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The rooms were clean Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.
I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.
Staff was very nice and professional. Facility was well kept The mattress was uncomfortably soft. Woke up with a backache.
staff clean NOISE all night in halls kids until 5 am police etc Wedding
The staff are on the whole very courteous and helpful.
Great-clean etc. I would stay here again! Only 2 tissues in bathroom!
Very nice place, very nice people...would stay again. No breakfast included
Quietness Work in progress
Well kept and clean. There were however, plenty of snacks and coffee and tea available Breakfast wasn't free
The bed was soft, the room was clean. They had a nice business room. The location is good if you want Worcester downtown. The walls aren't very sound proof, all night we heard doors slamming (they slam really hard whether you want them too or not). I could hear every word of the argument in the room next to me. The breakfast wasn't very good, the coffee was okay but what do you want for free.
The rooms were spacious and comfortable. Everyone i encountered at the hotel was friendly. Our housekeeper Roxi was very nice.
This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." ( I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.
The staff was incredibly pleasant and helpful, room was clean and very nice and the breakfast was great! I would most certainly stay again. We were in town for a concert and the venue was within walking distance. Super easy!
My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed. I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.
The toilet rocked around when you sit on it, the shower valve was leaking at a good pace.
Breakfast room was large and well stocked. Good restaurant within walking distance. Room was large, clean and comfortable.
Everything was fantastic! Quiet and clean, with a great location too! Loved the pool and hot tub. Delicious continental breakfast with friendly people and ample parking! A perfect get-away! Thumbs up!! No issues at all.
Clean, comfortable. No pay per view, A/C was difficult to operate.
This guest did not leave comments about this hotel.
The rooms were really really clean.... And everything was new.... I had to change rooms because they did not have what' I booked ....
Clean, nice decor. Wireless connection. Staff helped with directions and map to restaurant. And I am Gene from NAUGATUCK CT Minor The shower curtain is in two layers of the same color. Didn't notice so both layers were put in the tub and got wet. Change one to a contrasting colro
Very pleased No
Location and staff No
This guest did not leave comments about this hotel.
Plenty of parking and near the highway The people upstairs that morning were loud and I was woke because I could hear them . Nothing for breakfast in the area and breakfast bar was too crowded . Went to gas station and had a pop tart
Clean rooms and great breakfast No
The woman at the counter was great and so was the breakfast. Nope. Nothing bad.
The rooms were nice, comfortable. I ordered room service, food was very good, service was fast, servers were very friendly and helpful. Good location, lots of restaurants around. It was quiet around our rooms save for a little construction noise, very enjoyable. Got cookies upon arrival : ) There were some pounding noises due to construction on the floor below, but not too bad. I was sleeping late, so it woke me up around 10 am on Sunday, which surprised me. Their tv service could be better - no on demand channels and no tv guide channel to know what was coming up next.
It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!
Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful Can't think of anything they missed
The staff was friendly and the hotel was clean. It wasn't pet friendly.
Unfortunately we had to cancel but at the time of booking I was not told that If I cancelled would be charged the full amount of my room charge. I contacted the Courtyard in Worcester and they informed me that it was third party reservation and there was no refunds. The cancellation was due to an emergency operation on my wife after the operation she couldn't travel. I'm very disappointed with your organization not explaining this policy at time of booking. I plan on showing my displeasure by posting a review and comment on Face Book and Ripoff.com You can contact me with questions at firstname.lastname@example.org
The staff was very nice, informative and helpful. I learned that booking a Marriott through Kayak, they don't give you any of the rewards points you get when you book directly through Marriott. Of course, booking a Marriott through Kayak was less expensive than booking one through the Marriott itself. I think that is ridiculous. Also, the hotel is overpriced for the location, and half the parking lot is under construction making parking a very difficult task.
Welcoming, comfortable and convenient
The beds were comfortable There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.
The hotel was clean and the staff was friendly GPS cant pick up were the hotel is exactly so don't rely on that to get you to the hotel. The hot tub was broken the entire time and the breakfast was subpar with the food not very well stocked.
