|Distance to city center||0.3 mi|
|Distance to airport||2.0 mi|
It was comfortable
Ac wouldn’t work and staff was not helpful and maids didn’t clean
Comfort depends on the room
We stayed twice over the course of a week. One night was in the east tower in a room overlooking the interstate. It was very noisy, even 21 floors up. I did not sleep. Some of the upkeep on the property seems to be falling behind since the Ascuaga family sold it.
The second night we got a room in the west tower on the back side of the hotel away from the interstate. It was a remodeled room, quiet and comfortable; noticeably more so than the older rooms in the east tower. We paid the same price both nights. Whatever price you pay, request a room on the back side. The pool area is nice and large, too. It was well used, but didn't feel crowded. The casino is like most other large casinos in Reno. You'll find whatever you're looking for there.
Everything is old smells like smoke
poor experience with staff
one of my employees was accosted by a security staff for being on his phone. he came in the back door, sat on a bench to finish a phone call before going through the building to starbucks and up to his room. a security guard accused him of loitering, took his ID and told him if he wasn't playing, he couldn't stay. I asked to talk to a manager, then a security supervisor with limited interest in the way a guest of their hotel was treated. we moved our rooms to a nearby, competing facility.
Why not use fabric softener for scratchy towels. Put soft material in ledge below curtains to absorb freeway sound. Pricing deceptive. Only two staff to check in lines of people. Change door locks cos so you can do auto checking online with cell phones.
Well it was very nice and everything, but from our room we had a view of the parking garage, which wasn’t the issue , the issue was all night as cars passed and went over the bridge joint it was loud , and even worse when semis passed by , we even have relax melodies music playing pretty loud on our tablet to dround out the noise but here I lay in this bed, it’s 4 am not able to sleep , my kids have woken up a dozen times which is very rare , had I know this BEFORE I paid the non refundable payment of 62.84 plus another 20$ At checkin totaling to 82.84 I would have found somewhere that was quieter , we came to stay the night here to enjoy a peaceful night ,because at our home in portola ca , about 30 mins away , due to the freezing weather it caused our water pipes to freeze so we have no flushing toilet, no shower, no way to do dishes , so i figured even though we have bills passed due and risk our cell phones being disconnected, We don’t have much of a choice we need to shower ! And since I got my mediocre disability check we can get a room at the nugget , and enjoy a quiet night where we can all take hot showers ,go swimming , and like most people like to do at a casino gamble, which we can’t afford to gamble , so we just wanted to simply enjoy our stay . But after swimming and getting dinner we laid down for bed , and realized this was not what we had in mind at all !! and it is now too late to go elsewhere or attempt to switch to another room likely with the same issue due to interstate 80 running right next to the nugget , and because we have 2 year old and 4 year old daughters that want to go swimming at the indoor pool in the morning before we go back to our house which has no water because it’s still frozen , im hoping you may consider helping get the refund we kind of deserve, or something to make up for our almost 90$ loss with our stay at the nugget , thank you very much for your time , Richard Stansberry. Room 527 Feel free to contact me , My Phone number is 408-406-8739
Loved our stay!
We honestly were very impressed with the comfort level of the rooms and beds. We were very pleased with our stay for the money.
Staff is Sleazy!
As always I enjoyed the restaurants and the casino. It is a fun place to go for a night. I've even loved bingo there!
Upon check in there was a problem with my reservation. Staff lied about it, and when I returned to confront them about it after calling hotels.com regarding the issue the staff admitted to lying but still failed to help to address the issue. To top it off the manager wouldn't even come out of his back office. Sleazy!
Big bathroom . Comfy bed
only paid $25 for the room so wasn't expecting much. it was beautiful! two huge beds, big bathroom and kitchenette with a keurig. and that view! the casino and pool were awesome too.
most of the staff was very frendly but we did get harassed by one casino staff member and a security guard. my friend and i (ages 24 and 25) admittedly look a little young. however this night we were dressed up and wearing makeup. a member of staff ID'ed us multiple times and i guess didn't believe we were over 21 so called security on us. i could have understood this but the way the security guard went about it was so rude. he came up to us and, not at all discretely, asked us for other forms of ID and stood there interrogating us for several minutes in front of everybody. it was really embarrassing and disappointing. after we sufficiently proved our identities he didn't apologize or anything and just walked away.
Not what was advertised
They say they have new rooms but we got a crappy old room and the ac barley worked
Terrible service, hit and miss
Decent Buffet food. Pool and gym.
Was not put in the tower we paid for. Given a dirty room in the west tower, which is under construction throughout the night. No sleep for two nights. No casino service or apologies. Wouldn't return unless given a nice offer.
Nugget Casino Resort is best known for its thrilling casino games, entertainment shows, and scenic tower suites that overlook Reno, Nevada. Guests may choose from tower rooms or suites when staying at Nugget Casino Resort. Both types of lodging feature free WiFi, an HDTV, a plush mattress, and a Keurig coffeemaker. Upgraded rooms feature a jetted hot tub, an iHome unit, a fridge, and a bar seating area. A variety of restaurants and bars are located throughout this resort, with popular restaurants like Oyster Bar, Noodle Hut and Sushi Bar, and Rosie's Cafe. Guests will also love the Rotisserie Buffet, which is open for lunch and dinner hours, as well as Sunday morning for champagne brunch. For a lounge or bar to socialize in, guests can choose from The Lobby Bar, The Sports Zone Lounge, and The Broadway Bar. Nugget Casino Resort is also known for hosting many famous headliners. Past acts have included George Lopez, Gary Allan, Ice Cube, and Jay Leno. Two showrooms are also located in this resort: a celebrity showroom and the Nugget ballroom. For additional fun, guests may indulge in thrilling casino games at the in-resort casino. Non-stop games include craps, roulette, blackjack, and keno. A separate poker room is also available here, as well as a bingo hall and plenty of lounges and bars. Guests may also host their next wedding or boardroom conference at Nugget Casino Resort. Meeting spaces can accommodate up to 2,000 people, and may also come with catering packages. For relaxing accommodations and exciting casino and entertainment options, guests will love to choose Nugget Casino Resort as their next Reno, Nevada getaway.
Based on 11,622 reviews
Policies vary by room type and provider.