Locality to the city centre; excellent cleanliness
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
It's very central
Big rooms,good location.
Helpful friendly staff. Food very good. location ideal for getting around.
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
The staff were very helpfull and friendly
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
- ground was a bit dirty
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
Very good location to The Intertabac 2007 Fair Everything is O.K.
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
Position close to u Bahn
Staff is very kind.
The hotel is easy to reach and close to the metrò
Very clean and good location Bar always empty
No iron and ironing board in rooms, no working internet in rooms
The familiar atmosphere and the kindness and professionality of the staff.
location was good for our requiements.Buffet breakfast was good and plentiful and the room was very clean and comfortable. Not having tea /coffee facilities in room
Small rooms, good breakfeast. near railway station. Helpful stuff.
Great location at the center of the town and oposite of the train station.Helpful staff speaking English.Great breakfast with full of choices Can't find anything wrong,maybe the towels could be bigger
Excellent location very near train and bus station,Friendly staff,comfortable room and excellent breakfasts
internet access, good breakfast, location hair dryer was broken, no soap in the bathtub..
good shower, good breakfast, good location tv reception wasn't so good. the traffic noise meant that I had to keep the windows shut or the room was very noisy.
The location is very close to the main railway station. Very kind staff.
clean,freindly, very good meal
helpful staff cannot use wifi in room
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.
Friendly staff, rooms not overheated, good breakfast
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
No hotel car park location was good, as were the facilities
Good weather good staff very helpfull nothing to much trouble No
Close proximity to town centre and Christmas market Nothing!
We did not book breakfast and found it quite expensive on a one off basis
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
A hotel with a good value for money. Nice location and very kind hotel staff. Poor breakfast and not enough cleanliness of the room. For example, though I stayed for 2-weeks, the sheets of my bed were never changed.
The hotel staff was nice. Nice to inform me that there is no internet access in the room, as advertised. Nice enough in the morning to tell me that breakfast is finished because "everyone else" already ate.
The staff is the best.
firstly they took £398 out of my bank account, then charged me a further £475 when i booked out for a stay that should have come to about £500. they did refund £378 claiming it was a mistake! They also tried to charge me for breakfast when it clearly said that it was included in the room cost.
Easy access from Autobahn As it is being refurbished by new owner, some rooms are better than others.
The location is good.Bre Cleanliness
The staff were very helpful and courteous. The room (a triple room in my case) was very well priced.
Staff are friendly and informative. Dining room good quality and value. Location was very convenient for the purpose of our visit to Westfallenhallen
Conveniently located near Autobahn. Food and gas located nearby as well. The Hotel does have a restaurant, but since I had a concert to get to I wasn’t able to check out their one menu item of that day, Schnitzel. Booked 2 double rooms that were located on top floor, so was quiet. Room was as clean as it could be. Bathroom was clean with plenty of water pressure, hot water, soap, towels, lighting and a heater. Plenty of places to put your clothing. Staff, friendly and helpful. Parking ample. Breakfast buffet was good and plentiful and included in price. Although easily accessible from Autobahn, it seemed in a run down part of the city, so that was somewhat scary at first, but really didn't present any problems. Although the staff was very friendly and helpful, they were hard to find after checking in. One of the double rooms had a broken shower head (no bathtubs). Building is old and could use some repairs. Rooms did have a smoky smell. TV's are probably 10 inch screens. No working alarm clock.
Very Friendly staff in Bar, Restruent and in general
Big and comfortable rooms. Huge and delicious breakfast. Free, stable and fast WiFi.
friendly staff always happy to help, breakfast great and staying with a small child was made eady with our family apartment. lovely room very comfortable, no kitchen utensils though despite kitchen!!!easy to walk into town
Very nice place and personel. Comfy breakfast and plenty of room for your car!
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
Its location for the football. only a couple of minutes walk from room to stadium.
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
Great location for the football
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Everything was OK! Nice hotel - worth the money!
rooms are clean, queit place.
the friendlyness of the staff there was no shampoo
simple and quiet
breackfast is "adequate" but very simple
The reception is very nice.And the town is also very pretty. The location is kinda of far away from the city center
The service and the crew of the hotel was excellent i really enjoy my staying.
Good location near motorway. Good factor quaility/price. Nice rooms.
Clean big room sufficient for 3 people. Friendly staff It was very hard to find the hotel even with GPS - we made three circles on the surroundings before we found it (mainly by chance as we saw glowing board and stoped to ask there is the hotel. At 21.30 we were not served in hotel restaurant with hot-course dinner due to its 22:00 close - only beer to the room.
The Staff was very helpful and well trained. Very suitable location close to fuel station save my time on the way home. Everything was ok.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
convienent and accesable from the main station, reasonable facilities
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
friendly staff, good location, faultless service.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
very spacious room, very clean
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Just a brief overnight stop but food and service excellent
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Large swimming pool. Great breakfast. Far from the city center.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
The location; the room
The Staff assistance and attention The service and food at the Wittekinds Stube needs attention
The Room was in pefect condition. The Staff, very professional and attentive. The breakfast was excellent and well presented. The Location is perfect to the Airport or a trip into the city. I would stay at this hotel again if I visit Dortmund and highly recommend it to my friends.
Good value Shower didn't have hot water
Room ++ parking ++ breakfast ++ Staff has to be more prepared to answer all clients needs
Nice clean room, good quality breakfast. No citymap available of Dortmund
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
make cafe in the room and good breakfest
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
Silent and friendly atmosphere
it was a little to far from the town
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
the room the food
Spacious and comfortable room.
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
the staff who were always helpful and willing with a smile.
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
The spacious room
Helpfull stuff, excellent breakfast, easy to rich the main shopping street and main station.
Thing I like the most was the number of the room I was given - 13 - It is so rare to find this number in hotel . I was really glad that I was given this number . It was so funny.
It was far from the city centre, but it's easy to access by tram. There were some free parking spaces.
It was ideally situated for where we needed to be. Breakfast was good and the staff very friendly. Room was dusty with only nets on the window and limited facilities. Bathroom was as big as the bedroom. Take your own tea/coffee making facilities as non provided
Good breakfasts ;-) Staff dont speak English!