Lavender Inn Usj

The staff mostly did the best they could with the situation Location was good for the places we wanted to go to Place was reasonably clean Room looked similar to the photos, but a lot dimmer

Lobby smelled like cigarettes all the time The aircon in the room reeked of stale sweat every time we turned it on. Got to the point where we decided to just leave it running the whole time The WiFi was unreliable There is not enough parking And the biggest problem: the building ran out of water. We returned one night with no water from the taps - no way to use the toilet! The trainee receptionist sadly decided she would fib to us several times, initially saying it was only an issue with only our floor. 1 hour later we called asked again and were told they are fixing it. Another 30mins and we discover that there is no water on ground floor too. 2 hours later she says the issue has been fixed and there is water now. We wait another 15mins and still no water. At this point I'm beyond annoyed and go down to reception, only to meet the guard on the way up with a message saying that there is a water shortage in the entire area. The supervisor had now come in, and told me that there has been a water shortage since TWO days before I checked in, yet I was not informed of this when I checked in. I can only assume no other guest was told of this too. And all along there was no other issue to be fixed and the trainee receptionist was not being truthful. They finally opened up another water tank which allowed us to shower, but by the next morning there was no water again. We insisted on a refund for the remaining night and found another hotel to stay in where we did not run into any of the above issues, and had water supply. I understand that a water shortage is not the hotel's fault, however I do think this could have been better handled by management. All guests should have been warned of this right at the start, and they should be keeping tabs on their own water supply (as clearly other hotels were able to obtain adequate water). I would also have appreciated being told the truth from the start, rather than being told that there is an issue with plumbing.