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The hotel was very friendly. It's location is good and there are plenty of nice restaurants/bars about the suresnes area. The hotel is not near to a metro station. You have a bit of a walk to the tram (belvedere) and then change at la defense for the metro
Location was not as good as promised. Connection to Paris slow.
clean room, nice breakfast, quite place personnel do not speak english (unacceptable), 45 minutes away from the center
friendly staff. Room was not 100% clean, interior (elevators not spotless) a bit worn out. Not enough value for money
A good location near Paris and relatively easy to get to the city centre. The availability of secure parking (at cost) was appreciated and the general standard of the room was what I have come to expect from a Novotel.
The hotel rooms are clean and comfortable. Very close to the La Defense business area of Paris.
Reception service was excellent, very professionla and helpful. The room was very clean and good sized.
The hotel was very clean and comfortable and close to amenities with a good choice for breakfast. We booked to be close to the race course which was a short easy walk away. Paris was easy to access. The evening menu was not very appealing.
Close to the center. Close to the railway station. Rooms are small, the hotel is old and the furniture is basic. Shower cabin and shower was broken
Location to Longchamp and Metro Noise ,Noise and more yes Noise .Booking a room here please,please ask for a room at the back of the building as lots of road traffic noise from the main road at the from of the building... Also they will change the room type to what they reqiure rather thank your needs so ,dont bank on the room type you have booked....
We stayed only 1 night. We like breakfast :-)
Very friendly staff and could speak English
Good location, easy & convenient. This hotel is very very basic. Reasonably clean & tidy, but could use a bit of work.
Location and parking on site Nothing in special
Room Ok Good breakfast I would like bottles of drinking water in room (Vittel or similar)
Location was ideal for me and the room was as described on the website.
Proximity to Paris, Longchamps and Suresnes centre. Sink in bathroom was cracked
Clean and well maintained. Problem with the shower! Problem with the shower
It was clean and the staff were helpful. The menu was limited and the charges for the food, both in room and out, were outrageous.
A pair of bathroom slipper
Convenient location Orly Airport Helpful staff Broken heating - too hot Room generally shabby
Proximity to the airport and shutle bus No minibar in the room
Location is convenient if you need to stay close to the airport. That was within walking distance from terminal, what really was helpful due to taxi drivers strike that shut all transportation fro and to terminal. Not worth the value. The room was overheated and no way to cool it down. I couldn't sleep well waking up sweating. Staff admitted the problem but didn't even try to solve it. I general I can't really say that staff is unfriendly, but they are kind of distant? Don't really interested to help, it looks like they just don't care. Another example that they don't care about customer convenience is that You can't leave a luggage for safety between the checkout and time you need to leave for your flight.
The Concierge was extremely helpful, otherwise not up to the normal Hilton standard Cockroaches in the restaurant at breakfast, nasty stains on the couches in the reception area! The faux wooden flooring in the bedrooms is very noisy. No refrigerator in the room.
Location The bedrooms are old (poorly furnished) an the bathroom is not of a 4star hotel.
The room was very nice and large. The breakfast buffet was very good and the proximity to Orly was a real assett as it allowed us to have a relaxing time before a long flight
Proximity to the airport. Shuttle bus Strong smell of tobacco in my non smoking room. Very overpriced room!!!
quick check-in, big rooms, fast elevators, poor breakfest, too expensive internet
The staff, Paying for Internet
It's very convenient if your flying out orly to stay, food and drinks are good but pricy. The room I got is ready for a remodel or new carpet at least. I ordered some food from the bar got the wrong meal but didn't send it back. Breakfast cost a little to much.
The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
Space of the rooms and comfort
the accessibility to the city any and the room quality
Location, very good breakfast and the space of the rooms. The staff is not very welcoming. the view of the room was very bad.
Hotel is located a stone's throw from the main Metro line, so it is in a convenient location, however it is in the business district.
clean and the location of hotel
The space no diner facilities
Hotel staff is very friendly, rooms are large, location is very convenient even if you want to visit Paris, hotel is close to subway. nothing - all good
Stayed at Fraser Suite in London, all of us said good. When we come to Fraser at La Defense, all of us say Wow - it excellent. 1. Less than 5 mins walk to metro. 2. Very nice, friendly and helpful front desk. 3. Our 2-bedroom are very comfort (very similar to N. America spacing). It not like normal hotel room in Europe - Fraser here provide a big room. Our 2 bed-room also comes with 2 balconies. 4. Quiet and fresh air (compare to Paris downtown) environment. If travel with 4 or more people, this is the 1st choice - no doubt.
