Stephenville Hotels

Staff was friendly. I accidentally left some valuable papers in the room. I called the hotel several hours later and the maid had brought the papers to the front desk and I was able to pick them up. Nothing was missing!

Nothing

critters in the stair well

Late night staff was friendly and made me feel welcome. Staff handling the breakfast was very professional and very friendly

I didnt like was the hotel manager watching my family and i at the breakfast area we were the only family there that morning and everytime my husband and son got up to get something the management made it known they were getting watched like a hawk.

nothing

We found bedbugs and told staff and they said 'thanks for telling us'. Also no elevator only stairs. Very hard to get luggage in room

Bed is ok

Smell. Dirty room.

Bed was comfortable be that all we liked

Did not get the room that we booked and payed for and they would not make it right or fix the payment for the smaller room we got. Was told take it or leave. Most unfriendly people I have ever seen. There was no manager to talk to. There was a long line of people at The desk with problems with there rooms and they did no help any of them. They where told same thing we were told take it or leave. Someone need to do a complete over haul of hotel and staff.

Staff refused to make things right with customers My in-laws were overcharged and the stsff refused to lower the price Another couple had a filthy refrigerator and the cleaning staff actually said no when asked to clean it They would not take action to the burning smell on 4th floor They gave away a lady's room even though she paid for late check in. No manager on duty nor available. They claimed that third party booking sites are to blame, and refused to be helpful if a third party site was used

cheap price

room was not as clean as the last time I stayed here!

The location wasn't bad.

It was hotter in the room that it was outside and the lady told us that we would have to pay an upgrade charge to move to another room

Possibly the cleanest hotel I've stayed in.

There was no shampoo provided in the room. I found that odd.

Staff was nice.

Room was filthy! Sheets had not been changed from previous guest, but also had holes in them. There were no towels in the room! The leg on the table was completely broken off. And something splattered all over the back of the door that was disgusting. By far one of the worst hotels.

The rooms were very clean, looked like yet had just been painted and redone

There wasn't a smoke alarm on the celining. There was a mount and the wires, but no alarm.