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Rooms where lovely. Staff and facilities where exceptional Swimming pool smelt rotten ! Very unsafe pool tiles husband bashed his knee off the bottom and became badly infected!!!! Breakfast variety was just ok didn't really cater for small kids and had one of the breakfast staff keep coming around trying to take plates etc two mins after everyone had just sat down , felt very uncomfortable:/
The staff were exceptional, both at the front desk when they had resolve the issue that booking.com had not passed on my reservation to Hampton Inns. The staff that look after the complimentary breakfast were really pleasant, friendly and exceedingly helpful, even when not asked. The hotel needs outside plug ins for the very cold nights in the winter when cars need to be plug in, so they will start in the morning
The Hampton was very clean and the staff was extremely friendly and helpful. Everything was very nice about it. The breakfasts were excellent. We have been there before and we will be back
Staff called after we arrived to insure we had all of our needs not celiac friendly breakfast option
swimming pool wasn't as clean as what i was expecting, lots of grime around the bathtub. I had to clean before i took a bath
Breakfast Unable to request king when the room was booked.
Clean and Friendly service. Comfy beds and linens Overcrowded common areas especially at breakfast - hard to find a seat and the waffle line up blocked the rest of the food so getting breakfast was very slow. (and this was when the hotel was < 1/2 full) Expensive for a fairly basic hotel room.
No complaints about staff or service at the hotel, it was very nice! Hotel was very nice but very unforgiving if you make an error on a booking. We are already customers for a future date but they would not step out of "policy". I would have felt much better about this chain knowing we could work together and I would remain a long time customer. (It was my error on a cancellation for booking a wrong date.)Thank goodness I booked through an online agency, they gave a complimentary gift certificate since the Sheraton was unforgiving. I would never book directly through a hotel now knowing this.
Room was nice, woman in the club room was nice and her breakfast was very good The music at the bar was booming all night. Dusty on the microwave, and a touch of mold in the shower
Time to relax with family, reasonable food, curtious staff, helpful and friendly. Beds were comfortable. Staff were saying good-morning to each other upon their arrival near 7:00 a.m. It was a little too early to hear noise after being at a wedding the night before. They probably did not realize they were disturbing people but you could hear it in the room and it wasnt just one or two but several and continued for several minutes.
The staff were friendly
staff were professional and the hotel and rooms were clean and comfortable
Service in Botanica was always very good..House keeping staff fetched extra glasses when asked, as we had some company No hairdryer, didn't need an iron.Thin towels and only one facecloth for two of us.
It was convenient. Parking was adequate. The staff was polite. The room furnishing were very worn and should have been replaced long ago. The restaurant food was not very good.
It was very quiet and comfortable. The swimming pool was not heated so we were not able use it.
the location was great, walking distance to the rink the bed was not very comfortable to sleep in
Staff was pleasant and helpful. No,
The staff was fantastic - friendly, helpful, pleasant. The room was very nice and comfortable, and the atrium/pool area was relaxing. The hotel is a bit of a maze to get around in.
The staff were friendly and very helpful
by the lake they charged $10 extra for the third person which did not make sense to me because there were two double beds. breakfast was not great
The proximity (walking distance) to everything you would want or need in Sylvan Lake. Not exactly beach front! Please, also include in the description where the rooms are located. I was not aware that I would have to walk down to the lobby every time I wanted to go outside. I prefer a direct door from my room to outdoors.
great location unclean everyplace was messy and dirty
location I asked for a non smoking room and the place reeked of smoke, so badly that it made my throat sore!!! Everything had a very strong smoke odder on it, sheets, towels.Washroom facilities were also very small!
The pool was awesome and the staff were all friendly and helpful! Sunday morning breakfast had everyone waiting at 9am and no seats. We waited and were ok but heard others complaining.
good pool- and hot tub, close to shopping great free breakfast nothing
Very big nice clean room well appointed.
Nice breakfast, helpful and friendly staff. Pool was open early and closed late. Late check out (noon). Keurig, mini fridge and microwave with disposable dishes in room.
Friendly staff clean room Fridge was not very cold
This guest did not leave comments about this hotel.
Staff are very friendly and helpful! Everything is welcoming! Bottom of the pool had some sharp spots where some of the children were getting cuts on their feet as well as the chairs in the pool area might get checked as I witnessed a Father with baby sit down and chair broke! Luckily not hurt.
