Great breakfast and great staff. Room was not comfortable for two people. There is a lack of storage. We enjoyed the hotel but we would not want to stay at this hotel for several days.
This place turned out to be perfect for my needs. I only had 24hrs in Stockholm, didn't want to waste time on additional travel to and from hotel. Easy access to airport from here. The staff at hotel was great, very friendly and accommodating. They even helped me plan my itinerary for the day! I was able to check in early, which was very helpful after an overnight flight. Room was clean and very nice. Not very large, but for being alone it was completely fine. Would highly recommend staying here!!
Location Slippery floor
the Swedish meat balls i ate in the lobby bar area did not taste good.
I needed to get medical help when I arrived at the Radisson. Nayra at the front desk arranged for me to go to a nearby clinic and made several phone calls to expedite the process. She was so outstanding in her service! Hold on to her. She is the BEST. Thank you so much!
Convenience No windows that open up to the outside air The windows open to the inside of the airport
Very practical location and super comfortable beds, great breakfast buffet. The exterior and it's surrounding are a bit scruffy but nothing bad, could use some touches to brighten up/update it's appearance. The business rooms are rather tight, we could not open both our suitcases at the same time so we had to take turn. The hotel doesn't have a dedicated concierge so we had to trouble the receptionists who were very busy. Some receptionists are knowledgable some are not able to help much.
Location and hospitality Rate
The hotel staff was very friendly and accomidating. The superior room was just that. Modern, clean and our room location was very quite and that is rare in a bustling city location. Honestly I didn't have one single complaint and that's rare for me. Couldn't ask for a better location if you're taking the train from the airport.
So close to the train station and the center of the city. Perfect walk to the theater we were going to. Not a lot for small children, but the staff was very friendly and accommodating.
The pool ambiance was amazing! Loved the sauna and hot tub. Great location. Right next to the train to Arlanda, which was really convenient as a traveler! I had a hard time checking in with one of the staff members because my credit card was not working even though I explained to her that I was not going to be buying anything on the bill. Finally she understood.
Staff were extremely helpful
Incredibly freindly staff. Good food. Excellent Champagne :) Have absolutley no reason to complain! ... none to report
I loved the location, so quiet but still a short walk to the city tourist spots. I loved staying in a a design / modern hotel but it retained its old style too. We got great recommendations and directions to eat out at night from the reception staff. We got good friendly service in the restaurant for breakfast and one dinner. And the breakfast was great! Bathroom door wouldn't open and close properly. Rooms were very hot and in the morning when we opened windows they'd slam shut in the wind.
The hotel is in a beautiful location, the staff is very friendly and professional, the breakfast was very good and complete, the room was spacious and quiet, super shower(s). Really a gem, this place and we will surely go back!
location, room space and design, natural setting
Staff were exceptionally friendly and helpful. Location was convenient to the Old town but yet was a great peaceful escape after a day in the city. Nothing we did not like
Fantastic room of approx. 50 m². Lovely bathroom. Very well sound-isolated. Exceptional quiet location for such a large city. A bit expensive, but it was worth it!
Helpful personell The bathrooms - couldn´t close door between bedroom and bathroom
Very extra-ordinary staff, helped us in every case. The rooms are really clean and nicely designed. Breakfast was delicious. Hotel's location is really close to the city center. View is great..Definitely will stay in this hotel, especially in summer.. There is nothing that I can complain about..
The design and comfort of the hotel are first rate. The location on a quiet island takes some getting used to. Once we were acclimated it worked out fine.
The room was extremely clean, with great storage space. The staff were incredible and always offered help and advice, going above and beyond required in order to help us. The breakfast served was great too.
Gym was great as was the times it was open Breakfast was good, efficient. Staff was very efficient and lobby was very nice Only one negative for the hotel is the location from the train station. i walked and it about 10 -15 minute walk; this is the only negative. Neighborhood is nice but not very touristy
location and service
The staff were always very friendly.
