Prime Royal Hotel

The hotel offers clean and comfortable rooms, although some guests have reported issues with cleanliness in specific rooms. The staff are friendly and helpful, and the property has a garden that adds to the overall ambiance.

The breakfast at the hotel could be improved, as some guests have mentioned that the menu needs to be better. There are also limited options for vegetarians unless you eat eggs or tofu.

The hotel is within walking distance to many attractions, making it a convenient choice for travelers. Additionally, there are local eateries nearby and malls just 10 minutes away with a food court.

The hotel offers excellent value for money and a prime location. The room size is spacious, and the bathroom is clean. However, there are reports of things always being broken in the rooms, and guests may need to wait for hot water if others use it.

The hotel experiences low season in February and high season in March. Visitors can expect a comfortable stay, especially if they book during the low season.

Guests on the 5th floor enjoyed stunning views of Surabaya at night, providing a unique experience.

Several guests reported issues with room cleanliness, including smelly bathrooms, dirty bed linen, and dusty furniture. It's advisable to check the room thoroughly upon arrival and request a change if necessary.

The hotel's proximity to BG Junction, Tunjungan Plaza, and other attractions makes it a convenient choice for travelers interested in exploring the area.

Some guests experienced low Wi-Fi connectivity in their rooms, so it's recommended to check the Wi-Fi signal strength before settling in.

Several guests mentioned issues with room maintenance, such as broken facilities and lack of proper cleaning. It's advisable to promptly report any maintenance issues to ensure a comfortable stay.

Some guests found that the hotel did not provide sufficient toiletries, such as coffee, tea, and towels, so it may be helpful to bring along these items.

Some guests reported noisy air conditioning and doors, which could affect the quality of sleep. It's advisable to inquire about potential noise disturbances and request a quieter room if needed.

While the hotel offers breakfast, some guests felt that the breakfast menu could be improved. It's recommended to manage expectations regarding the breakfast selection.

As the hotel is located near local eateries, guests can explore various dining options in the vicinity for a diverse culinary experience.

Despite some drawbacks, guests found the hotel to offer good value for the price, especially considering its spacious rooms and friendly staff.