Comfortable bed. Friendly & courteous staff. Good breakfast and coffee all day. Ample well-lit parking. The window could not be opened and the air from the air system was not fresh at all. I think a previous guest may have broken the no smoking rule.
Quiet, quaint, homey, convenient to center of cute town. Nothing fancy, but clean, comfortable, quiet, with a courteous staff. Free breakfast offered a good selection.
Beautiful and family oriented place. Very Quiet and staff was extremely pleasant. There was a sign that said there was coffee from 6am to 10pm. This was not the case. I missed breakfast but figured I could still get coffee on my way out, but the employee there at the time said that they dont offer coffee all day. Only at breakfast because of financial reasons. So i was pretty bummed out about that.
their service of their owners and people - they were very accomodating and helpful
Nothing Bait & switch with the room reservation. A reservation for a king bed and Jacuzzi turned into the actual room with two double bed and hotel had the nerve to tell me it would be no discount because two double beds is more expensive than a king room. I would not have booked the room if I knew I was going to get two double beds. I was a solo person and two double beds doesn't do me any good. The cleanliness of the room was terrible, the cleanliness of the lobby was terrible, ambivalent attitude of the staff was remarkable.
We will not be staying here again. Pull-out bed had old linens on it. Pillow had stain. Front desk made a big deal of finding new linens for it and then asked me to carry them myself even though I was still dealing with luggage. Sketchy activity into late night in the parking lot - didn't feel terribly safe.
The shower floor in room 203 felt like it was about to cave in. The hot water would also go from hot to cold in the shower. My bed sheets had cigarette burns on it.
Staff were friendly, welcoming, and very helpful. Having a fridge in the room was a very pleasant surprise. Our room was comfortable and had everything we needed. Also, the continental breakfast was quite a luxury. Our room had greasy puddles and handprints all over the furniture and head board. Six condoms were also left in the side table drawer.
That hotel had a strong smell of febreeze type chemicals.
Bathrooms in rooms where disgusting,.. bathroom vent in my room was being held up with about 20 strips of scotch tape. kept falling out of wall with vibration (when turned on) exposing a big hole to the outside. Comforters in room were from the 70's Showers had been painted and paint was chipping. bathroom sink looked like it was being held up with hot glue and the sagged on one side since it was particle board.
The receptionist the night we arrived was nice and understanding when we wished to shorten our stay. From the moment we walked in it smelled like stale whiskey and weed. This place was the most disgusting place I have ever been to and I was debating sleeping on the lawn outside knowing there would have been less of a chance of rolling into someone's dried jizz. I took my shoes off to get into bed (fully clothed in fear of bugs or crabs from the public hairs in between the sheets) and felt something sharp prick my foot. In horrifying disbelief I pulled a large toe nail off the bottom of my foot. I then looked at the floor and there was several toe nail clippings. Under the bed there were a bunch of crushed chips and old food smashed into the carpet that was covered in dark stains. The whole hotel reeked of stale alcohol that has been spilled a thousands times and never cleaned up. The smell of marijuana was pouring out of our vents. The bth tub had obviously not been cleaned with someone's hair stuck to the walls of the shower. There was also a used bar of soap left on the side of the tub. The heat cents were filled with dust and would be a nightmare for anyone with allergies. There was also someone walking around outside our window for most of the night. We were originally booked for four days and immediately asked to cancel the other three. We were still charged for the full amount for four nights and when we called to ask for a refund the person on the phone was very frustrated and angry saying "he told the maids to do a better job and they just won't listen to him." I'm pretty sure any good manager would hire a staff that would do their jobs. He was snapping at us and making it seem like it was the end of the world to refund our money for the nights we didn't stay. It is most definitely worth paying $20 more for a good night of sleep!
Desk staff was very helpful. Hole was punched in a wall, tv didn't work w/o assistance, location of hotel is difficult if one wants to go out to eat and return.
The check in and out process was quick and easy. Very dirty carpets and air conditioning unit. Room was about 10 years overdue for a remodeling.
Lots of broken dirty items. Not kept up well. Coeefilterstl had coffee, clock not fixed.
