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room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
Space and facilities in the room and locality
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
clean with goo sevice it so far from the city for business or for entertainment
Needed to recieve some documents and front desk were very helpfull
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
location was very good for business in Dudley no problems
Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
Only the fact that there was a huge stain on the carpet in our room.
Beautiful hotel. Well presented obviously a labour of love. Not too formal. Friendly and welcoming. No Meals on a Sunday night. No hot drink making facilities in the room. Though the staff will provide hot drinks on request.
nice gardens and rooms The only really friendly people we meet were the owners of the hotel . the others employees wer below expectations
Nice location. Excellent shower. Was overcharged on arrival and had to wait until departure to resolve. The advice was that I would obtain a refund 'once what I had spent in the hotel had been deducted'! As a result I chose not to spend any money on any service. There was unseemly rush to get my credit card and take the money up-front. There was a Medieval Banquet for 80 people being held on the night of my arrival. I had not been told about this when I phoned the hotel to confirm my booking. Had I known this I might well have choosen another hotel. As a result the restauraunt was effectively closed to residents that evening and the suggestion was that I drove in to Kinver to find alternative sources of dinner. Not good at all.
The staff were welcoming and friendly. Everywhere was clean and tidy with furnishings to a good standard. We were not given the room we had booked (Marsh) but the room offered (Bouguet) was very acceptable.
The decor and period furniture is beautiful in this period house. Owners and staff were friendly and warm and could not do enough for you. Restaurant food excellent. The stay was excellent and throughly recommended to anyone. Country setting around Kinver and Enville is beautiful.
The hotel is in a lovely building and setting. The owners are welcoming and helpful and it's rare not to have anything to critisise!
The staff were excellent , the food was superb , the ambience was very relaxing . There were no tea and coffee facilities in the room .
location was superb and the staff very helpful and friendly. The shower was excellent always one of my key assessments of a good hotel.
Pretty and comfortable hotel with friendly and helpful staff I think 10.00am checkout on a Sunday is too early and our room was cold when we checked in at 4pm.
Got the room cheap through Active Hotels so it was good value
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
location and comfort of room
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
location to himley hall. disco loud early hoursof sunday morning ?
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
Booking in was quick and easy and room was fit for purpose, the restaurant in the evening and for breakfast was great The noise from other rooms
Warm welcome and friendley staff. Excellent Breakfast and compfy rooms N/A
The staff were friendly and helpful. Ideally situated for my needs. Lack of in-room entainment.
Caring attitude and helpfullness of staff at all times. Poorly signposted on dual carriageway. Would be difficult to find in the dark.
We enjoyed our stay all of the staff were very helpful and friendly. The breakfasts were excellent value.
The hotel was loverly and clean, easy to find, and really great staff
Clean, light My room was cold, i could not make the heating come on and i had to go to bed with some clothes on
poor access poor signage
Newly refurbished bedrooms which were really nice and really comfy bed.
apart from view, everthing was excellent veiw from bedroom
The overall standard of the hotel was very good We were given a free upgrade but the friends we were travelling were left in one of the standard rooms with the 1990 decor - How embarassing. The steaks were very tough and though we were given a free dessert it sort of took the shine off an otherwise nice meal. At £16.95 for a steak I expect better. Finally, if you are paying nearly £14 for 4 drinks you should expect glasses that look nicer than the inch thick functional things they use. The lemonade and pepsi looks flat when they put it in and I had to ask for ice. No sign od a slice of lemon. In summary, respond better to problems and pay attention to those details!!!
The comfort and cleanness of my room no
Convenience of the location
There was nothing we didn`t like about our stay , everything was excellent . The staff very helpful and friendly the food was top notch , We would definetely stay again
comfort and cleanness no
the room was so lovely thanks, staff are very help full thanks to them we will stop again thank you the out side there where a lot of cig butts did not look to nice as we dont smoke
The hotel was handy for Dudley. The rooms were clean and tidy We stayed in a King Superior room,the bed was infact 2 single mattresses that kept coming apart
Staff courtesy, evening Meal, quality of breakfast, the coffee
excellent value for money, rooms basic but comfortable, friendly and helpful staff, good for shopping
The bar shut in the due to 'staff sickness' at 10.00, although the receptionist did get me a beer.
Service from staff was friendly and efficient Bathroom was very dated, damages and not very clean, there was also beatles in bedroom and bathroom
Very helpful reception staff and excellent value for money. Location was perfect.
Cheerful and friendly staff
Staff were really friendly, liked added touches of mints and biscuits in the room. It was quite noisy by the road as the windows did not appear to be double glazed.