Convenience of location and siz of the apartment. Plenty of space. Automatic switching on of the air conditioning at 6am every morning no matter whether it was off or not!!!
We stayed as a group. This hotel was ideal for us, having a separate kitchen. The location was great only a short ride in the metro The only complaint that we had was the room sounded like the wind was coming through the front door and was very noisy.
nice and roomy. nice view. good kitchen. Overall, a great stay.
Comfortable room There was no vegitarian options on the menu except stir fry. I was extremely disappointed by this as all good hotels offer a much better range. Therefore, I had a sandwich.
Location perfect for work at La Défense
Rooms are very clean and comfortable. Breakfast is great (even thu it is a bit expensive). First, small room was given to me (in corner), even we couldn't fit the my child cot inside. Then,it was changed after several arrgement with receptionest. Check-in time was long !. Escilators out side the hotel are not working. I have to claim 90 steps everytime I go out (with child seat). Internet is not free (expensive)
room, bad, location, car parking distance from metro
The service was amazing! Nothing, it was all great
a spacious room, nice bathroom, fantastic bed. the staff are very friendly and nice. breakfast: some pastry items were not fresh, the orange juice doesn't flow out of the container easily. sometimes the pastry items are not restocked in time.
The location is ideal for working in La Defense. Staff were very friendly and helpful. It is very expensive. I had a hot chocolate which cost €5.50 which is a ridiculous price! And €10 per hour for internet use in the room is far too expensive. I would expect this to be included in the room price as that was expensive also.
Nearness to the business district. Good rooms. Good Service. Comfortable stay.
Very comfortable and spacious room, good location, close to public transportation, very quiet. Very expensive Internet access - even 90 euros Paris hotels have free internet access !!!!
The staff kindness and professionalism. The room quality. Nothing.
quite and its location you have to walk through a very long stairs to reach the metro and the grand arch area. there is escalator but it wan out of service for 5 nights
the comfortable bed No
The location is perfect. Now most of the hotels in the world provide free internet service. E.G. Concorde Lafayette in Porte Maillot, Paris
the location the internet not free like other 4-star hotels in paris
nice design, location, staff no free wifi, no body milk, breakfast could have been better (no boiled eggs)
It is close to subway, and rather quiet on weekends. The bedding is excellent, very comfortable. The route going to the hotel by car or taxi is so winding and takes a lot of turns within the district before reaching the hotel. This is due to the public traffic planning in La Defense, perhaps.
it was easy and comfortable, the location was good and easy for the city either by taxi or train. Very expensive, but so were all the other Paris hotels that day!!
the junior suite is spacious. the espresso machine, the bed. near a big shopping mall. Quite business area. It is a bit expensive. the conceirge (unintentionally) mislead us when we ask him about rent a car company in the city.
Fresh, clean, modern, simple Shower leaked under glass door - no lip to stop flow, duvets are too hot even with air-conditioning on high fan
Room, location good for the sites, all the sites are the metro 1 line (yellow) which is the la defense. The food was expensive and of low quality.
Well designed and furnished , 5 minutes walk from the Metro, placed in scrapsky quarter - nice to see 1-2 times. Restaurant in the lobby is very expensive and has very small choice of the meal. Breakfast is usual one but also is rather expensive. I also may recommend to the hotel concierge not to use this taxi service that they ordered for us. We wait it 30 mins in the lobby and we sited to the car - it was already 22 euros. I asked driver - why - he said - "its no problem, I won't charge you additionally" - but finally he did.
clean, and helpful staff The hotel entrance was close during my stay, the car parking should be free but they charge 20 Euro per day
Room, shuttle service was excellent, staff elevators frequently out of service
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
Very clean, friendly staff, all staff spoke very good english.
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
proximity to airport.courteseous staff.
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
Breakfast, clean rooms, comfortable. Location: had to take a train and two subways to get to city center. Parking: parked a car for 3 days ad only found out during check out that there is charge for parking (no information was provided on the website or during check in, when we asked where to park).
twin room with a connecting door good when no neighbour, which was not the case!
