Guest reviews
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Overall Rating
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9.8 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 10.0 "100%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 7.5 "Great parking , according to 75%." 7.3 "Easily accessible by car , said 73%." 10.0 "Good access to the airport , said 100%." -
9.3 "World class service."9.9 "99% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." 8.2 "82% said therecreation staff was great ." 7.0 "70% said thebooking process went smoothly ." -
8.3 "Breakfast is good."9.8 "98% were
happy with the price of the breakfast ." -
7.8 "Good cleanliness."7.7 "77% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
6.9 "Vibe was decent."5.5 "55% considered the
lobby entrance to be so-so ." 6.4 "Only 64% thought, thehotel was luxurious ." -
6.5 "Bar is ok."6.0 "Only 60% were
satisfied with the beverage prices ." -
6.5 "Average amenities."6.2 "62% thought the
building was acceptable ." 5.5 "55% considered thelobby entrance to be so-so ." 6.1 "61% said thehandicap accessible facilities were average ." -
5.7 "Rooms are ok."5.5 "For only 55%, the
bathroom was ok ." 7.0 "70% said thebathroom was clean ." 5.2 "Only 52% thought theshower was ok ." -
4.2 "Internet is poor."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Near to public transport , according to 100%." 10.0 "100%liked the proximity to shopping ." 7.1 "Easily accessible by car , said 71%." 10.0 "City centre within easy reach , said 100%." -
9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." -
8.0 "Food is delicious."8.2 "
Yummy desserts , said 82%." -
7.9 "Good breakfast."9.7 "97% were
happy with the price of the breakfast ." -
7.6 "Good cleanliness."7.7 "77% said
rooms were clean ." 7.4 "74% said thebathroom was clean ." 8.5 "85% thoughtit was clean ." -
6.9 "Vibe was decent."5.5 "55% considered the
lobby entrance to be so-so ." -
6.4 "Bar is ok."
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5.5 "Rooms are ok."5.6 "For only 56%, the
bathroom was ok ." 6.8 "Beds were acceptable for 68%." 5.2 "Only 52% thought theshower was ok ." -
4.4 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Overall Rating
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9.8 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." -
9.3 "World class service."9.9 "99% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." -
8.4 "Breakfast is good."
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7.8 "Good cleanliness."7.8 "78% said
rooms were clean ." -
7.0 "Good vibe."8.3 "83%
enjoyed the friendly atmosphere ." 9.1 "91% said it was astylish hotel ." -
6.6 "Average amenities."6.3 "63% thought the
building was acceptable ." -
6.6 "Bar is ok."
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5.7 "Rooms are ok."5.4 "For only 54%, the
bathroom was ok ."
Overall Rating
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9.5 "Terrific location."
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5.2 "Rooms are ok."
Overall Rating
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9.9 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." -
9.3 "World class service."9.8 "98% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." -
8.3 "Breakfast is good."
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6.9 "Vibe was decent."
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6.1 "Bar is ok."
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5.4 "Rooms are ok."
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4.2 "Internet is poor."2.7 "73% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0review from
The location was good as it was near where our cruise ship left us and the Sydney Bridge as we did the tour. Also, handy to the Rocks weekend markets. The renovations had not been completed and we had not been notified that the lifts would be out and that there was no airconditioning. The ceiling fan was noisy and the bathroom fans from other rooms continually woke us during the night.
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4.7review from
Location, ideal for the Rock's and access to transport links of Circular Quay. Noisy, room described as cosy, meant tiny! Furniture as old as the hotel. No mirror in room (complaint from wife). Receptionist (Elizabeth) quite rude when dealing with complaints from many quests. Refurbishment work still underway
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6.7review from
We chose the wrong time to visit the Russell Hotel, as renovations were going on. However I am sure that in a few weeks time, when they are finished, it will be a very comfortable place to stay. Excellent location.
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4.7review from
Great location We should have been warned that currently the hotel is being refurbished. Perhaps when done it will be alot better
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4.0review from
The location was good, walking distance to circular quay. The location was good, walking distance to circular quay. Small room, no chairs, expensive. We were brought breakfast to our room and expected to eat it there but there was nowhere to sit or put the tray, just the bed and the floor. No sign of the Acacia restaurant mentioned on the web site description. The hotel was effectively a building site and outside our room everywhere was coated in dust. No normal hotel facilities and we weren't told about the small guest lounge, in which we could have eaten our breakfast.
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8.0review from
The location was perfect, the staff were friendly and helpful and it was good value.
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8.0review from
wonderful position for sightseeing,oldest hotel in the rocks,with the oldest pub two doors away. Next street our cruise ship was docked so we were able to walk on board our ship with our luggage. fantastic no
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7.0review from
I liked that breakfast was included, staff tried to meet our needs, the jelly beans, and every one was very friendly. The stairs!!!
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8.0review from
everything, loved the old world style, the staff are excellent, in fact we intend returning again soon,
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6.0review from
Good location; decoration; the building; nice and attentive staff. A more generous breakfast.
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8.0review from
The location was perfect, the staff were friendly and helpful and it was good value.
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8.0review from
wonderful position for sightseeing,oldest hotel in the rocks,with the oldest pub two doors away. Next street our cruise ship was docked so we were able to walk on board our ship with our luggage. fantastic no
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8.0review from
everything, loved the old world style, the staff are excellent, in fact we intend returning again soon,
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6.7review from
We chose the wrong time to visit the Russell Hotel, as renovations were going on. However I am sure that in a few weeks time, when they are finished, it will be a very comfortable place to stay. Excellent location.
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7.0review from
I liked that breakfast was included, staff tried to meet our needs, the jelly beans, and every one was very friendly. The stairs!!!
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4.0review from
The location was good as it was near where our cruise ship left us and the Sydney Bridge as we did the tour. Also, handy to the Rocks weekend markets. The renovations had not been completed and we had not been notified that the lifts would be out and that there was no airconditioning. The ceiling fan was noisy and the bathroom fans from other rooms continually woke us during the night.
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4.7review from
Location, ideal for the Rock's and access to transport links of Circular Quay. Noisy, room described as cosy, meant tiny! Furniture as old as the hotel. No mirror in room (complaint from wife). Receptionist (Elizabeth) quite rude when dealing with complaints from many quests. Refurbishment work still underway
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4.7review from
Great location We should have been warned that currently the hotel is being refurbished. Perhaps when done it will be alot better
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4.0review from
The location was good, walking distance to circular quay. The location was good, walking distance to circular quay. Small room, no chairs, expensive. We were brought breakfast to our room and expected to eat it there but there was nowhere to sit or put the tray, just the bed and the floor. No sign of the Acacia restaurant mentioned on the web site description. The hotel was effectively a building site and outside our room everywhere was coated in dust. No normal hotel facilities and we weren't told about the small guest lounge, in which we could have eaten our breakfast.
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6.0review from
Good location; decoration; the building; nice and attentive staff. A more generous breakfast.
