Pros: No time wested to pick up the car and more importantly to drop it off.
Nov 13 2015
Pros: great gas mileage car was clean
Cons: the back support in the drivers seat was leaning towards the back the lever was broken so I couldn't straighten the back support upright very uncomfortable driving
Dec 21 2015
Excellent customer service
Pros: I rented a car in Myrtle Beach. Unfortunately the cig lighter didn't work in The VW Jetta, so I was unable to charge my cell phone / gps. I ended up having to exchange the car in Fayetville, NC before continuing my journey to NY. I was quickly given another vehicle free of charge. Later on my trip, I realized I had forgotten by Ipad in the Jetta. After calling Alamo In Fayetville, my iPad was safely secured in their safe. They had far exceeded my expectations with me receiving my personal items as well as a value for my money.
Dec 29 2015
Pros: fast and courteous.
Mar 30 2016
Cons: I would have having a lumbar support for my back when riding a long distance. I also would like to control the rear view side mirrors from inside the car
Apr 9 2016
Pros: Easy. Point A to point B. Great service!
May 9 2016
Pros: Very easy, no surprises, and a great deal.
Cons: Can't say anything bad!
Jun 25 2016
Pros: Myrtle beach airport is terrific you are in and out
Cons: Good the clerks at least crack a smile?
Jul 29 2016
Rude, unfriendly employees
Pros: Car was fine
Cons: Female employee at desk was rude, condescending and just generally created a sour environment for us to start our trip. Car had scratches all over it and when I asked outside employee to document (as they clearly state I'm supposed to do) he was super annoyed to have to do this. Car was fine and price was great but would def use a different company next time. Not a great way to start a vacation after getting off the plane excited and happy.
Aug 25 2016
Pros: the car was very nice and drove really good the space the car had was more than enough
Cons: The A/C would stop working about every half hour and i would have to shut the car off and then back on to get it to blow cold air again. This being in the middle of summer was a long 8hr drive
Pros: Staff was very friendly and helpful. Wasn't fancy but they did a great job at a good price. No
Jan 12 2016
Pros: Fast and professional service. Easy transfer to drop off. Clean and fresh smelling car.
Feb 11 2016
Pros: Exactly what we needed. Everything was good, pick up and drop off efficient and the price was excellent.
Apr 14 2016
Cons: There were maintenance lights coming on the dash board to fill up fluids.
Jun 5 2016
wasn't given the vehicle promised
Pros: other than it starting and moving when expected - NOTHING
Cons: when making the reservation was promised a vehicle that would accommodate 5 adults, 3 large bags & 2 small bags - on arrival was told I'd receive a compact car...after appeal I received a 4 door pickup truck - truly less than adequate and much less than reserved....a gas hog ripe off!!!
Jun 15 2016
Above and beyond
Pros: They checked us in and saw that we had 2 kids with car seats and strollers and they upgraded us for free to a larger vehicle. I dont know if we would have fit in the smaller one! Saved our trip!
Pros: The vehicle had a few scrapes on the outside and the seats had stains and a burn hole
Nov 11 2015
Lied about prepay gas "deal"
Cons: I was told that no matter how much gas I had in my tank when returning they would credit my account on a pro rate bases. So you paid for a full tank, but if you came back 1/4 full they gave you a 1/4 of your money back. I returned with 3/8 and they said "sorry has to be half or all full to receive any type of credit" It is a scam!
Aug 21 2016
Pros: Very clean
Cons: Charged for GPS in error. Charged airport fees that I did not know about. Charged for two extra hours I did not know about. I will never use Payless again! Booked for $151 - paid $284.
Sep 10 2016
Pros: Representative at the Myrtle Beach airport was very friendly and welcoming. I can't think of anything negative to mention with the rental from booking to drop-off. Car was excellent. Great experience all around!
Sep 12 2016
Inspect your car!
Pros: The people at Payless were very friendly and helpful, but...
Cons: The car had a blowout on the highway due to completely bald tires. there is no way this car should have gone out the door. It was a serious safety issue. I regret not looking first and demanding a different car. Don't do what I did.
Sep 13 2016
Not a good experience
Pros: From start to finish very poor experience.
When we picked up the car they just handed us keys and said it is parked out on that side of the parking lot. Ok so no big deal we can find the car. However when we did find the car there was nobody with us to inspect which apparently they don't care because when we returned it nobody even looked at. That brings me to the first real problem and that is the car was nasty. It was a 2014/15 impala with 30k miles on it. It should be in decent shape but this one was bad. The smell was terrible, it had cigarette burns everywhere. The back passenger door was missing the handle in the inside to open so all weekend I had to let my daughter out of the back seat. It had scratches and dents all over it as well. Ok so it's just a car we drove it for a week and then returned it. When I brought the car back the girl was trying to tellme I rented from budget not them because she couldn't find me In the system. I told her no I rented from you guys on Friday matter of fact she was the one that helped me. After 15 minutes she finally found me then handed me a piece a paper and said thanks. No signature no questions nothing ? See ya by! Ok so I will probably rent from a more repututable company in the future even if it's more money