Nothing I found the staff to be extremely rude, the linen in the room smelt disgusting even after changing the linen it was still terrible, my pre-arrange tax service was always late causing us to almost miss our cruise dinner, my wake up call from the hotel was 30mins late, the food menu was terrible and the food was not great either & i would never reccommend this hotel to anyone.
Windows were open 1cm and nailed there! the room was on a main road where the noise did not abate and we couldn't close the windows!
It was good None
restaurant portions were very small for the cost. i think the neuvo quisine approach should be abandoned and larger portions offered.
Clean, comfortable. We hear the sound of lift from our bed room all the time as it located next our room.
Staff welcoming, hotel clean and tidy and restraunt meal was excellent
Kind hotel Staff, very good,wifi, a nice large clean room, well designed working desk. The location of Hotel is perfect for my purpose(business). It is an expensive hotel but you've got what you paid for, and I think with the same price you get a lot smaller room in the center of Paris usually.I also like the fact that they have smoking room as smokers tend to be discriminated more and more (and at the same time no smell of cigarette at all in the another area The water tmperature of bath and shower is set on 38 degree which wasn't hot enough for me and it can be colder but not hotter. Also the room temprature wasn't warm enough for me to work at night although it may be a good temperture to sleep. I tend to feel cold so for the most of people it would be ok, but I'd prefer to be able to make it warmer(there is a controller but I couldn't make it warmer at night time)
Perfect for short familly trip.
The staff very friendly and the free internet in the room.
Excellent check in staff and they were quick to resolve the issues concerning the 3rd bed in the room. Parking was affordable and easy, and the hotel is wonderfully near a metro station. Breakfast was a bit pricey but there are cafe Rooms are small for 3 beds but probably larger than most Paris hotels of this price. The extra bed initially provided was inadequate but quickly replaced.
Hotel was convenient for a festival we attended. Room very comfortable and plenty of space for a Parisian hotel (albeit non-central). Area quiet, parking on streets nearby a real plus.
While I only stayed 1 night, I found all of the staff very friendly and helpful I would reccommend the hotel to other business travellers No
the hotel is modern and confortable; the staff very kind , helpful and efficient
good size balcony, free use of mini bar fridge, big coffee cups, seperate toilet/bathroom, cordless kettle
Friendly stuff, nice hotel in general. At the beggining we were given room 407 with mold and a smell of it. But friendly stuff changed it for us for a clean one.
The hotel is very convenient for the event we were attending at Longchamp. Staff at reception are very helpful and all have good English. Rooms are clean and airy.
A very nice and comfortable hotel in the Paris Boulogne area. It was quiet and great for a good nights rest.
Incredibly friendly & efficient staff, helpful with directions and local knowledge No bad points
Brand-new and very well designed hotel. Very clean. Very helpful staff. Free access to movies and entertainment via the provided Suite Box. The windows were sound-proof for street noise but not really for the railway noises that were just below our room (western side). Prefer the eastern side if you stay there or take the highest possible floor (9 floors). The room itself was very well designed for a couple but a bit too small for 3 adults. In particular this cannot be considered as an apartment as the kitchen area was too small with no cutlery, plates or any cooking instrument. The internet access was buggy and slow (advertised as high speed internet access)
Located in La defense - 15 mins by metro to centre of Paris. Good shopping around hotel. Clean and well sized room, good staff.
This is an excellent hotel and one of the best hotels in Paris I have lived in. The location is good and is just a few stops away from all the attractions. Breakfast is fantastic !
Strategic location in the business district, spacious room, complementary beakfast In-room facility for phone call, internet access & pay TV could be cheaper.
excellent location at paris...or maybe the best location parking the car is really not organized and very hard to find
Convenient location for our requirements Dislike is probably too strong a word, but an observation on service was that the hotel was under staffed in the bar/restaurant on the Sunday evening - had to wait 20 minutes before bar service received. This is not an issue about the people who were working, they were very pleasant, just not enough of them.
Easy access to public transportation, shopping mall and restaurants. Location far from touristic objects.
The staff attention and personal willingness to help was great No wifi service
The room was so commodious, and clean at the first day. I stayed 2 nights. On the 2nd day, I was so surprised to notice the bad room cleaning service. Hairs left on the floor, used rumpled bathrobe left on the floor in the bathroom, and used tablecloth was on the table. I smirched a slipper on accidentally, on the 2nd day, just one slipper was left instead of a pair of slippers. I think it was because I forgot to put tips because I was in a hurry. But basically, tips are for good service, should not be reasons for bad service. Moreover, I run out facial papers, so I asked for one to the room cleaning clerk on my way to room from restaurant. She answered, "No, this is for other room, I bring one to your room". But she never bring it until the time of checkout. So miserable experiences.
