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The rooms were clean Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.
staff clean NOISE all night in halls kids until 5 am police etc Wedding
Very nice place, very nice people...would stay again. No breakfast included
Staff was very nice and professional. Facility was well kept The mattress was uncomfortably soft. Woke up with a backache.
The staff are on the whole very courteous and helpful.
Well kept and clean. There were however, plenty of snacks and coffee and tea available Breakfast wasn't free
Quietness Work in progress
Great-clean etc. I would stay here again! Only 2 tissues in bathroom!
I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.
Water slides, hot springs, lazy river, kiddie slides, arcade, paw pass, magiquest & good snacks!! Long wait at reception!!
Staff was very friendly. There were a lot of things for young children to do. Water parks seemed clean- no floating band aids or litter. Our room was located right next to the elevators and we could here every time someone got on or off the elevator- not good when you have two young children. We requested a crib and were told there would be one in the room but there was not. Also, why do you have employees keeping the doors open to the water parks? It is warm inside the water parks but very cool in the hallways. This causes the warm air to rush out and cool air to come in and hit you, especially if you are playing on the edges of the water park. As we have two young children, we were always at the edge, otherwise it would be to deep for them. The cool air rushing in and hitting their wet skin made them quite cold and we were not able to spend as much time in the water parks as we would have liked to.
The toilet rocked around when you sit on it, the shower valve was leaking at a good pace.
This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." ( I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.
Breakfast room was large and well stocked. Good restaurant within walking distance. Room was large, clean and comfortable.
My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed. I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.
The rooms were spacious and comfortable. Everyone i encountered at the hotel was friendly. Our housekeeper Roxi was very nice.
The staff was incredibly pleasant and helpful, room was clean and very nice and the breakfast was great! I would most certainly stay again. We were in town for a concert and the venue was within walking distance. Super easy!
The bed was soft, the room was clean. They had a nice business room. The location is good if you want Worcester downtown. The walls aren't very sound proof, all night we heard doors slamming (they slam really hard whether you want them too or not). I could hear every word of the argument in the room next to me. The breakfast wasn't very good, the coffee was okay but what do you want for free.
The rooms were nice, comfortable. I ordered room service, food was very good, service was fast, servers were very friendly and helpful. Good location, lots of restaurants around. It was quiet around our rooms save for a little construction noise, very enjoyable. Got cookies upon arrival : ) There were some pounding noises due to construction on the floor below, but not too bad. I was sleeping late, so it woke me up around 10 am on Sunday, which surprised me. Their tv service could be better - no on demand channels and no tv guide channel to know what was coming up next.
The hotel had no one there on a Friday night, so it was very quiet, even on the ground floor. The linens were clean, and the pool and gym were very tidy as well. You also get a complimentary cookie when you check in. I found a used Qtip on my night stand, but the room was clean other than that. When I went to the front desk to ask for a toothbrush and toothpaste (which I forgot to bring) they were very stingy and hesitant to give me the products.
Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful Can't think of anything they missed
It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!
Welcoming, comfortable and convenient
The staff was friendly and the hotel was clean. It wasn't pet friendly.
The staff was very nice, informative and helpful. I learned that booking a Marriott through Kayak, they don't give you any of the rewards points you get when you book directly through Marriott. Of course, booking a Marriott through Kayak was less expensive than booking one through the Marriott itself. I think that is ridiculous. Also, the hotel is overpriced for the location, and half the parking lot is under construction making parking a very difficult task.
Unfortunately we had to cancel but at the time of booking I was not told that If I cancelled would be charged the full amount of my room charge. I contacted the Courtyard in Worcester and they informed me that it was third party reservation and there was no refunds. The cancellation was due to an emergency operation on my wife after the operation she couldn't travel. I'm very disappointed with your organization not explaining this policy at time of booking. I plan on showing my displeasure by posting a review and comment on Face Book and Ripoff.com You can contact me with questions at firstname.lastname@example.org
The beds were comfortable There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.
The breakfast buffet was good. The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.
No Way to get to shopping or highway walking from hotel
Unrestricted wireless Internet access. No complimentary breakfast of any kind.
Friendly and helpful personnel.
Really nice and very friendly staff.
great staff, especially in the restaurant. the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.
Friendly & helpful staff....facility of a late checkout... location suited
We left our pillow in the room, is there any way we can get mailed to us? The mirror on the bathroom door had a childs finger prints on it.The AC was going on and off all night, waking us up. The sheets looked like they were not changed (very wrinkled).
Helpfulness of staff, closeness to event I was attending (at the trade center) Cash machine was broken and staff could not give cash back on credit card; very inconvenient as most people don't have cars. Also would be good if hotel shuttle went to train station.