Free parking was probably the only good thing about my stay. To be honest I didnt enjoy my stay at all, my room was not particularly clean and smelt musky. The bath had mildew around the edges, went to the hotel restraunt, where I was the only customer, which was fine I had the smoked salmon and king prawn salad to start, the prawns came with a very unusual sauce and the salmon tasted very "fishy". I had the mushroom risotto for my main, disgusting! I could not eat any of it, it was the most disgusting, lumpy foul tasting meal I have eaten, it comes with veg I thought, unbelievably your chef had managed to destroy veg n potatoes! I had paid for breakfast and asked if I could not have breakfast and call it quits on dinner I would pay for drinks no, so I paid for a foul dinner and breakfast I didnt eat
Clean and functional, all facilities that you need for a short stat, good price for an average hotel. Fine
The 2 for 1lunch deals and the rooms were clean and comfortable and their was adequate room for parking.
relaxed hotel with internet facilities - also quiet no Blossom Hill by the glass - unusual!!!
Warm & comfortable, very homely with the personal touch The sink in the room
The room was excellent; large, clean, comfortable bed, wide screen tv with freeview box and free wi-fi. The hotel itself is well presented and has free parking. The owners are very friendly, helpful and know all about the local area. I would definitely recommend this hotel.
Room good value. lovely spacious room which was tastefully decorated. Lovely welcome to the hotel, very helpful. Walls too thin , our room was noisy as on a main road. We did not get back until late and was woken up by noisy people above.noise from toilets and water system very loud, plus noise from the traffic. Maybe if we were in a different room it may have been better
Clean room, comfy bed, great staff, cheap price. None.
Friendly staff & ample parking. Nice & clean, character building. Hot water pipes noisy in morning from other rooms. No cooked breakfast option.
we were very impressed with all aspects of the hotel and intend to stay again in the future
The room was spacious, well furnished and very clean. Parking was on site so that was really handy. Central location. Friendly staff and we had our own front door key to come and go as we pleased.
the hotel was very warm and had a fridge for clients use which we found usefull our room was at the front so was a bit noisy from traffic
Good value for money. Extremely pleasant staff. I like the idea of a common fridge! Traffic noise was a slight problem.
Nice period hotel, nicer than the uber modern minimalistic hotels! Very good value for money Noisy plumbing in room!
The cleanliness of the room and the friendliness of the staff. I stay here quite often but this is the first time I have been in a room at the front of the hotel-I found the traffic noise from the nearby main road a bit too much.
good food selection (Pub Chain) Overlooked busy main road - traffic noise
We only stayed for one night but the settee in the room was a fantasic idea nothing
Cheap, clean, friendly; provided all that was promised. Decoration was old and poor. Also, would have liked a bath.
food was first class in restaurant, room clean and tidy though not modern
Fantstic rooms and freindly staff. Restricted WiFi and poor mibile signal.
Nice size room. Comfy bed. No heating over night. Came on as we were leaving.
A really nice hot bath and warm room was very very welcoming especially in such a cold snap Not really, had to find breakfast in the morning, as it was such a large area it was a bit unclear where it was but within a couple of mins there was a member of staff to help.
Nice big bed.
Difficult to find way around building. Got lost finding dining room. Reception hard to find.
Helpful staff and value for money accommodation None found
Poor smoking area
Room was clean Shower did not work properly, either scalding hot or freezing cold Heating on all night made room like a sauna smoking rooms within the hotel rooms, corridor stunk of smoke
Very good sized rooms
I liked the big bedroom and big bathroom and comfortable bed and the room was clean and plenty of storage space in the wardrobe.The location was good only a few minutes from the town centre and bus station.The breakfast was excellent and we really enjoyed our stay at the Station Hotel. No
staff very friendly, good food and comfortable bed
Breakfast was excellent value for money. Good parking space. Client- oriented attitude of staff, who were all very helpful, polite and accommodating, explaining system and giving local information. Convenient site for my business activities or even worth considering for family visits to the nearby castle and zoo in Dudley. I cannot think of any bad points except the nearby roadworks over which the hotel has no control.
wedding guests at a hindu wedding
It is very convenient for us to attend theJehovah's Witnesses Assembly next door. This year there was excessive noise in the room above at 1am and at 3.45am. Talking laughing and moving furmtiure.The rooms are far to hot over night and even with the window open found the heat uncomfortable.
The family room was nice and clean and the staff were friendly. I thought that the entrance to the Hotel and the reception were a bit shabby and could do with a total revamp.
Terrible bed - didn't get any sleep.
I think its a lovely hotel steeped in history and character. I liked the decor and the fact that its very close to the castle. All staff were polite and friendly. N/A
bar servive and opening times not good for a hotel. not open durung day and bar closed at 11pm