It was my 20th birthday, The staff was excelent, really good comfort, staff took care of us, everything was lovely!!! No!!!
well appointed, staff very professional very hard to find during the building work, not signposted. I emerged late evening from La Defense Metro, Hilton is signposted on hoardings of the buiding work, but the signs direct you to a gate which is locked and chained. I walked around for some time before I discovered the entrance
My overal experience was outstanding. We were treated with such kindness and respect and everyone went our of their way to help us with our questions and needs. The room was clean, modern, and nicely decorated. I especially loved that the hotel accomodiated my request to have an adjoining room with my colleague. The location was perfect as well. We found transportation easy to reach with the bus across the street and the metro just a 5 minute or so walk. It was close to restaurants, banks, and convienient shopping. I would recommend this hotel to all my family and friends. It would have been nice to be closer to the center of Paris, but the metro and bus took us their quickly and for less than 2 Euro.
Hotel Bar , Lobby , Staff Price refreshments
confort and quality of the room, proximity to business center and underground metro
very big and comfortable bed. funny card system to use the elevator.
the stuff they help as a lot in giving the right direction to places that we want to visit in paris -- by train ,, they were very nice yes, the bathroom.. as a musilm we need water after entering the toilet ..and they provide tissue only
location Poor concierge/housekeeping facilities. I had forgotten to bring my UK-France power adaptor, despite requesting a loan adaptor three times, I eventually had to go our and buy myself one from the local supermarket - not good service from a hotel of this level and price.
The hotel staff, especially Julien, was most helpful. The room was supposed to be a non-smoking room but it smelled of smoke.
Good location Rooms need refurbishment
It is a comfortable place, you feel well and can have a good rest. Too long waiting for checking in
The location. The booking stated free use of high speed internet but the hotel charged for it when checking out.
Access to the underground & RER-train. Huge Shopping center in front. The mattress really need a replacement - this is not a Marriott style bad. They are thin, old and broken. The cleaning should be done better in a four stars - there was a dirt pillow that never got replaced during 5 nights (I kept it as a test to check..)
The staff were the best! They all were extremely friendly and helpful. There's complimentary nespresso in the lobby. Although the location is away from downtown Paris, it is easy to get around by metro. This is a very small hotel. The room we had (2-twin beds) was so tight it was like we were in the same bed. There's no space for 2 people to just sit or dine in the room. The location is outside of the center of Paris which we knew and this was fine. However, there aren't many dining options near the hotel especially after a certain time.
A good, clean hotel with friendly staff at a good location
It was close to the festival site which made the event even more enjoyable. The staff were very friendly and helpful.
Clean, comfortable, modern, close to Metro, restaurants and shops. Some staff need to be a little less rude and agro. Some extra english language channels on TV would. Wine glasses and a corkscrew in the room would be good - you are in France after all and a glass of wine or two is mandatory. Room service was a little flaky (breakfast included croissants and pastries on day one and dry, stale bread by day four for the same order).
Hotel is situated in a quiet residential area of Paris yet has a number of restaurants nearby and train and Metro services are a short walk away. A number of local bars and restaurants unfortunately close for the weekend.
great food small, old rooms twin beds renovation going on (paint fumes, dust, etc.)
I did not like the fact that they charge the credit card immediately upon booking which was totally wrong in spite of their conditions. I did not like the fact that they do not allocate rooms as per your requirements but as you arrive so we ended up having a smoking room when I had required a non-smoking. For the price we paid we had more facilities in other hotels than the Mercure.
after reading 1 poor review I was apprehensive but need not have worried as I could not fault the staff or the hotel or the breakfasts.All were excellent. The friendly efficient staff in all departments.
Good hotel for business. Metro not to far but long way from City centre and train station. Additional charge for Internet and extra for VPN capability, in this day and age Internet should be included at no extra charge.
very overpriced for a fairly basic hotel - especially compared to similar priced hotels nearby
Clean, Good location, Bathroom, Bar, Breakfast, Lobby area.
Friendly and helpful staff Breakfast price was high for what was on offer