Location, size of room, friendly personnel No shampoo or other toilet accessories you would expect in a 4 star hotel
They were doing construction on the lower floors, so they upgraded us for free to a junior suite because my dad is older and likes to rest during the day and couldn't with all the noise. Receptive employees. Breakfast was good. Room was very nice. Breakfast was supposed to be included, although every morning, the person who lets you into breakfast would tell us we had to pay extra. I would say every morning that no we already cleared this up, breakfast was included and they would look again and say "oh yes, you're right". then we we checked out they told us we had incurred fees for having breakfast every morning and we had to again show them that breakfast was included. We stayed for 4 nights. Also, the location is goo but not great. about a 10 minute drive from everything we wanted to do.
Room was clean, quiet, and comfortable. Breakfast was good.
Absolutely wonderful staff - extremely courtious! The sauna in a the basement was a wonderful treat - shame I didn't get to spend much time relaxing there.
rooms were on the smaller side, but well organized, efficient, clean, and well designed. and the beds were supremely comfortable. i didn't even feel like i was in a hotel!
Friendly staff Great breakfast Close to metro Beds are not the most comfortable
The location is good, the breakfast excellent and it was clean The staff in the reception was slow
The location of this hotel is ideal if you want to get most out of your Stockholm trip. Most of the places to see are within the walk distance. The Parking is quite expensive. However it is possible to park the outside the hotel for less. My advice is not to bring the car to Stockholm.
good location in city.
The hotel itself is beautiful and in a great location on the water. Also, once I had gotten back home I realised that there was a small overcharge on the bill. I e-mailed about it and they fixed it (credited my card) immediately. The gym was a little small.
Amplasarea The rooms are very small. The accomodation is not a 5 stars hotel.
Excellent view over the water, but that's about it! Wifi worked reasonable. One of the worst hotels I ever stayed at! I wonder how they got those 5***** ?! It is more like a reasonable 3*** hotel. Very small room. The bath leaked (was fixed the next day though). What the hotel presents as a gym is not gym at all - the small room with the ceiling about 2 meter high, so that you can not stand on the cross-trainer without damaging your head. The equipment is literally falling apart and rusty. It is simply dangerous to try to use that so called "gym". And then the hotel sells vouchers for an extrenal gym for 150 sek, which is under reconstruction. The sauna doesn't get hot - 80 c after 2 hours! I haven't expected that kind of things from Radisson sas and I am hugely disappointed with them.
The room was lovely with a wonderful view of the water
The hotel has a good location, very nice views to the harbour and the staff is very professional. No complaints.
The sea view was espectacular and the rooms also
The hotel was in a very central location. The room althougt not very big it was really nice and very clean. Breakfast was a bit expensive but was nice after all. Definatelly value for money.
Excellent location, and good breakfast buffet Basic and small rooms, even if we upgraded to a superior room in order to have harbour views. The restaurant run out of foods for dinner and only have two options.
The location was excellent and its breakfast. Since it was freezing and there was a lot of snow, I used the parking facility. They charged 390SEK and the parking was outside!! The car was covered with ice and I could not open the trunk! I found it not to be correct to charge 390SEK without telling that the parking is outside.
Great location very good breakfast right next to train station very helpful staff Loud outside so if sensitive to that noise from train and cars either get inside view of courtyard or keep windows closed
Clean and nice staff. The majority of my issues were with the cleaning staff at the hotel. Several times we had to ask for them to bring us soap as they did not replenish the toiletry items we had used each day. Also, we had to call them to clean our toilet bowl after they had done the room already because it was clearly not cleaned as part of their regular cleaning. Pretty gross. Robes were not replaced when the worn ones were taken to be cleaned. Extra towels were brought to the room upon request but then cleaning staff did not replace used towels with same number of towels, so we had to keep calling for more. Really bizarre. In terms of the free wi-fi in the lobby, it was extremely slow when many people were down in the lobby using it. Lastly, I know there was a heat wave happening when we were there but the room would just not get cool enough, very hard to sleep dripping in sweat. Also - a bar that closes at 12:30 or 1? really odd. The concierge. Ok, first day he sent us to a restaurant that was closed. Then we told him we were headed for the Icebar one night and he did not mention at all that we needed a reservation. Very poor.
