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I stayed in room 403; however, there was noise from an air handling unit/compressor on the roof above my room which was not acceptable.
comfortable - friendly staff
Bar open late and friendly staff No shower gel ,reception could not supply an iron and iorning board so made us very late for party,breakfast was very limited with no cutlery only small plates , slow toasters and dirty micro wave
The window in our smoking room couldn´t be opened
Express by Holiday Inn always have large well rooms with good bath/shower rooms Breakfast coffee was poor for price of hotel. The arrangements for collecting breakfast were crowded and cramped. The hotel parking was in fact in a supermarket car park and had to be vacated at 10am
The Hotel and room was sufficient for my needs as a visitor to Stevenage for business purposes Did not have onsite parking but it's not really an issue as a local car park was 100m away
i had to be transferred to a new room because of a very strange smell !
I like the service which was provided was very good. Just the general hotel was the best of my stay there was not anythink i disalike about the hotel
checking out reception staff not aware of my booking, no iron/ironing board available
Easy access from Motorway, pleasant surroundings Unable to control temperature in room, heating either on or off. Breakfast staff not very attentive. No female sanitary products in Ladies toilets.
breakfast need more parking space
Efficient hotel - clean and comfortable with reasonable breakfast - staff were friendly and the location convenient.Would use it again if in the area
Exceptionally clean, just been renovated to high standard, lots of extras in terms of toilet,ies and huge large room ; very good value for money loved the plasma tv children in longue and just by bar ,they were very loud, so went off to our room
Room was clean Toilet bowl was in need of discaling.
Staff actually smiled & helpfull breakfast choice could have been better.
Good quality hotel with a very good resturant and helpful staff Some room rates do not include breakfast
i cannot pick anything in particular. the stay was good
The friendly staff whom all went out of their way to see that I had a good stay at their hotel. Also, having the Xbox 360 with Toy Story 3 programmed in it, in the lobby was an excellent idea as it kept my 6 year old son occupied while I entertained guests in the adjecent lounge. Nice touch! I usually choose hotels that have fitness facilities. However, there was a pool there but I was a little dissappointed to find it closed forthe season. This however was not the fault of the hotel as it is an outdoor pool and thus can only be opened seasonally.
Engaged staff. Very little on-site parking.
The staff were helpful, and the room was very clean and well-equipped. It was convenient for my business meeting. Lack of sufficient on-site parking. Having to pay extra for Wi-Fi.
Comfortable room. Lack of on-site parking, you have to use the public car park across the road.
No on parking facilities
New hotel - so room was clean, equipment was modern and worked well. New hotel - no adequate payment facilities, lift broke down (we were on the fourth floor), not all of the menu was available.
Very helpful female cleaning operative Paying for parking for nights there.Hotel allowing escort ladies into premises
Nice clean new hotel Didn't like disabled bathroom - no bath! Also, lighting in bedroom was awful - does anyone try putting make-up on when designing these things?
Good value, well positioned for getting around. Comfy beds, great shower.
Pleasant room Food was bland and lacking in quality and imgination - and is real issue in choosing whether to use this hotel again
Comfortable clean rooms
Well appointed quiet rooms with very comfortable beds. Good attention to detail in rooms and individually themed, e.g. Japanese, nautical. Friendly reception and generous amount of parking. Apart from being able to request continental breakfast in room there is no catering but you do have a mini kitchen. Didn't bother us at all, as we much prefer to get our own food and there is a huge Sainsburys just 1/2 mile northwards. Nothing. It was a perfect guesthouse.
The Staff were very welcoming as always. Room clean and fresh Nothing
i work away from home so all i wanted was a clean tidy room. no
The rooms were spotless fresh towels everyday and the kitchenett was just what i needed. everything was perfect i have no complaints
Very clean and modern and the man on the desk was very friendly, good value for money
The room was better than expected. Nice, clean and perfectly equipped. Good bed, The lady of the house had stayed at the reception until my late arrival and was helpfull with any questions. I would have liked breakfast, but at least there was a kettle, there were teabags and coffee available.
Warm welcome, clearly family run. Lots of personal touches. Clean, comfortable & nicely located
Convenient and easy to find - very friendly welcome and everything explained to us. Spotlessly clean and newly decorated. Excellent in every way - only thing I would say would be to change the towels in the bathrooms to ones of better quality as they were thin and cheap and let the room down.
No one on reception twice I needed some info and could not find anyone. Shower was only running cold water in fact there was no hot water at all, no telephone in room or alarm clock tv didnt work.
Excellent restaurant, room upgrade, friendly family staff and lovely gardens.
The hotel was great and the service fantastic we stayed for one night as we had a wedding and we needed a baby sitter which the hotel organised for us and the lady was extremely nice and my two year old had a great time and wasn't bothered about us leaving at all. The rooms were great a good size and very comfortable i can't compliment them enough.
It was a nice hotel and the staff were very accommodating, particularly as they did not have a booking for me, They found me a room and even posted on the phone charger I left behind Not thier fault but the fact that when I arrived after a 4 hour drive they did not have a booking for me.
The old fashioned farmhouse building, the countryside around it, it was quiet and peaceful and we particularly liked the lovely gardens. We were also extremely lucky with the weather which helps!
Uniquely styled room (not a typical"hotel") with well thought out refreshments and a small patio. Beautiful grounds to walk around.
very nice setting hotel bar prices
Great location, individual character of the buildings and excellent food Room inside a little cramped and overheated. Also temperamental lock on door
The receptionist who met us on our arrival was absolutely wonderful, very helpful, polite and courteous. Quite how this hotel gets a 3* rating is a mystery, it had no fridge and yet had 2 bottles of water available fot guests and they were warm as the heating in the room was still on during the early afternoon in late May. I did not like the "alledged" Full English breakfast, to me it wasn't.I choose various items and when the Breakfast eventually came it was completely different no more room.
