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Reviews
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The Step Family Hotel
Amenities
- Car rental
- Internet
- Restaurant
- Parking
- Air-conditioned
- Safe
- Free Wi-Fi
- Non-smoking rooms available
- Terrace/Patio
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1
Pros: The location was quite good . The room was great, clean and comfy . Some of the staff was really nice and helpful - unfortunately not all of them. I do recommend this hotel.
Cons: The last day the hotel arranged us a taxi because we left early morning the next morning, also we asked for a sandwich as we payed breakfast included, but we were really disappointed the next morning ...
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8.3
Pros: The breakfast was very good, we could choose from 4 different menus. The staff was extremely nice, also the hotel looks totally like on the pictures. The restaurant is very good.
Cons: The cleaning could be experienced especcially in the bathrooms. Also we could only check in at 15:00 despite, they told us it can be managed at 12:00.
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5.8
Pros: Wifi good,Comfortable bed
Cons: 1-We booked this hotel for 2 nights with breakfast included in price. The first day we got an omelet. The 2nd day we got a dish with a few slices of fruit. Both days we complained. The 1st day i ate ...
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9.6
Pros: Very nice rooms and garden, Very good (and not so expensive) restaurant, Close to Nessebar, Nice and helpful receptionist, Close to the beach and supermarkets
Cons: The breakfast could be improved; the showers alternate between hot and cold water by themselves in some rooms
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8.8
Pros: Nice and chic hotel, big comfortable room, large bed, nice decorated room. The restaurant has a nice terrace and the food is very good at reasonable price. The hotel staff is very friendly and ...
Cons: The breakfast is rather poor. Location is far from center if you want to walk.
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7.5
Pros: Cozy hotel with nice decorated rooms and a beautiful garden.
Cons: Very basic breakfast, without many choices at all.
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2.9
Cons: Unfriendly stuff, unfriendly owners, unhealthy food, bad cleaning!
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3.8
Pros: At the first look the hotel seems to be very nice
Cons: 1. When we made the reservation we booked for an apartament and a day after we recived a mail from the administrator of the hotel seeing that the apartament is no longer available, but they can offer ...
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9.6
Pros: Friedly staff, nice restaurant, good location! Special thanks to the guy at reception who was so helpful!
Cons: There is no pool but Cacao beach is just 10mins away by walk.
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9.2
Pros: Excellent location - close to the beach (about 600 m), many supermarkets and restaurants around, only 1,5 km to Nessebar. Bus stop is very close. Staff is very helpfull and nice (receptionist, ...
Cons: During the longer stay: - lack of laundry service - monotonous breakfasts - evening live music with the same repertory every day
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9.6
Pros: Very nice rooms and garden, Very good (and not so expensive) restaurant, Close to Nessebar, Nice and helpful receptionist, Close to the beach and supermarkets
Cons: The breakfast could be improved; the showers alternate between hot and cold water by themselves in some rooms
review from
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8.8
Pros: Nice and chic hotel, big comfortable room, large bed, nice decorated room. The restaurant has a nice terrace and the food is very good at reasonable price. The hotel staff is very friendly and ...
Cons: The breakfast is rather poor. Location is far from center if you want to walk.
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9.6
Pros: Friedly staff, nice restaurant, good location! Special thanks to the guy at reception who was so helpful!
Cons: There is no pool but Cacao beach is just 10mins away by walk.
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9.2
Pros: Excellent location - close to the beach (about 600 m), many supermarkets and restaurants around, only 1,5 km to Nessebar. Bus stop is very close. Staff is very helpfull and nice (receptionist, ...
Cons: During the longer stay: - lack of laundry service - monotonous breakfasts - evening live music with the same repertory every day
review from
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7.1
Pros: The location was quite good . The room was great, clean and comfy . Some of the staff was really nice and helpful - unfortunately not all of them. I do recommend this hotel.
Cons: The last day the hotel arranged us a taxi because we left early morning the next morning, also we asked for a sandwich as we payed breakfast included, but we were really disappointed the next morning ...
review from
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8.3
Pros: The breakfast was very good, we could choose from 4 different menus. The staff was extremely nice, also the hotel looks totally like on the pictures. The restaurant is very good.
Cons: The cleaning could be experienced especcially in the bathrooms. Also we could only check in at 15:00 despite, they told us it can be managed at 12:00.
review from
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7.5
Pros: Cozy hotel with nice decorated rooms and a beautiful garden.
Cons: Very basic breakfast, without many choices at all.
review from
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5.8
Pros: Wifi good,Comfortable bed
Cons: 1-We booked this hotel for 2 nights with breakfast included in price. The first day we got an omelet. The 2nd day we got a dish with a few slices of fruit. Both days we complained. The 1st day i ate ...
review from
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2.9
Cons: Unfriendly stuff, unfriendly owners, unhealthy food, bad cleaning!
review from
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3.8
Pros: At the first look the hotel seems to be very nice
Cons: 1. When we made the reservation we booked for an apartament and a day after we recived a mail from the administrator of the hotel seeing that the apartament is no longer available, but they can offer ...
review from