The good service and great rooms They were doing renovation work, and could improve information about the noise that it causes in the rooms
Location and friendly staff Bathroom quite small; door could not close
The staff were very accommodating and made sure I was comfortable.
Excellent high standard hotel. Friendly and professional service.
yhIt is a very nice hotel with good location. The room was very clean and nice. I wish that the breakfast was not so expensive. Maybe a good offer that incloude the breakfast.
very clean room, nice located in city center, friendly staff, fantastic breakfast our room was really chilly and we had to ask for an extra radiator. Two separate beds are always a minus when you travel as a couple..
the lobby bar with life music the rooms and the surroundings are very old
room is small
very comfortable bed and linengood reception area/bar and staff food not hot enough at buffet breakfast
location, breakfast, clean, staff no bath, cold room
Location is excellent. Design in common areas is nice. - I found staff a bit slow and unengaged. It took them forever to find my booking and I think they could have managed the process better. They should get some training in service approach in general - The cafe/bar/restaurant closes at 9:30pm after which you can only get something to snack on in vending machines. - No wifi in fitness room
Close to Train station and shopping district
the location is the best place in the city, also the service is very good no
location and breakfast not a 4 star hotel by standard
The location of hotel is very convenient for sightseeing and shopping. Close to City terminal as well. Staff was really helpful. I left my computer in the taxi and with the help of the reception I got it back very soon. Breakfast was also good. I travelled alone but I booked a superior room for two people. Well, in view of the size of the superior room which was hardly big enough for me I cannot imagine how small would be a single room. I’m only 178cm and 71kg. So, I suppose that to problem was not with my size…
great hotel, great breackfast, clean room everything was great! everything was great!
Nice room, toilet and bathroom. Good breakfast. Good location for business and turist purposes.
the location was excellent. walking distance to central station, old town, and all the best spots. lovely breakfast. the air con. was horrible there. it was like staying in a hot country at night, when it was off, very very stuffy in the room as the window was looking into a roofed courtyard. when it was on very noisy and didnt cool the room.
great place, clean, great breakfast, very good location for shopping everything was great
Great modern hotel great value for money, lovely spotless rooms, great breakfast and very helpful staff. Location easy and in close proximity to all sites 10-15 minute walk at the most.
I thought the hotel was very clean, the bed was comfortable and clean, same for the bathroom and shower, perfect. I also loved your choice of food for breakfast, very generous and varied. The bread I chose for breakfast wasn't fresh.
Locaton - main city within walking distance and local bus options good. Great breakfast.
The price was relatively expensive ~150 Euros per night (however this is the case with most hotels in Stockholm if you book late) and the internet connection was not very good (not very fast neither stable)
Nicely designed rooms, excellent breakfast, good location. Although the room was very spacious, there was little room where to put your stuff and clothes. A tea kettle would be nice to have in the room, not upon requext only.
Was very!! Cold in the room (absolutely no heating, but big windows), there was no mini-bar, no room-service. Poor breakfast (because they do not have a restaurant inside). Far from the city center. 2 Star maximum. Booked for 4 nights but moved to Lydmar Hotel next morning.
Refurbished, very good quality. Staff is efficient. Maybe AC was not easy to setup. But was not a real problem
Proximity to where we wanted to be located
Comfy clean room. Great breakfast.
breakfast was superb, location was in good area, staff very helpfull not so much dislike but a bath would have been great
Be very careful when booking. Some rooms have to window and are so small as to be unusable. Perhaps other rooms are fine, but the windowless ones are truly unacceptable.