Spacious room. The breakfast was limited due to it being Christmas. Understandable but still a bit disappointing.
Staff was very helpful...awesome rooms booked were supposed to be non smoking, one room smelled of smoke but other was extreme smoke smell, where windows were left open to air out. Rooms were a little dusty, second room....the really smoky smell one, crud was found at foot of comforter.
Free breakfast was excellent, Staff was very nice! Not that i experienced
Outside appeal was nice. Easy to find. Our room was a good size but floor was covered in crumbs and there were two pieces of chewed gum on floor and leather chair had crumbs or food on it.
Room was spacious, clean and bright
Cleaners were constantly in and out the side door to go have smoke breaks syarting at 8 or 8:30 am. Which was unfortunate as this was really the only noise that woke us both mornings. The place was standard basic hotel room.
Breakfast, bed's, convenient, comfortable and the gym. That the breakfast did not have hot items.
I truly enjoyed my stay in Red Deer!!! From the moment I walked in the door until I left 3 nights later!! The front desk was FRIENDLY, helpful, and did everything they could to make my stay comfortable. Thank you and I will be back!!
Beds were very comfy. Location was very convenient. Room smelled awesome. No mention (or discount) due to pool being inoperable. Hard to access from main roads
Motel style room so we could park right outside, lucky to get a ground floor unit. Location is excellent for where we needed to be. Paid under 80 bucks for a king bed and a hot shower on a weekend. After Mud Hero this is exactly what we needed! The staff were all exceptional though, very friendly and happy to offer suggestions on local eateries and the like. This is the hotel room that you see on TV where the drug dealers live and the hookers are found dead on CSI. The room was filthy with age - it was obvious that it had been 'cleaned' but 40 years of travellers had left their stains and scunge. We were certainly not expecting much, and we were actually disappointed. Oh and the bed is a rock. If the carpet would have been cleaner I may have just slept on the floor.
It leaked, the plug was in when I got there and the tub was full of water! :-( The walls were paper thin, I heard the neighbours to my left fight and te one on the otherside if the bathroom cough up a lung. Bed was comfy.... Bathroom could use paint as I could see black handprints on the wall yuck
The staff were extremely helpful and friendly, a down home feel. They have a free bar b que set up for yoursupper convenience, pool was great as was the hot tub, conveniently located. They have a 24 hour coffee set up in the lobby which was extremely convenient. Recommended stay for anyone. The breakfast was good, just in high times in morning demand a little slow coming, but no biggie, just a point not a criticism
I come to Red Deer 3 times a year for business meetings. We usually stay elsewhere because this hotel is usually booked. However, at this trip there was a room available and I booked it. This hotel has a breakfast area that is very welcoming after a long drive and some of us can gather and have a short relaxing visit before we need to meet for our business meeting. The rooms were large and very well set up for me to sit and read or just relax and watch television. Beds were very comfortable and the staff were helpful. Only one thing marred my visit. I love to swim. One of the reasons I booked this hotel was that I was looking forward to swimming a few laps in the morning. Whenever I stay anywhere with a pool I swim for an hour every morning. Unfortunately, this pool does not open till 9. Travelling for business, this does not give me any time since my meetings start at 8:30. At night the pool is usually full of children.....which is the way it should be. (; Could the management see fit to allow swimming from 6 am to 9 am as adult swim only? Thank you.
Ease of checkin/checkout The price charged wasn't the price quoted by booking.com when I used your online service
The girls at the counter were very courteous, pleasant and helpful. The eggs and bacon were nice on the first morning that we were there. The girl next door trying to get her dog cage through the door. I thought someone was getting clobbered. There was also a dried pile of mud in the hall. It was still there when I returned. Also some heavy walking upstairs through the night.
The rate was good for my wallet, the check in was good. Beds were comfortable and clean (at least they seemed clean). Rooms were fairly sound proof and we didn't hear neighbours at all. Good location and near shopping and Gasoline Alley. The fridge and microwave was very handy. If you had a family and needed to watch your budget, this hotel is sufficient.... not the RITZ but will do. Toilet leaked and housekeeping did not notify head desk. Room was not vacuumed when we first came into room. The 2 queen bed room was crowded and there is no real room for suitcases. Towels could be a lot larger. Hand towels are not great for bath use.