Sterling Hotels

The bed was too soft.

Staff was friendly and helpful.

Room was poorly maintained.

Our favorite thing about the hotel was the freshness of the 'modern' feel of the room and it's appointments - clean, simple, uncluttered - probably leading the field of where successful lodging is heading. Easy access to 495 and 90. Across from Cabelos!

No negatives.

Seemed like a new hotel, modern clean decor. Continental breakfast above average. Excellent that they provided turkey sausage.

My room faced the Mall entrance across the street. The mall store signs were lit-up like a lighthouse beacon ALL NIGHT and the room did not have black-out curtains to draw. A little confusion about making up the room but that was quickly remedied.

My needs were simple - a cheap room with good AC in a location that didn't feel like someone might break in and rob me. All these were met. I brought some food so didn't check out the free breakfast, but everything about the stay was fine for me.

Internet was a little slow but I survived

The front desk staff were all great and extremely helpful. When our planned über car was delayed they arranged a free hotel shuttle to and from our event. It worked out wonderfully.

Great breakfast buffet/friendly staff

I asked a night front desk employee where the nearest pharmacy and/or grocery store might be and she said she didn't know. Seemed a little odd that she didn't know.

Air conditioning was struggling to keep the room cool on a very hot night

This hotel had wonderfully accessible rooms including a roll in shower.

No, we liked our stay.

They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.

The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?

Welcoming, comfortable and convenient

The beds were comfortable

There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.

The kitchen in our suite worked wonderfully for our family.

The dining area was very cramped during breakfast times.

Everything about this hotel was exactly what we were looking for!

No.

After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh.

on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.

Staff and comfort

Some days cleaning in room was not good

great staff, especially in the restaurant.

the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.

The breakfast buffet was good.

The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.

actual suite, with 'living room/ kitchen' as well as bedroom. Complimentary breakfast and evening 'manager's reception'

On leaving, left bad taste in my mouth when I discovered that using the water bottles provided added on a cost of $5 per bottle. It's not the cost that bothered me - it's the fact that there was no indication that there would be a charge.

location is good room was not too bad

non smoking room i was in had no windows, had to prop the door open for a while to get fresh air. upon leaving everything in my bag stinks of smoke.. it smells like i was smoking.. it is very very bad .

They are trying to improve the exterior appearance. It really looks shabby. The rooms are pleasant, clean but well worn.

Exterior is really a mess.

The Staff was great the room quiet and clean. The Atrium in the center and the pool was so inviting. A very sweet experience. Hotel employee was the first staff member that helped us with pool towels. So happy and welcoming. GREAT visit will sta

Maybe a complimentary breakfast like other hotels to start out the day. Every thing was Wonderful otherwise.

I liked the size of the room and the amenities. It's a very large hotel.

This hotel could use some serious updating. It's clear not a lot has changed since it was built except that it did have a nice flat screen tv.

This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." (

I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.

My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed.

I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.

Welcoming staff Clean room Everything worked

Nothing to dislike

This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !

nice location

needs new carpets/ and up dated

Kitchen, bed

No shampoo in room.

Location

They gave me a smoking room and did not want that. Very dirty inside

Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money

Coffee machine should be better Noisy old AC Old Windows

Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out

My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...

I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.

The rooms were clean

Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.

Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful

Can't think of anything they missed

It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!

Trashy

Fancy desk area to use

Everything was acceptable for my stay

very nice room and quite

no pool

Staff friendly, breakfast was good, hotel was clean, and the room met all of our needs. Would stay there again.

It was extremely clean, well stocked and the people were overly friendly and helpful!

The signage by the road was covered by the snow so we actually pulled into the hotel before the Residence Inn.

Staff is extremely friendly and hotel is very clean. Prices are really good. Really nice location with nice dining options.

Beds are absolutely positively horrible. They are supposedly adjustable but it's the cheapest version of adjustability available. It really sucks because the hotel is really nice in every other aspect but when you can't sleep comfortably it kills all the other good feelings you have about the place. I think you should invest in a better adjustable bed or go to a regular mattress because what you have now is just horrible. I stayed for an overnight getaway with my wife for our anniversary and it makes it horrible when the most important thing is extremely uncomfortable.

The friendliness of ALL the staff. Everyone greeted us from the lowest worker to the highest. That was most notable. clean and well maintained hotel. Meals from the dining room was excellent, beautiful decor.l

RAULE THE DESK PERSON WAS GREAT due to our problem that the Pool was closed. THE ONLY REASON I BOOK THIS HOTELL WAS BECAUSE OF THE OUT DOOR POOL.

NO REFUND OFFERED FROM EXPEDIA DUE TO THE POOL BEING CLOSED.

Beautiful and family oriented place. Very Quiet and staff was extremely pleasant.

There was a sign that said there was coffee from 6am to 10pm. This was not the case. I missed breakfast but figured I could still get coffee on my way out, but the employee there at the time said that they dont offer coffee all day. Only at breakfast because of financial reasons. So i was pretty bummed out about that.

their service of their owners and people - they were very accomodating and helpful