Very spacious room and excellent ensuite
great location. superb stuff. basic rooms heating was not working. internet was not free.
Location, quiet room
Great location and nice staff.
The hotel foyer was large, active and interesting. Unfortunately I arrived at 12:30am so ice-bar was closed but looking through the window, it also looked good. Although I was warned of the windowless room, it was a little claustrophobic. My room was tiny and for the price, I felt, it was over expensive. A similar room in my country would cost 3 times less.
too expensive for what you get
The location near the Central station, and the taxi station nearby.The breakfast included and good.
Location! Right off the Arlanda express. Price is a little high.
Really enjoyed the location of the hotel (above the funky Ice Bar) and the breakfast was lovely. The room was comfortable and clean. We were overcharged as we left the hotel, but this was quickly resolved with an email and a call to Booking.com
Breakfast and location Room size
The very friendly and helpful staff in reception and restaurants No problems to report
good service, nice rooms and very nice staff and guests, nice pictures and liked free coffee
A comfortable hotel a 10 minutes walk from the center. Good value for money! The breakfast was not too exciting.
Great location (just 10 mins walk to shopping area), good breakfast, LAN in hotel room.
breakfast was a bit poor
Great value for money considering you are just 10 mins walk from the old town. the room was spacious and warm and the bathroom great with heated stones on the floor.at the reception the girls were extremely helpful and all really beautiful.you don't have your own kettle in the room,however coffee and teas are availble at any time at the reception.we slept very well at night, no noise at all.we would definetely go back there again. the breakfast was a bit limited, however the quality of the food was excellent.
very good value and location, room was small but exceptionally clean, quiet location, good breakfast and very accommodating staff. all in all couldn't have asked for more for the price we paid.
the quirtness The breakfast room was too tiny
quiet and discretion
the hotel was excellent, staff were helpful and friendly, room spacious and comfortable and all facilities were top class. Just a minor point, although the breakfast was fine a little more variety would have made it even better.
It is cosy and located right in the city centre
Front desk staff: saw how exhausted I was when I arrived at check in and selected a quieter room for me, and were very helpful regarding leaving my luggage. I was surprised late at night when a gentleman was able to open my door with his key card. This gave both of us a fright.
Situated in the city center it is a very good hotel for a shopping trip to stockholm. Too close to the open air music clubs. Very loud music all night long, so you do not have to complain about the traffic noise.
Very nice room interior. The external noise was bad.We asked for a quiet room and got one opposite a noisy bar that stayed open until 03.00 a.m. It was also above a street that was noisy.
The included breakfast was very good and had a wide variety of foods. The room was stylishly decorated. Hotel staff was very nice and helpful. The location was perfect, close to restaurants, bars, and Metro and within walking distance to many attractions. The bathroom was too small, and the bed was too soft.
however we only stay here one night, the breakfast was very good. The bed was very good and the room was quiet. For a small room it has a lot of space. no
The location of this hotel is great. The room we had was very unique and had a chandelier in it. It is right in the middle of all the nightlife. They seemed to be understaffed upon check-in as the receptionist had to bring up our bedding. The bathroom was small.
Nothing much, though it has been a dignified old hotel. Prices at the bar were over the top. There was an unbearable odour of sewerage in our tiny room emanating from the bathroom toilet and drains. We had to abandon the room. The hotel staff eventually rebooked us at a nearby hotel as they were not able to upgrade us.
Access to tourist locations and restaurants was easy walking. Proximity to nightclub made sleeping a problem between midnight and 5am despite being provided with earplugs.
the reception desk was always empty
I found the staff to be courtious and professional. The location was ideal for bar scene and historic area visit. Room was small but comfortable.
We were only ther for one night, it was very convenient to city centre, and the breakfast was excellent.
Breakfast and beds are nice. Noisy rooms at the ground floor ! Don't take them ! But at the 7th floor, nice rooms !
