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I liked the location of the hotel on the shore of Lake Maggiore with the view of the Borromean Islands front and center. The furnishings and finishes in the hotel were excellent. The staff was very courteous and helpful. The bath was cramped although it included a toilet, bidet, double sinks, shower and jacuzzi tub. The room was not spacious either but the furnishings were very nice.
The care and attention of the dining room staff, the ambience, the excellent service of the shuttle bus drivers. Rather poor pool service. I.E. they seemed to decide whether anyone would use the pool rather than the customer. We had to collect own mattresses and towels after exploring under hotel. The request to reception for help was answered by "immediately" which never came. Admittedly the weather was doubtful but still felt we should be able to use pool if we wanted too.
Excellent, no problems at all. Price could be lower for multiple nights.
being welcomed by professionals; great assistance and service; wonderful food; comfort; spa-massages swimming pool area too noisy due to nearby busy road, unfortunately this cannot be changed... They have a nice tennis court, but it is abandoned, a real pity.
The hotel had a warm ,comfortable atmosphere and the staff were professional yet friendly.they accomodated our needs very well..nothing was too much trouble.dining room was excellent.room 105 stunning view The swimming pool is outdoor,i cant remember noting that beforehand.there was some confusion with booking appointments for facials etc.we would have liked the courtesy car to have run more frequently at peak times but were happy that there was a service.these are very minor comments!
The hotel decor was fabulous. The restaurant and bar staff very friendly. The beds were a bit on the hard side.
Smart, professional staff and relaxed, friendly atmosphere.
the luxury, the decor and the amazing views of lake maggiore nothing i did not like.
I absolutely loved the view of Isola Bella and Isola Pescatori. It has the best view of any hotel in that region! Gorgeous! Didn't eat breakfast in hotel...to expensive! I'm sure it was good though.It would be great if they offered a continental breakfast for lighter eaters that was included in the room price,
Excellent hotel staff and srevice all around. Typical of Europe rooms were small,not like viewed on website.We did not get the class/level of rooms we paid for with no remedy from the hotel,this was a real dissappointment.
Room with terrace and view on the lake and the mountains was superb. Breakfast was great and plentiful. Staff and decor are very classy and the hotel is 5 minutes from the railway station by taxi. Everything was great. Stay too short.
Good location. Near Stresa center. Near lae.
Location to Stresa was good The Matre de in the restaurant was a very arrogant man
The air conditioning was not on when we arrived and our room felt quite cold and damp. After speaking to the management, we were given a fire and the air conditioning was eventually turned on throughout the hotel
Staff were great - many of whom spoke English. Room was large, airy, bright, very clean. Excellent location in Stresa, & easy to park car. They have a open air panoramic roof top - the view from there is stunning. The lobby area is great as there are a few different places to sit and each has different feel. Breakfast typical continental menu and nice. Great Hotel! Our room had a balcony with a sideways view of the lake which was still OK, but not as nice as a full front-on view. But nothing else to complain about at all, and positive points far outweigh this one negative point. If booking, ask for full front facing view, and ask for room on 3rd or 4th floor - best place for good views. Some rooms on lower floors are overlooked and view restricted.
Location was very good, Parking was good and free, Staff was very helpful. The food in the resturant could have been much better!
The views were fantastic and was quiet and peaceful, the short walk to town made an enjoyable evening stroll
the fact that it was a family run hotel and the family were there
Good value for Money, nicely kept hotel and facilities
All the staff were very helpful and the Hotel was decorated with excellent paintings The choice and standard of food did not come up to the high standards of this fine hotel
The hotel felt very traditional and grand. the decor was fantastic and the facilities excellent. Would have liked tea and coffee in the room
Situation beside lake, with view fron window and balcony. Price of breakfast.
I liked the location of the hotel, the helpfulness of the staff, the breakfast and the room. I didn't love the location of the room in terms of a limited view.
The staff was very friendly and helpful. We had a great view over the lake and the hotel was in an excellent position.
Beautiful design and internal fittings. Views of lake and mountains superb.
The hotel was impressive and very well maintained with a fine swimming pool. A good location in Stresa. The hotel was very good but I have the following comments: the room was very small but still comfortable there did not appear to be any bar service in the pool area - it would have been good to have the opportunity to have a cold drink (delivered)whilst enjoying the pool facilities
Location is excellent, the pool and garden are great. The restaurant - too many not-so-effective waiters, average food.
Good location, nice staff, good food, good parking facilities, garage. The bed was too small!
the view ,kind personel a bit expensive
Isola Bella+Isola Madre.The old part of Streza.Visiting the north part of Lago Maggiore A small room under the roof-hot! no A/C during our stay.
The hotel staff were very friendly and helpful. Rooms were clean and comfortable. The hotel was a good point for catching the ferries.
The staff wsa excellent and very welcoming. The room was big enough and had a balcony which was a nice surprise since we did not expect it. The only downside was that the balcony overlooks a busy road and it was quite nosy when it was opened.
It was our 25th wedding annerversary and the staff were fantastic.Close to the lake loacation was good as was access to mountain lift. Busy road outside hotel.
very friendly staff
The staff was very kind and they had private parking places( for free) for your car the brackfast was a bit poor and yhe coffee terrible
Our room was so spacious and well appointed. A comfortable retreat after busy sightseeing.
Very helpful staff. An excellent pool with ample chairs etc. Easy to find. Good sized comfortable room with ample storage and a balcony. Quite a long walk into town. Breakfast was poor quality with limited choice.
We liked the fact that there is a swimming pool. The rooms are simple but clean. The hotel is very noisy, incl. during the night, because of a train track that passes behind the hotel. The service is bureaucratic. The breakfast food quality is very low (not a single fresh item). The rooms located at the mountain side benefit from the kitchen fumes all day long, which is a pity considering the nice balcony.
Staff very helpful & friendly. Room - comfortable, attractive. Meals - delicious! Balcony- comfortable, scenic. Locations - close to sightseeing of the area's tourist attractions No.
The staff are really nice and the hotel is well located for the cable car and Borromee Isles. No ventilation to the bathroom made the room a little damp. Very small pool. A bit out of the action in it's location. We booked it at rack rate 110 euros which was much too expensive for this hotel. It would be good if you could get it on promotion for 70 / 80 euros.
Excellent location and helpful staff. Breakfast was fairly basic
very nice rooms, very good location, very helping stuff... very good breakfast we like thos hotel very much....
The hotel was very good with an excellent view over the lake and islands. The room that we had had an excellent balcony, ideal to enjoy the scenary and relaxing even though the weathere was cold and wet No complaints
The view from our room was gorgeous. Everything about the room was nice. It was quiet, good-size, and well-appointed. There is a charge for the internet. I feel the Internet should be free, just like the TV and hair dryer. The TV was not working because the town had just switched to dish, so they gave us the internet usage for free, but normally, there would have been a charge.
The hotel and grounds were exceptionally clean and the service from the staff was superb. Our room was very pleasant and the large bed very comfortable. No
Don't have too much to say, we were very disappointed! Wall to wall carpeting and with an aircondition that didn't work!! The place did not give an impression of being clean!! And then the safe malfunctioned.