Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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9.2 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
9.1 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
9.1 "World class service."9.4 "94% found the
staff to be very friendly ." 9.5 "95% werehappy with the shuttle service ." 9.2 "92% thought theservice was very professional ." 10.0 "100% found therestaurant service to be one of the best ." -
9.1 "Terrific location."10.0 "
Easily accessible by car , said 100%." 8.0 "City centre within easy reach , said 80%." -
9.0 "Incredible bar."10.0 "100% thought
beverage prices were a great value ." 10.0 "Delicious alcoholic drinks , according to 100%." -
6.5 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 6.0 "Only 60% said therooms were modern ." -
3.6 "Internet is poor."3.6 "64% said the
wifi quality was bad ."
Overall Rating
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9.2 "Excellent breakfast."
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9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 9.3 "93% werehappy with the shuttle service ." -
9.1 "Terrific location."
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7.2 "High comfort."7.0 "70% said the
beds were comfortable ." -
6.6 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." -
6.1 "Average amenities."5.7 "57% thought the
building was acceptable ."
Overall Rating
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9.1 "Excellent breakfast."
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9.1 "Incredible bar."
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9.0 "World class service."9.2 "92% found the
staff to be very friendly ." -
7.3 "Good cleanliness."
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6.1 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ."
Overall Rating
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9.3 "World class service."
Recent reviews
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- Negative
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4.5review from
Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.
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5.1review from
The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.
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4.5review from
Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.
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5.1review from
The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.
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