The hotel is close to everything. The room was very uncomfortable. The side if the room where the beds were located was raised. I forgot there was a step IN THE MIDDLE of the room, so I fell hurting my right arm with the chair. The room was soo hot and humid, it was difficult to sleep even opening the windows at night (we were there in July).
Location and atmospher Breackfast buffee _ personel not friendly, few options to choose
staff and location of the hotel
Room was clean, toilet worked well, close to station (5min walk) the door to balcony does not close tightly, thus allowing cold air to come in
central in the city no
Service, plus I was upgraded
The friendly, relaxed and warm atmosphere. The proximity to sights, the waterfront, restaurants and shops was great. Nothing! We really enjoyed our stay
Loved the breakfast! Everything was awesome!
Free Internet, good location, the option of small dobble room for less price, breakfast included. The bed was a little to hard!
Excellent breakfast, perfect location It was a strange smell in the bathroom
I like best the location and the breakfast. We have asked for a two twin beds and as they didn´t have one when we arrived, they asked us more money for a two twins room. The reservation was made a long time before.The room was very cold and they proposed us to wait to the following day, because they din´t have someone to see it.
central location. beautiful building room was extremely small. breakfast buffet was poor. parking arrangements confusing and unclear.
rooms clean and modern, staff exceptional, and pefect location
Location ,comfortable bed and room. Free wi-fi.. Better housekeeping
Location and service
Fairly unkempt, old hotel with tiny rooms. Not great value for money.
The bar inside the hotel was very elegant and the foods,sushi and desserts were fantastic. The hotel is not clean
I booked the "small room" which was offered at a very reasonable rate and was delighted with the room, whilst it was smaller than the normal rooms due to a very good design it still felt spacious and luxurious. The gym which Berns guests can use at the grand hotel was also excellent and a real treat to use. Excellent location and friendly staff.
The reception staff were very helpful in arranging both dinner reservations and reservations for boat tours. Natalie and Hugo were exceptional and are good ambassadors for the hotel The Asian restaurant's wait staff were too busy and forgot simple things like water when asked for it. They were not knowledgeable about the meals printed in the menu.
size of room
The stay was too short to give an usefull answer. Th nightgurdian was very gentle and helpfull. The room and bathroom was ok.
The location is great. Just in front of the train staition, still it feels very quiet. Also, staff were very nice and helpful. I took a single room (came to the city for a conference), which was very small.
The breakfast is great in the morning. The service was great too. Overall it was a very pleasant stay at the hotel and it is very closeby the central station. The hotel itself was listed under expensive in a booklet that I read but we had the felling the pricing was very reasonable for what you got.
Cozy room & proximity both to the Stockholm city-center and the Central Station/Arlanda Express
walking distance from old town-15 min we booked room for 4 person but my son had to sleep on floor because one of the bed was not suitable to sleep on, we were charged for extra beds even we didn¨t booked any extra bed, our room was smelly because bathroom window was above to Subway fast food kitchen,
Hotel location was good.
Clean, location, ketlle+coffee+tea, free int for int check in, break fast, all good condition n works well. Single is not big but sufficient Not cheap but considering stockhlom is good value for money
The hotel staff was very friendly and helpfull. Gamla Stan and City was nearly around the corner. The central train station was just over the street as it was Arlanda Express. Well, size of the rooms could be bigger. And it would be nice if you could open the whole window, not just one side for some inches.
Centarl location and value for money
Location Room was small and uninspiring!
the location Rooms far too small (single room) - even rooms with windows seem like a prison cell (view on a concrete patio, no possibility to open windows, only neonlight in room (even for bedlamp), shower placed too high so water is cold when it finally reaches you, poor materials in general. This hotel not worth 4 stars at all - next time I will select another hotel, despite of the good location.
The price is workable for me, breakfast is very good. Should be mentioned on website, hotel is on the 4th floor of a building.
