Room and linengs were not clean. Rude staff. Wanted to charge me 100 for 1 hour late check out. Entered the room while my wife was dressing up
Customer Service Lacking
The breakfast attendant was extremely attentive and worked hard to ensure guests had what they needed.
There were many little things regarding the cleanliness of the facility that were deteriorated since my last stay at this property. For example, the hallways were in need of vacuuming (badly), carpets in the stairwells desperately needed cleaning, and the pool area was also in need of a deep clean. The worst for me, however, was the poor response to a maintenance request. During our stay, the toilet seat lid broke - one side was no longer fastened to the seat and it slid all over if you tried to sit on it. I wrote up a maintenance ticket (which was located in the room) and brought it down to the desk clerk. I both wrote and said that we could not use the toilet and that it needed repaired ASAP. The clerk took the ticket and said OK. That was approximately 1:00p. We then left the hotel and returned at approximately 9:30p, which is when we discovered that the toilet had not been fixed. I went down to the front desk and told the clerk (same one that I left the maintenance ticket with), and she stated, “he must not have had time to get to it.” That was it - no apology, no offer of an alternative, nothing. Having managed limited service hotels before, I was now pretty angry about the customer service on display here. I told the clerk we couldn’t use the toilet and I didn’t want to spend the night in a room without a toilet I could use. She then said she could move us to a different room down the hall. I said fine - I wasn’t thrilled about changing rooms at almost 10:00p at night, but I wanted a toilet that wasn’t broken. As the clerk is preparing the keys for the new room, she says, “And you’ll need to bring down the old keys when you’re done changing rooms.” That was ridiculous and pointless because thete was no way they would turn that room over for another guest - I could have left the keys in the room and perhaps called down to say we were done. But no, she told me I had to bring them down AFTER I finished changing rooms, taking more of my time at the end of very long day. I went from angry to irate and silently seethed. The next day, when I knew I would be calm, I expressed my dissatisfaction to a new clerk at the front desk - just so they knew how I would expect that situation to be handled differently. This clerk did offer an apology for the inconvenience (something I did NOT receive the day before), but then she also mentioned that there was no maintenance person working on Saturday - he was there Sunday, but not Saturday. This cemented my opinion about the clerk who handled the maintenance ticket and the room change. If she knew there was no Maintenance person there, she should have said so and offered to change rooms then. I would have been much less irritated doing that at 1:00p than at 10:00p. I appreciate that the checkout clerk listened and empathized. Ultimately, however, I paid full price for my entire stay and I have little faith that the customer service issues will be addressed. We will not be back.
Good value, family friendly
Price was very reasonable. Room was clean, fridge and microwave were an added bonus. The desk staff was very friendly and welcoming. There were some hot breakfast items, which was a nice change.
Pool area was overwhelmingly hot and humid (at night); coupled with the heavy chlorine smell it was difficult to breathe. Upstairs visitors were very easy to hear through the floor; it sounded like they were doing gymnastics.
Check in was too slow.
Great value for the price
The rooms were clean and well appointed. Staff friendly. The breakfast was very good and plentiful. Good variety of dishes. Good restaurants' in the area.
I would never stay there again
The location of the hotel was perfect, right off the highway, overall pretty clean hotel, thats it, nothing else good about this hotel in my opinon.
The beds were SUPER UNCOMFORTABLE, 2 full size beds in a room with 2 adults and 1 child. Could barely sleep, there are no dressers, at least not in the room i was in to put away your clothes you have to live out your luggage while staying their. Rude staff. Several youth sports teams were staying at the hotel, EXPECT noise and a bigger mess than usual. Sausage tasted like cardboard, breakfast lady was rude. Never again, not me!!!!
Good Value for the Money
The hotel was conveniently located outside Springfield. Cracker Barrel is right next door and within walking distance. A gas station is right across the highway from the hotel. We had no complaints.
Staff was friendly and accommodating. Lots of restaurants, etc. in the area to choose from. Right off of I55 - convenient if you're traveling that way.
The room was filthy! Dirty, used coffee straw was left on the bed. It had not been vacuumed and coins were left on the floor, presumably from previous guests. Holes in sheets. If traveling on I72, it is way out of the way.
The beds were extremely spacious and comfortable! The continental breakfast was decent with a nice variety of items. The staff was very friendly, perfesional and helpful. Overall very clean.
Breakfast ended at 9 am. Doesn't give much room to sleep in on vacation. The indoor pool was advertised as heated but was freezing. The whirlpool could have been warmer as well.
Great place to stay
The hotel was clean with friendly staff. The pool and pool area were both clean. The breakfast was nice - not just a choice of muffin or cold cereal - they had eggs, biscuits and gravy, sausage, waffles to choose from as well. It was easy to find - right off the interstate.
There really wasn't anything we didn't like.
Clean, neat, and comfortable
You'll feel warmly welcomed at this Baymont Inn and Suites Springfield, just off Interstate 55 and convenient to the University of Illinois Springfield, Lake Springfield, the Abraham Lincoln Presidential Library and Museum, golf courses, shops and restaurants. Pets are welcome and smoking is not allowed at this lodging, which features complimentary wireless Internet access and complimentary breakfast, as well as laundry facilities and free parking for all vehicles. Take care of business needs in the business center, which offers meeting rooms, fax service and computer access. When the work is done relax in the indoor pool and hot tub, and work out in the exercise room. All rooms feature microwaves, refrigerators and flat-screen TVs, ideal for longer stays.
Based on 1,492 reviews
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