Clean, well placed close to 495 exit, quite place, snack at the bar is good enough to stay for lunch or dinner. There is a dancing place open on Friday and Saturday nights, depending where is your room you may have trouble to sleep before 2AM.
Next door to the show I was attending
The location was excellent for the various places we wanted to go to. Their food services were very good and the people associated with those particular services were excellent. We constantly had to request towels because they were not always replaced when they removed used towels.
their service of their owners and people - they were very accomodating and helpful
Quiet, quaint, homey, convenient to center of cute town. Nothing fancy, but clean, comfortable, quiet, with a courteous staff. Free breakfast offered a good selection.
Beautiful and family oriented place. Very Quiet and staff was extremely pleasant. There was a sign that said there was coffee from 6am to 10pm. This was not the case. I missed breakfast but figured I could still get coffee on my way out, but the employee there at the time said that they dont offer coffee all day. Only at breakfast because of financial reasons. So i was pretty bummed out about that.
Staff was professional and helpful. Only positive aspect of stay. Room was below average. Bathroom had loose, torn wallpaper, towel rack fell off. Heat did not regulate well. Either very hot or cold. Very noisy guests all night long. Will avoid Doubletree in future.
Airport and mountain views!
Most comfortable beds ever. Good bar area. Best place with the limited invatory in the area. Nothing was negitave.
We were delight with the staff and the hotel. There was a guy at the front desk (the one from Albania) who was very charming and addressed us to a very good place to have dinner around.
The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?
They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.
The check in and out process was quick and easy. Very dirty carpets and air conditioning unit. Room was about 10 years overdue for a remodeling.
cost I've only been disturbed 3 times by a hotel room that I've stayed in and this is one. I slept with my clothes on, never took my socks off, and I put t shirts in my pillow. In hindsight, great story to tell people about road experiences.
They made my bed. Each day room service came, they forgot something. Washcloths, coffee, forgot to empty the trash. The whole building smelled of stale cigarette smoke. The hallway to the left of the receptionist smelled like trash each day I was walking to my room. I don't think they vacuum either.
Quick check in Dirty the floors r terrible there were items from last occupant still in room water pressure is bad toilet has hard time flushing room stinks halls stink..
The friends African American woman was very helpful and cordial. No elevator and only one luggage cart. Breakfast.
The receptionist the night we arrived was nice and understanding when we wished to shorten our stay. From the moment we walked in it smelled like stale whiskey and weed. This place was the most disgusting place I have ever been to and I was debating sleeping on the lawn outside knowing there would have been less of a chance of rolling into someone's dried jizz. I took my shoes off to get into bed (fully clothed in fear of bugs or crabs from the public hairs in between the sheets) and felt something sharp prick my foot. In horrifying disbelief I pulled a large toe nail off the bottom of my foot. I then looked at the floor and there was several toe nail clippings. Under the bed there were a bunch of crushed chips and old food smashed into the carpet that was covered in dark stains. The whole hotel reeked of stale alcohol that has been spilled a thousands times and never cleaned up. The smell of marijuana was pouring out of our vents. The bth tub had obviously not been cleaned with someone's hair stuck to the walls of the shower. There was also a used bar of soap left on the side of the tub. The heat cents were filled with dust and would be a nightmare for anyone with allergies. There was also someone walking around outside our window for most of the night. We were originally booked for four days and immediately asked to cancel the other three. We were still charged for the full amount for four nights and when we called to ask for a refund the person on the phone was very frustrated and angry saying "he told the maids to do a better job and they just won't listen to him." I'm pretty sure any good manager would hire a staff that would do their jobs. He was snapping at us and making it seem like it was the end of the world to refund our money for the nights we didn't stay. It is most definitely worth paying $20 more for a good night of sleep!
Desk staff was very helpful. Hole was punched in a wall, tv didn't work w/o assistance, location of hotel is difficult if one wants to go out to eat and return.
Lots of broken dirty items. Not kept up well. Coeefilterstl had coffee, clock not fixed.
Bathrooms in rooms where disgusting,.. bathroom vent in my room was being held up with about 20 strips of scotch tape. kept falling out of wall with vibration (when turned on) exposing a big hole to the outside. Comforters in room were from the 70's Showers had been painted and paint was chipping. bathroom sink looked like it was being held up with hot glue and the sagged on one side since it was particle board.
