Pros: Car was newer, clear and what I had signed up for when I made the reservation. Value was best of all the searches made for the area
Cons: counter personnel were not very personable, very little direction when dropping off as to where to park the car.
Feb 10 2017
Great service from Dollar, I should have gotten in
Pros: All was great except the fact that I should have purchased additional insurance from kayak for $9 instead of the $27 they charged at the counter.
Oct 15 2015
What a joke!
Pros: Absolutely nothing!
Cons: I arrived at St Louis on Oct, 10th @ 10:30 pm waiting for a dollar shuttle van to pick me up. No Dollar shuttle in site, went to the courtesy phone and called Dollar rent a car it rang and rang with no answer and then said thank you good buy and hung up on me. I tried this 5 times with the same results so I got on a Hertz shuttle van and had to get a car from them. Their Sevice was very good I am thankful they could help me out of a bad situation. I give Dollar rent a car a 0 or F for service and they have lost my business forever!
Nov 16 2015
Don't waste my time
Cons: I didn't like that the desk clerk tried to upgrade me without telling me to almost double my charges. My grandfather was dying, I told the clerk this, and I still had to go through a whole upsale game. I plan to never use dollar again.
Nov 18 2015
dirty and smoky
Pros: everyone is super friendly and there was nothing wrong with customer service.
The car was stained (all of the seats) and dirty inside and I am sensitive to smoke and could smell, at some point, someone smoked in it.
Nov 29 2015
Don't let them know where you are going.
Cons: They would not rent me the vehicle because I had to travel more then one state over from the state I was renting the vehicle from. It was an emergency and was cheaper to rent then fly. Had to see my father-in-law one last time to say goodbye before he passes away.
Jan 6 2016
Pros: The car got great mileage. The drop off went well and I felt like the person knew what they were doing.
Cons: When picking up the customer service was terrible and rude. Not helpful. The car had stains all over it.
Jan 21 2016
Pros: easy pick up and drop off. friendly staff
Cons: car had stains in it, not very clean
Jan 21 2016
Advertisement read $15 per day, I rented for 2 day
Pros: Pickup/drop off drivers were very friendly and helpful.
Cons: The lady behind the counter was very rude.
Jul 12 2016
MIXED RESULTS - THE GOOD THE BAD THE UGLY
Pros: UPON RETURN, DESK PERSON AND DRIVER WERE VERY ACCOMMODATING WHEN I WAS RUNNING LATE FOR MY FLIGHT.
Cons: PICK UP LOCATION FOR DOLLAR IS NOT WHERE ALL OTHER CAR RENTALS PICK UP. NO SIGNAGE FOR DOLLAR. WHEN ASKING FOR DOLLAR PICK UP LOCATION AT AIRPORT GOT WRONG ANSWER(S).
DRIVER WAS SYMPATHETIC, SAID HE HAS REPORTED PICK UP ISSUES TO MANAGEMENT MANY TIMES. DESK STAFF DIDN'T EVEN ACKNOWLEDGE MY COMMENT.
CAR WAS DIRTY (FRONT OF CAR HAD BUG STAINS AND DIRT)
HAD DIFFICULTY FINDING LOCATION ON GOOGLE FOR RETURN BECAUSE THE PAPERWORK SAID ST LOUS, BUT YOUR LOCATION IS IN SAINT ANN!!!!!
OVERALL THE EXPERIENCE SUCKED
LATER WHEN I MENTIONED THE PICK UP PROBLEM TO ANOTHER TRAVELER, THEY SAID THEY DON'T USE DOLLAR ANY MORE BECAUSE OF THIS ISSUES (AMONG OTHERS?)
Cons: Car not available when went to pick up at 12noon
Got car eventually at 4pm in an area that I did not know.
So had to wait around in the area for 4hours
May 16 2017
Pros: Courteous Staff.
Cons: Scheduled pickup at 9am. Car ready at 9:20am. No wiper on the rear window. Hood of Nissan Rogue vibrated in a strong wind. Prepaid for pickup on 5 May @ 9am, return 15 May @ 9am. Returned the car early on 14 May @ 9am. Facility closed. Did not get credit for returning early. This is a TOTAL BS policy. "We are closed on Sunday, so we don't know if you really returned it then." I WILL NEVER RENT FROM HERTZ AGAIN!!!!!!
Sep 18 2017
Blowout on Highway. Charged for the tire.
Cons: Blowout on the highway, then charged me for the tire. Will be taking it up with their customer service department, but will not do business with again.