Location Double grazing would be good for the front facing windows as there were some noisey late night bars on the main street
There is a Flygsbussarna bus stop just 30 meters from the hotel, making travel to and from the airport super convenient. The breakfast buffet offers an excellent selection, and everything was very tasty, including the coffee. The hotel staff are very attentive. There is a charming little English-style pub annexed to the hotel, and the food and drink there are first-rate and reasonably priced. Even though the hotel is very clean, the décor looks run-down and antiquated. The "single superior" room is quite small, and mine smelled of leaking gas from the radiator heater. The hotel is rather far from the city hub, but there are some hip little nooks and crannies in the surrounding districts. You just need to be adventurous enough to explore the area by foot.
Not centrally located for business travel around town.
reception staff was helpful staff was collecting food in breakfast before the time its supposed to end, no air-conditioning, very far from the metro, the door-key card was not working properly,
Design and breakfast no air contitioning
Our room was cozy and perfectly sized for a weekend trip. We were pleasantly surprised by the extensive breakfast buffet. The staff was extremely friendly and helpful. The location was great for taking the metro around the city and the bus to the airport dropped us off right outside. High recommended.
Had to stay out of necessity, crisis abroad. Hotel was o.k. , near the hospital. Literally slept in it at night and had breakfast. Staff were helpful and friendly
An anonymous business hotel, located near the highway from the airport in a residential area. 20 minute walk to city centre. I had a room on the top floor which meant I had a lot of vibration noise from the air-con plant on the roof.
Staff was courteous. The room booked was too small. I upgraded the room. The upgraded room was nice, though the view was not good. I missed the in-room coffee. The iron was not a steam iron.
Location, breakfast, clraniness missing some ammenities: body lotion, tissues
The breakfast buffet was very nice and well-stocked. The room was large and comfortable with lots of light. Our room was on a quiet side street and we slept very well. The spare fold-out bed was also very comfortable for my 11 year old daughter. The room walls were somewhat marred and could have used a wipe down. The bathtub rocked but I fixed it by screwing down the foot. Altogether, the negative aspects were minimal.
The hotel is located non so far from the centre of the city and very close to the Karolinska Institute. Excellent breakfast and good restaurant Rooms are rather small.
The central location. The room was smaller then I expected
Very pleasant and helpfull staff.The Junior suite was very nice.
It was a nice hotel located directly in front of a lovely (large) garden. The staff was very attentive and they had a buffet breakfast incl. in the room price. No, I have nothing to complain about.
friendly staff and nice room
Central location (including being across the street from a beautiful garden).
Friendly personnel A bit noisy
We have problem with payment by card
Very good location, Quit rooms and helpful staff Rooms could have been bigger
breakfasts there wasn t
Cleanliness of the hotel and the staff are friendly Everything was fine I can't say I disliked anything
The overall feel of the hotel was very comfortable.
Service; Locacion; Staff; Small room
A very nice team, rooms are all different and nice
The first room we were shown was so small, we couldn't get 2 bags and us in it!
the very curteius staff abd the cleanliness of the hotel in general
Excellent hospitality from very helpful staff, good breakfast, recently renovated, well-designed and comfortable facility on a quiet side street convenient to restaurants and public transportation. Good value.
Value for money relatively to other hotels in the area
What a spread for breakfast! The rooms are very small, but the breakfast is amazing. Would recommend, especially for value! Very clean and staff is very friendly and helpful!!! Room a bit small and no lip on shower so water everywhere for shower, but found this in many Scandinavian hotels.
Patio Great location Staff Very "cozy"
Hotel staff were just great NO
The breakfast was amazing! Salmon, veggies, many kinds of meats, eggs, cereals, and fresh breads The wifi didn't work in my room (top floor) so I accessed from the lobby instead
Just opened, so evertyhing was new. Still under construction, so unfinished decoration, missing mirrors in toilets etc. no internet. These will be ok in the near future though.
Location in city center is very convenient Small room