The room below had four barking shelties that marked to go out at 6:00 am. They barked while they played. They barked when the wanted to come in. This repeated hourly. Their barking could easily be heard through the glass windows. Frequent calls to the front desk resulted in their suggesting that I move to a different floor farther from the noise. To take this advice I would have to: (1) repack my clothes and my wife's into our suitcases (2) do the same for the refrigerator items (3) same for cabinet stored food items. Then (4) load cart and move to another room; (5) unpack suitcases; (6) unpack cooler; (7) unpack food stuff. During this discussion - no-one from management contacted my - only front desk clerks - and only when I called. They never initiated any contact. My time isn't free - nor is it my job to adhere to the glowing promises Hilton makes regarding customer care and satisfaction. Instead I called the corporate office; explained the above history; received a voucher for nights to be used at any Embassy Suites within a year. While this seems fair - the original problem is inexcusable. Why/how can a guest bring four dogs and allow them to run free in the hotel courtyard before dawn? What guest would think they can impose this on other guests? Also note: Beware - this hotel does not provide alcohol during the evening guest reception the way they do in other states.
This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !
Welcoming staff Clean room Everything worked Nothing to dislike
The friendliness of ALL the staff. Everyone greeted us from the lowest worker to the highest. That was most notable. clean and well maintained hotel. Meals from the dining room was excellent, beautiful decor.l
The room was very clean and they wash ALL linens between guests. My husband had a good night's sleep but the mattress was so very hard that I could not stand it and sat in the chair all night. I did not sleep a wink.
Staff is extremely friendly and hotel is very clean. Prices are really good. Really nice location with nice dining options. Beds are absolutely positively horrible. They are supposedly adjustable but it's the cheapest version of adjustability available. It really sucks because the hotel is really nice in every other aspect but when you can't sleep comfortably it kills all the other good feelings you have about the place. I think you should invest in a better adjustable bed or go to a regular mattress because what you have now is just horrible. I stayed for an overnight getaway with my wife for our anniversary and it makes it horrible when the most important thing is extremely uncomfortable.
The staff is very friendly and helpful. The beds are comfortable and the bedding is clean. Overall the room was very clean and the location was convenient for us. Our only complaint is that the room smelled very musty. We had the window open the entire time but unfortunately it only opens about 3 inches – wasn't enough to circulate out the odor. In all fairness we did not tell the staff at the hotel, nor did we give them a chance to fix this or change our room. We were so tired when we got in we didn't have the energy to make any changes. It's possible our room was the only one that was like this.
After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh. on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.
Staff and comfort Some days cleaning in room was not good
Room was large and spacious. Nice fill-the-fridge service option. I did not use this, but have never seen this offered before. Innovative.
Excellent condition and attention. Very comfortable rooms Kind of bad the free WiFi and, nowadays, I won't be paying 5 bucks for the few time I'm in hotel and want to chat with my family after my long work day...
Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...
Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money Coffee machine should be better Noisy old AC Old Windows
Staff and overall environment was excellent. Pool out of use for way too long. While using the facilities next door was a kind gesture, why should I travel to a different destination for amenities I paid for at that location. The prices should reflect the inconvenience. There is too much competition out there to let the little things be left unattended.
Great breakfast buffet/friendly staff I asked a night front desk employee where the nearest pharmacy and/or grocery store might be and she said she didn't know. Seemed a little odd that she didn't know.
The front desk staff were all great and extremely helpful. When our planned über car was delayed they arranged a free hotel shuttle to and from our event. It worked out wonderfully.
They were dirty and staff was rude. I cancelled my reservation bwhen we got there a little before check in an just looked around.
Price was a little high
The tv I don't like your coffee
CleanModern hotelComplemetary breakfast including eggs, sausage, etc.Shopping and grocieries available right across the street Microwave and Fridge in the room Comfortable beds Poor sound insulation in rooms. Can hear people above walking around and conversations in adjacent rooms. If you are light sleeper you may want to select another hotel.Free but very slow wireless internet
location--breakfast--staff-comfort-cleanliness a/c unit tended to be loud when condenser kicked in. this is not uncommon in most hotels unfortuneatly
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Seemed like a new hotel, modern clean decor. Continental breakfast above average. Excellent that they provided turkey sausage. My room faced the Mall entrance across the street. The mall store signs were lit-up like a lighthouse beacon ALL NIGHT and the room did not have black-out curtains to draw. A little confusion about making up the room but that was quickly remedied.
Either brand new or newly renovated. Very nice. The staff did seem a little cold but I'm beginning to realize this may just be a New England thing. Everyone seems a bit grumpy! No problems, just not a lot of active customer service or going above and beyond either though.
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Clean room, nice staff, kept up, not worn down,adequate parking, payphone Needed to do laundry, dryer was out for my stsy, working so I didn't have time to go to a laundromat so had to wear dirty clothes
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Clean and new.
Our favorite thing about the hotel was the freshness of the 'modern' feel of the room and it's appointments - clean, simple, uncluttered - probably leading the field of where successful lodging is heading. Easy access to 495 and 90. Across from Cabelos! No negatives.