The friendly and cooperative nature of the staff. The hotel overall was what we wanted, nice and relaxing, with a history and a pleasure to stay in. The food was excellent.
Quality of food and wine
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Location location location Nothing bad
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
the attention given by check-in staff and the comfort of the rooms,good food none
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Ran out of things at breakfast time
Excellent location by the airport, nice and professional personnel, professional services, clean
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
Nothing The room was very small The shower was very small Nothing was good about this place
perfect location for very early flight next morning
the bed was really comfortable none
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
Lovely room, excellent value for money
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Hotel staff very friendly, room very clean and comfortable
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
chack in took too long
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Nicely decorated reception area and room. The location isn't great for central Luton.
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Friendly staff and very good value for money
Excellent food Very small sinks with shelve in the way.
As one of the few hotels/B&B's which allows dogs, it was very nice to stay in a place that did not shove you in a grubby room. This hotel was located in the area we required and was close to the old town of Steveange. The breakfast cook was very nice and friendly.
the location of the hotel was at walking distance to the nearest pub and:or restaurant where you stille could eat something in teh evening as we arrivded at about 0800 from duxford airshow
The room was very clean and comfortable, but the shower was a bit small. Excellant breakfast, with a huge choice. There were some guests staying that obiously had no consideration for other people..when they came in at night they slammed the doors, put on the telly loudly and carried out a conversation which we were able to hear through the walls. Unfortunately this disturbed our nights sleep.
A comfortable, traditional hotel in the old town area of Stevenage, it was my home for three weeks.
Close enough to walk into old town. Too close to busy main road, bathrooms too small, bar and restaurant closed when understaffed (no staff)...
Friendly staff, good location.
Good location near the old town The room was noisy at night as you could hear everything driving past on the main road. Breakfast wasn't great
Breakfast service was very good - parking excellent - quiet location Not enough manoueverability in room 15 and the en-suite - some dust on top of trouser press - otherwise clean and quality bedding - well done abbington
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
For a stately home it had a homely atmosphere.
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
Please write at least 15 words
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
A short distance from resturaunts /bars Nothing
Good Welcome. Very Quiet. ? Low occupancy. TV didnt work. Extractor fan seemed dodgy.I wasnt bothered by this.
Location. Unattended reception area, restaurant not open during our stay.
location rooms were freezing ,the staff unhelpfull
I fuond the hotel to be comfortable, conveniently located and the staff and amenities were good
The decorative standard is high The staffing levels are low
Staff helpful and friendly. Near to old town. Rooms comfortable. No evening meal.
The bedroom had recently been refurbished and was very spacious with a lovely en-suite. Staff friendly and helpful. Good location.
The quaity of the rooms are first rate and extremely comfortable, much better than hotels were I have spent twice the price. Having to return the follwing day to obtain a VAT receipt for the stay. Ability to have an evening meal in the restaurant, instead of having to walk into town
quiet , clean hotel, excellent comfortable bed, good easy walk from many resturants, and good price, with free internet of good quality
Reception staff friendly & helpful, pointing out directions to various places I enquired about. No restaurant or bar available, I had invited a guest to join me before going out, had to change plans. Also bath was tiny.
We received a good welcome and the hotel was very clean and well kept. We could have done with two pillows each rather than just the one.
Good value for money. Room was clean and tidy. Lack of Parking, although there is a multistorey car park next door I wasn't aware that I could park there for a subsidised rate if staying at the hotel. I was raining and I parked 10 min walk away...
Large bed, Clean room
The food was very nice and the staff were very polite Remote in the room didn't work. More channels would've been good. Felt breakfast was over-priced and the cost of the room
Comfortable room Milk cartons sour on several occasions meaning no drinks available
Convenient position for me, very adequate accommodation, polite and efficient staff. I would stay there again if I had cause to be in the area. Nothing, really.
good location, polite staff Poor TV. Breakfast mediocre quality
I liked that the hotel was near all the amenities. The only thing was that i booked a smoking room but was allocated a non smoking room.
Very clean and tidy. No car park of its own.
It was the most excellent hotel I've visited in all my life. It has a frindly staff and helpful,every thing was arengment. I felt as if I'm not in hotel, I felt I'm in historical palace. So, I'm coming to stay in this hotel soon. To be honest, I like everything.
Spacious rooms, calm quiet location. Excellent staff, excellent restaurant. No leaflets about local attractions
Excellent room, spacious and beautifully furnished. Did not take evening meal but breakfast very good.
The hotel was simply brilliant. The staff was friendly, the breakfast was good and the rooms were very clean. We had a magnificent stay.
Beautiful hotel and attentive staff. Did not get the opportunity to try the restaurant this time but we will be back and will try it next time. Although all of the confirmation details on the booking e-mail were for the correct date, when we arrived the hotel system indicated that we should have been there the previous night. The hotel resolved the issue, luckily they were not full.
Efforts by staff to correct glitches which occurred with my room.... the central heating, the telephone, the missing blinds in the shower room The cold. Coming from HK where it is warm compared to the UK I did suffer.However Offley place and staff are unable to control the climate
Beautiful rooms and great staff. When we complained about the noise in our room they moved us straight away. Can be very noisy in certain rooms if there is a wedding taking place
The staff were helpful, the location was very attractive, the room was excellent except for heating, and the food was good both for Dinner and breakfast. The central heating did not work well and we had to have two electric heaters.
The staff were incredibly polite but not too formal, really friendly and nothing was too much trouble. The room was large and airy and the grounds beautiful. I didn't mind but perhaps it could do with a lift?
The Hotel has avery clam & peaceful ambience and the food is excellent. Very helpful staff from reception to waiting. There are none.