lot and the building on the other side. If I stretched I could look around a large tree and catch a glimpse of a couple of masts. A balcony overlooking the water is important to us. I would not have made the reservation had I known we weren't getting what we paid for. A little honesty and an apology would have been appreciated. I don't know if I can recommend The Grand because the trip was spoiled by the way we were treated. We recently stayed at a hotel in San Diego that made us feel as if we they were so very pleased to have us as their guests. It doesn't take much.
I spent 4 nights in the main building at this resort. Hot water for the shower was limited and roaches were present in the room. Disgusting when they share the bed with you. The service and food was excellent. The staff was very friendly. The room was dated, but clean. The grounds were well kept and the scenic view of Mobile Bay is nice.
Dining was off the top! The room had the most gorgeous panoramic view overlooking Mobile Bay. Flowers were in bloom with the grandest of old oak trees. The music in the lounge was entertaining, and I have never had a better time!! The service was beyond reproach.
Every one was so nice and willing to acomodate your every need. Price includes free hobie cat, bikes, and kyate. Pool with waterslide great foe kids. You could stay here and not have to leave for anything. Beds were great. Rooms were clean. Some of the help was younger and they were a little less interested in your needs.
Thanksgiving 2007 was may first stay at this resort. The landscape was beautiful. Majority of the staff was helpful and polite, but I did have an issue with a waiter at Buckey's not wanting to serve our table. The female waiter/bartender completely ignored us, pertending to clean the bar and surrounding tables, when the male waiter/bartender came back to the bar, some minutes later, she told him to wait our table. The food at the Lakewood House was wonderful, the best food we had at the hotel. The other dining prices was too expensive for quality and okay taste of the food (i.e. $39.00 for breakfast buffet). The spa was wonderful. The beds were extremely comfortable. The resort supplied many activities. Overall my experience was a good one. I would be happy to return again, but the majority of my meals will be outside the resort.
We returned from the Grand feeling relaxed,refreshed and eager to go again. The staff (wait staff included) seemed to go out of their way to be helpful and friendly. Nothing we asked for seemed too much or a bother. We loved the beds, the spa, the pool,and the wonderful weather. Hope to return real soon.
Staff was extremely nice and helpful. The Inn had off-street parking for a low fee. Restaurants were within easy walking distance. Our room was lovely. Not much of a view but we didn't come to Mobile to look out of a window! Our next door neighbors were very loud way past midnight. People walking up and down the hallways need to be reminded to talk softly. Some visitors are trying to sleep between midnight and 7am. This problem is not unique to Hampton Inn.
Very convient for for downtown. Well maintained, clean and crisp! Awesome staff and nice breakfast!
Charming clean and friendly would defiantly good back Nothing it was great
The breakfast was good and beds were pretty comfortable. The water temperature in the showers was unpredictable. They moved us to another room. I wouldn't let my daughter shower because it scalded me due to huge temperature swings. I also had to clean the floating debris out of the pool before swimming due to it being overfilled, which makes the skimmer not work properly.
Very nice comfortable historic with modern amenities, very romantic in historic downtown Mobile the staff was amazing and full of information and history I will definitely visit again.. Best value for my money ever.
Staff was always friendly and helpful. Loved how quiet it was and how we could walk wherever we wanted to go in the historic downtown area. Enjoyed the courtyard for breakfast and just to relax in. Lots of charm and character. We didn't enjoy how high the beds were but once we got up there, they were comfortable. Just wish they provided a step or two to get up on the bed or lower the beds some.
The housekeeping and maintenance staff was friendly and helpful. I was there on a Saturday a week before Mardi Gras. I'm sure that is the busiest time of year for them but when we found our shower didn't drain properly, the maintenance man came right away and fixed it. We did not have to wait. The room was much cleaner than when we stayed at this hotel 2 years ago. Pillows and blankets were comfortable. Convenient location. One out of two washers and dryers was broken.
Inside of room had been renovated. People were yelling all evening. By 10 they were yelling profanities and about the sex acts they would perform on eachother. I called the front office 5 times and emailed before somebody picked up. She was annoyed I was so upset. She came to my floor - where she could have seen people were congregated from the office and told them somebody had complained. (Not that they were being ridiculous. Horrible.
This was our only alternative as Hurricane Matthew forced people west and all hotels filled up over night. Having read the reviews we were prepared for anything but were pleasantly surprised. Friendly staff, clean room, good bed and linen and bathroom. The "wooden" flooring was a welcome change from nasty hotel carpet. We clearly ended up in one of the renovated rooms so make sure to ask for one. The A/C was tired and couldn't be manually set so we had to pull the plug overnight not to freeze to death. The breakfast was a synthetic horror show.
The bed was ok The plumbing was bad, the floors was very gritty, the bathroom was scary, filthy. Update is need in bathroom. Housekeeper knows how to rush you out at 10:00 am, when check out is at 11:00
Close to where I needed to be I'm Mobile. Dead ants in the bed. Live ants in the bathroom. Dirty comforters Dirty toilet Hair on bathroom floor Extremely loud late night customers Room smelled like mold and carpet fresh.
Convience to the interstate and proxemity to downtown Overall cleanliness, need to worl harder on overall appearence of rooms (are renovatting at this time)
location was great noisy, beds were saggy/lumpy, room was dirty, the parking lot was loud and didn't seem particularly safe
Price: It was inexpensive. $65ish per night. Cleanliness: it was okay. If there was an okay column I'd put this there. The sink in the bath was clearly pretty new, and It looked like they'd done some other bathroom work recently. But, the shower curtain was a bit mildewed. The floor of the bathroom looked a bit dirty, but I couldn't tell if that was just a poorly done caulk job or if it was just dirty. Staff: They only had one person there. So, no cleaning crew on staff to handle unexpected items. Having said that, the lady that helped me in the morning was GREAT! really personable and smart. The night staff was just okay. Security: the property itself is in an okay neighborhood, but it feels close to sketchy stuff. the layout is more of a motel style as opposed to a hotel with an interior lobby and interior hall ways. In other words, anyone random can come knock on the door without having to pass the front desk at all. Comfort: The bedding felt fine, but my first room had a broken A/C and the second room had an A/C that was in Celsius or something other than fahrenheit.
Breakfast was very nice and filling. Shower was very relaxing. Great overall stay Construction on building nearby was a nuisance. There were clothes in the dresser from the last visitor.
I came home then next day and noticed bite marks all over my legs.