They made my bed. Each day room service came, they forgot something. Washcloths, coffee, forgot to empty the trash. The whole building smelled of stale cigarette smoke. The hallway to the left of the receptionist smelled like trash each day I was walking to my room. I don't think they vacuum either.
cost I've only been disturbed 3 times by a hotel room that I've stayed in and this is one. I slept with my clothes on, never took my socks off, and I put t shirts in my pillow. In hindsight, great story to tell people about road experiences.
The friends African American woman was very helpful and cordial. No elevator and only one luggage cart. Breakfast.
Quick check in Dirty the floors r terrible there were items from last occupant still in room water pressure is bad toilet has hard time flushing room stinks halls stink..
Really enjoyed our stay, clean and comfy place to stay!
Great sized room which was well equipped with microwave fridge coffee maker etc. lots of pods, tea bags for machine. Toilet was not very efficient flushing. Weakest water pressure at any hotel I've ever visited. Ok for a bald person, but forget about rinsing conditioner from long, thick hair. Coffee and hot water dispensers were empty in common area the afternoon I was there. woman on duty at breakfast was very friendly and accommodating to guests in the morning.
All was very neat and orderly. When we went out to our car--we discovered that someone had hit the passenger side mirror and broken the lens. Light still works--but lens will have to be replaced.
shortened trip from warwick ma to t f green airport. enjoyed the breakfast and my nephew hade use of hot tub.
Clean, free pancakes after 8pm, nice staff, room was big, breakfast was good and plentiful. Right off of the highway, so easy to find. Beds and pillows were TERRIBLE. I woke up with back pain throughout the night and in the morning. It went away as soon as I got home. The facilities weren't the most lavish, but they got the job done. Staff was nice, but it seemed a bit bare bones at times. Location is terrible, but that's not really the hotel's fault.
Staff and comfort Some days cleaning in room was not good
After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh. on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.
Excellent condition and attention. Very comfortable rooms Kind of bad the free WiFi and, nowadays, I won't be paying 5 bucks for the few time I'm in hotel and want to chat with my family after my long work day...
Room was large and spacious. Nice fill-the-fridge service option. I did not use this, but have never seen this offered before. Innovative.
Friendly staff and location No towel rack, no lotion provided.
Proximity to highway, restaurants, manager that seemed to be doing everything. Ability to accommodate a small fridge for breast milk (on 2nd request) No blackout curtains, all cereal dispensers were broken, carpets were dirty (toddler crawling around had black clothes afterwards), most common areas including elevator and hallways smelled like smoke for 2 day stay.
very nice room and quite no pool
Easy on off highway and pleasant atmosphere despite location being away from it all. Good they had everything you might need, food, shop and fitness. no breakfast included. Although I did see a table of muffins but wasn't sure if they were complimentary. No problem just to grab a coffee and croissant from Starbucks and I was on my way. If they had pet facilities I'd stay more often.
Staff were jerks. I booked a double bed, non smoking room... they put me in a king bed room and when I asked to switch they said they only had a smoking double available. She then told me she wouldnt give me any additional blankets.
Cheap and great service Quiet location as in nothing to do in this area.
This hotel is cheap with decent enough rooms that have just about whatever you may need for a short stay. Decent location for where we were visiting. A good value for a cheap hotel. We had a non-smoking room, but our room was rather musty. Definitely messed with my sinuses. Opening the window helped. The place on the whole was a little musty, but the room particularly.
Leaving the hotel. Staff was very rude and unhelpful. The entire experience was terrible. Will never be returning/recommending this hotel.
Staff friendly, breakfast was good, hotel was clean, and the room met all of our needs. Would stay there again.
I liked the layout of the property
The staff were fantastic, friendly, and helpful. The location was convenient to major access highways, so all travel by vehicle was easy. There were many restaurants, cafe, strip malls, gas stations, and car wash stations within a 5 minute drive. Apparently, they move locations several years ago, but for some reason, most GPS still don't correctly find the exact location for the hotel. It got us close... to the pub right beside it, and we were lucky to see the hotel from there, but still...
It was extremely clean, well stocked and the people were overly friendly and helpful! The signage by the road was covered by the snow so we actually pulled into the hotel before the Residence Inn.