Suzano Hotels

Airport transfer & price

Cleanliness is at high standard, breakfast is really excellent and you can relax in the sauna and jacuzzi provided. When I asked the kitchen to bring two glasses and two set of plates they charged for that, what I think should be a free service for this type of hotel. One morning, in the breakfast room, they didn't have plates for anybody, and we waited quite a few minutes until a waiter came with them.

The waking up service was not working- You have to fix it

Great airport-hotel transportation, very frecuent and on-time Hotel looks a bit old

Good shuttle service to the airport. Room was very dirty.

Been able to get a free transfer to and from the airport. When booking on the web I sent a message to book the Transfer from the airport to the Hotel but I received no correspondance from the Hotel to advise where to meet etc. The bathroom was also very small and no room to move.

Free pick up from Guarulhos airport

I found the staff to be very helpful. I chose the hotel because of the location, price, and airport shuttle. The room (106) in which I stayed needs new carpet. Sound travels through the walls very easily. I suggest offering fresh juices at breakfast.

close to airport

close to airport We were not given a double bed at first even after specifically requesting one. Also, the wi-fi did not work in the rooms which was annoying.

Only one of three computers was working, some programs were not installed /e.g. Acrobat Flash Player, ICQ/ and the staff was not able to install them.

It is convenient and economic for the travellers that only transit in Sao Paulo. It is jus a lilltel far from Guarulhos downtown and Sao Paulo city. Not too much choice for the diet in the hotel .

Food was exelent. I had dinner only. Check in! Took me almost 3 hours just to chack in! Chack out takes around 25 minutes.Stuff speaks portoges only, and this hotel is next to international airport.

One person at the front-desk spoke English and was really helpful. Hotel provides a free shuttle to the airport. Short-staffed when people check-in (when the free shuttle brings people from the airport it is a mad dash to get in the line, but then everyone just crowds around and check-in becomes quite disorderly!) It would help to have more bilingual staff at the front desk.

All the Hotel staff are very friendly and polite - they speak limited English except young men who speak well on reception - room service doesnt speak English so dont expect what you order... Hotel in OK location but one one way system and a litle hard to find - free valet parking - overall had a nice week here. Carpets in room badly need cleaning or renewing - hotel is undergoing renovations - a third elevator is being put in but work seems very slow. Buffet Breakfast is very boring and not very good

Clean room - good value for money hotel in Guarulhos. Also good breakfast and terminal bus service. Not the best of areas but convenient for Guarulhos airport

staff is very nice and helpfull staff at reception speak several languages

Good price and excellent breakfast. Location was appropriate in Sao Paulo. Internet connectivity. Airport shuttle from the airport was not available between 1730 and 1900 hours

Good location I didn´t like the service of the manager

Free internet in the room but pay 3 reals for the cable. with shuttle bus to GRU. fit for those only overnight in Sao Paulo.

it is a travel hotel in the sao paulo airport...clean showers and rooms....well worth it...the airport is burtally spartan...with very little food choices....best to sleep the long layover and get up and go...bring ear plugs and a towel..... the walls are not sound insulated...anyone walking in the hall can wake the light sleeper....

the covenience to be inside of the airport that faciltates travelling not private bathrooms in room

It's easy, because it is inside the airport. The room is very small. The cell phone get no signal inside the rooms.

Bathroom cleannes

only option for the airport Guarulhos only option

Fast and no travel - internet worked well. Staff said they would call me and did not - almost missed my flight. You need an automated system so customers can be sure they will get called.