Stourbridge Hotels

Nice location. Excellent shower.

Was overcharged on arrival and had to wait until departure to resolve. The advice was that I would obtain a refund 'once what I had spent in the hotel had been deducted'! As a result I chose not to spend any money on any service. There was unseemly rush to get my credit card and take the money up-front. There was a Medieval Banquet for 80 people being held on the night of my arrival. I had not been told about this when I phoned the hotel to confirm my booking. Had I known this I might well have choosen another hotel. As a result the restauraunt was effectively closed to residents that evening and the suggestion was that I drove in to Kinver to find alternative sources of dinner. Not good at all.

Very comfortable.

excellent value for money, rooms basic but comfortable, friendly and helpful staff, good for shopping

Very helpful reception staff and excellent value for money. Location was perfect.

The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat.

The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.

The friendliness of the staff especially on the reception desk upon arrival.

Mould in the bath/show

Breakfast was excellent value for money. Good parking space. Client- oriented attitude of staff, who were all very helpful, polite and accommodating, explaining system and giving local information. Convenient site for my business activities or even worth considering for family visits to the nearby castle and zoo in Dudley.

I cannot think of any bad points except the nearby roadworks over which the hotel has no control.

It is very convenient for us to attend theJehovah's Witnesses Assembly next door.

This year there was excessive noise in the room above at 1am and at 3.45am. Talking laughing and moving furmtiure.The rooms are far to hot over night and even with the window open found the heat uncomfortable.

The overall standard of the hotel was very good

We were given a free upgrade but the friends we were travelling were left in one of the standard rooms with the 1990 decor - How embarassing. The steaks were very tough and though we were given a free dessert it sort of took the shine off an otherwise nice meal. At £16.95 for a steak I expect better. Finally, if you are paying nearly £14 for 4 drinks you should expect glasses that look nicer than the inch thick functional things they use. The lemonade and pepsi looks flat when they put it in and I had to ask for ice. No sign od a slice of lemon. In summary, respond better to problems and pay attention to those details!!!

the room was so lovely thanks, staff are very help full thanks to them we will stop again thank you

the out side there where a lot of cig butts did not look to nice as we dont smoke

Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities.

Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).

location was very good for business in Dudley

no problems

A really nice hot bath and warm room was very very welcoming especially in such a cold snap

Not really, had to find breakfast in the morning, as it was such a large area it was a bit unclear where it was but within a couple of mins there was a member of staff to help.

We only stayed for one night but the settee in the room was a fantasic idea

nothing

Room was clean

Shower did not work properly, either scalding hot or freezing cold Heating on all night made room like a sauna smoking rooms within the hotel rooms, corridor stunk of smoke

Helpful staff and value for money accommodation

None found

Booking in was quick and easy and room was fit for purpose, the restaurant in the evening and for breakfast was great

The noise from other rooms

poor access poor signage