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Most of the staff were very helpful and accomodating. The Ski Bus which travels directly from the hotel was a great bonus, bringing us directly to the slopes. Not so much a dislike of the hotel, but I think there shouldn't be kids allowed in the Whirlpool, Anyone thats in the whirlpool, is there to relax, not have kids bouncing around in front of them.
During my stay in the hotel everything was perfect, but most of all I liked food, and the view from the hotel room windov. The hotel was too far from the center.
clean, great view. larger groups will enjoy it better. nice selection of foods at breakfast. Small rooms. far from the center,about 20 minutes walk. We had to take a taxi back after each dinner or to stay in. all the facilities are extras and not cheap. so, we did not enjoyed them much.
the hotel was ok but the staff dont speak english even at reception. location(out of center and ski area).
View Staff hardly speaked inglish even in the receptio. I had problems with the booking done on booking.com, and the spa doenst worth the money to much noise and not professional people.
miserable staff,old furnishings,not comfortable,over priced and not 4 star !
None First, The breakfast is not up to standard of a four star hotel. especially the fruit juice, it taste horrible and like the color liquid with water. Second, They charge for all the facilities in the hotel, such as swimming pool, even table tennis. Third, the fact that they tried to make us pay for the accommodation in advance.
They charge extras for everything: swimming pool, gym, tennis, parking, etc and it's not cheap! They turned off the heating during the night and it was freezing in the room, breakfast was extremely poor and undelicious, staff don't speak a word of English!!!The decoration of the hotel is really old and depressing, beds are not comfortable. Sorry but I don't have a good word to say about this...
the staff, the food, the price,
This is your average big ski-resort hotel. Basic rooms but everything is working fine and friendly staff. Rooms are quite small and the hotel is situated well outside the city.
The restaurant is fantastic, delicious food, good service. the beds are too firm, and the pillows not so nice.
In general hotel is clean. Rooms big enough to spend there skiing weekend. There is a skibus, 40 years old yellow bus called "little duck"...let's say - adventure..:-) but it goes directly from the hotel to the slopes. A la carte restaurant - good. Breakfast - disaster!!!! Personel is not really taking care of guests, looks like they are working there for their own only, completely ignoring guests. Strange, not nice at all!!, smell around bar, unfortunatelly if somebody would like to order something from the bar have to spend there long minutes waiting for bartenders response. And somehow there was one thing forgotten from the order, almost all the times..
Nice and clean room with the seeing to the hills in neighbourhood.
there was a greau wiev from 9. floor. The room were Ok, but a very big chair/ekstra bed took a lot of space. Great morning buffet. There were only stairs from 8. to 9. floor. The room was very dusty but was not cleaned even though we asked for it. The bed was as hard as oak-tree. There was no possibility of renting a refrigerator. The staff could hardly speak German and not at all English. It says that it was a 4-stars hotel, but on the bill it says 3-stars. This modern looking hotel is far away from 4-stars. Specially not to recommend to anyone with handicaps.
all in all very good, helpful personnel !
The location Indifferent staff, rooms not cleaned, rubbish not removed, towels changed only once a week, no soap or shampoo supplied, safe in the room but to use it you must pay, the same if you want to use sauna and other facilities, room in el cheapo style
Very nice hotel..
quite good equipment stuff in the restaurant, I came 10minutes late after breakfast but garcon was very unfriendly
Hotel is very good located in with nice view from the window. Apartment had two large rooms. Many historical photos on the wall. Restaurant was clean, good designed with many windows.Breakfast - good with large choose. We booked hotel with agreed price but, during paying, we got extra 20% discount, because "out of season". There was cold in the room after arrival. After opening water valves on the heaters, it became hot, but it made very large noise (like shower of waterfall). There was not heater in bathroom, so there was cold all the time. And some problems with WiFi - signal is in reception and restaurant, but after connection computer can not take IP, so it not working.
staff very helpful, nice view on the mountains, the location was great in the centre, great sauna and whirlpool
Great people, professional service.
It was clean
The hotel is located in a very nice area, walking distance to one of the skiing area. Our room was very pleasent, big considering European standards, staff was very helpful, food at the restaurant was great. lack of swimming pool on the site, information about swimming pool was misleading. But even without direct access to swimming pool I plan to visit this hotel again.
Great restuarant, friendly staff, the Hotel minibus was a convenient service for skiing.
Clean room, bathroom and sauna inside the building. Excellent location: inside village but the larger of the two main ski areas within walking distance. Plus bus stop to ski areas right in front of the appartment. The room only fits one bed plus one wooden chair, so it doesn't offer a real cosy place to sit (it's more of a small-scale hotel than an appartment complex)
Very cute and new place
The best place. Pretty and amiable women on reception. Satisfactory breakfast. They didn't vacuum cleaning during 8 days.
Please write at least 15 words
Pretty nice private hotel with compfortable rooms. Very clean and nice. Rooms with TV (german, czech and british), Minibar, shower... Very central in Spindleruv Mlyn. Lot of restaurants close to the hotel! Noisy in the night, because of drunken people screaming through the streets. Very poor and bad breakfast, but it doesn't belong to the hotel, it's from the cafe in the house.
Friendly staff, local cusine.
Friendly staff, very good buffet breakfast, perfect location in the centre of the town, affordable prices in the hotel restaurant
staff very helpfull and friendly making our stay a pleasant experience ,the kitchen was of a very high standard all in all we would certainly recommend it.
Wellness center was half of that what is presented on the hotel photos. The idea of having spa center itself in the hotel is nice. Spa ładne ale w rzeczywistości mniejsze niż na zdjęciach. Double room was very small (8m2).In the bathroom there was no heating.Internet didn't work despite router connected in the room.Service was rude and missed competences.The hotel is not 4-star; not worth even half of the price. Pokój ciasny.Brak ogrzewania w łazience. Śniadanie serwowane zimne.Brak Internetu.Obsługa niegrzeczna i niekompetentna.Hotel 4-gwiazdkowy wg czeskiej skali-zwykły pensjonat.
Very good food
Very helpfully and friendly staff, lovly breakfast, nice room, good location, nice spa, free wifi, free parking, I loved this hotel and I will always stay in it. No wifi signal in my room only at lobby, halls, and at. My door, but not inside the room, not many TV channels.
nice interieur, friendly staff, very good position in town, wellness the restaurant is not bad but the price is too high, food is only in standard quality, for the breackfast the coffee and juice were not good, some pieces of cake were not fresh ! not enough parking places and reservation is not possible
The massage in the spa was good, really. Well, quite a lot actually. First, reception personnel was frankly uninterested, did not provide any information unless probed and did not seem to care at all. Then, our room was extremely small with hardly any space to move around. Furthermore, while according to the info brochure in the room it seemed to be the policy of the hotel to change bed linen after 3 days, this was not the case. Also, no new shower gel was provided after the first set was used. Breakfast was adequate but similar each day - would you like water-added apple juice? Last but not least, while the food indeed was good, the accompanying heavy metal music was not really what we would have wanted to hear during our evening dinner.