Crowne Plaza Syracuse

Crowne Plaza Syracuse

701 East Genesee Street, Syracuse, NY 13210, United States
+1 315 479 7000

rate per night


based on 570 reviews

Crowne Plaza Syracuse
Fri 2/3
Tue 2/7

About Crowne Plaza Syracuse

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Enhanced cleaning
    This stay has committed to enhanced cleaning measures.Learn more
  • Freebies
    This stay includes Wi-Fi and Airport shuttle for free

The Crowne Plaza Syracuse is an upscale option for those who are looking for a place to stay in the area. The hotel features 279 rooms, which includes three luxury suites. The property can be a stellar choice for those who are traveling on business, as well as those who are traveling for pleasure. The location of the hotel is another nice feature, making it easy to get around the city.

The rooms at the property have some quality amenities that help to make the guests feel right at home. Travelers can expect premium bedding, along with a workspace in the rooms. The desks feature ergonomic chairs, as well. The rooms have flat-screen TVs, room service, air conditioning, a coffee and tea maker, a private bathroom with a shower and tub combination, and daily housekeeping. Hypoallergenic bedding is available if needed. ADA compliant rooms are available, as well.

The hotel services and amenities are just as impressive as the features found in the rooms. Guests will find a library lounge, meeting and event space, an executive lounge, a complimentary fitness center, and concierge services. Same day dry cleaning and laundry are available during the workdays. Guests can dine on-site at Redfield’s Restaurant.

Travelers at the hotel will be close to parks, places of business, and they will be close to the 81, which can help them quickly get to other areas they may need to visit. The property is also close to some great places to dine, such as Strong Heart’s Café, Franco’s Pizzeria & Deli, and Funk ‘n Waffles.

Photos of Crowne Plaza Syracuse

Property safety measures

Crowne Plaza Syracuse has implemented the following measures:
Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Latest deals for Crowne Plaza Syracuse

Fri 2/3
Tue 2/7
Show deals with
Standard Rooms($112 - $695)
Standard room
bed type unknown
bed type unknown


$112 totalKAYAK
bed type unknown
bed type unknown


$118 totalSuperTravel
1 king bed

1 king bed



$126 totaltravelup
Double Rooms($117 - $486)
Double room
bed type unknown
bed type unknown


$117 totalSuperTravel
2 double beds

2 double beds


2 double beds

2 double beds



$142 totalSuperTravel
King Rooms($146 - $502)
King room
bed type unknown
bed type unknown


$146 totalAGODAPV
bed type unknown
bed type unknown


$153 totalAGODA
bed type unknown
bed type unknown



Amenities at Crowne Plaza Syracuse

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free airport shuttle
  • Shuttle service (free)
  • Business center

Health and safety

  • Physical distancing in dining areas
  • Physical distancing rules
  • First-aid kit
  • Enhanced cleaning
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Safe
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces

Services and conveniences

  • Conference rooms
  • Wedding services
  • ATM on-site
  • Business center
  • Wake-up service
  • Safety deposit box
  • Concierge service
  • Meeting/Banquet facilities
  • Room service
  • Key access
  • Key card access
  • Express check-out
  • 24hr front desk


  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Trash cans
  • Conditioner

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Roll-in shower
  • Elevator
  • Accessible by elevator
  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Upper floors accessible by elevator


  • Restaurant
  • Bar/Lounge
  • Tea/coffee maker
  • Refrigerator
  • Food can be delivered to guest accommodation
  • Coffee machine
  • Vending machine (drinks)
  • Vending machine (snacks)


  • Seating area
  • Interconnected room(s) available
  • Sofa
  • Telephone
  • Carpeted
  • Tile/marble floor
  • City view
  • Storage available


  • Shower
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom
  • Walk-in shower

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV


  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet


  • Computer use available
  • Fax/photocopying
  • Laptop safe
  • Desk

Parking and transportation

  • Shuttle service (free)
  • Parking
  • Free airport shuttle


  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Things to do

  • Gift shop


  • Fitness center

Reviews of Crowne Plaza Syracuse

OkayBased on 570 verified guest reviews

Pros +
Cons -

Time of Year:
Show reviews that mention
Sort by:
Newest first
8.5 Very good
Pros:The building is cylindrical, making all the rooms wedge shaped and spacious.
Cons:The lobby and front entrance were on the opposite side from the parking garage, making check-in confusing for a lone traveler who's carrying a ton of stuff and exhausted to find their way around. The elevators' electronic floor selection touchpad system is confusing, at first. The shower is terrible, with a low-pressure "rainfall" stream that made it difficult to wash the shampoo from my hair. The bed was half firm and half soft; neither was very comfortable. The frame was so flimsy that, when I shifted, I felt like it was going to collapse. I'm heavy, 200lbs, but that shouldn't be enough to nearly break a mattress and frame! Also, the location next to the highway is very loud and earplugs couldnt drown out the sound fully (I was on the 14th floor).
6.0 Okay
Cons:Noisy. Highway next door. Renovations going on till late in the building. Little sound proofing between rooms.
7.4 Good
Cons:House keeping - did not renew cin room coffee or collect used cups/glasses.
5.7 Fair
Pros:Clean comfortable
Cons:Free Shuttle isn't available most of time they take you places and can't pick you up even when you aren't in a hurry, refusal
3.1 Poor
Pros:Location to restaurants and entertainment.
Cons:Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
8.0 Very good
Pros:Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital.
Cons:Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.


701 East Genesee Street, Syracuse, NY 13210

What's nearby

  • Syracuse Stage314 yd
  • Everson Museum of Art0.3 mi
  • Oncenter War Memorial Arena0.4 mi
  • Erie Canal Museum0.4 mi
  • Landmark Theatre0.5 mi
  • Clinton Square0.6 mi
  • Armory Square0.7 mi
  • Milton J. Rubenstein Museum of Science and Technology0.7 mi
  • Syracuse University0.7 mi
  • Carrier Dome0.7 mi
  • Thorndon Park1 mi
  • Carousel Mall2 mi



Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

FAQs when booking at Crowne Plaza Syracuse

  • Crowne Plaza Syracuse is located at 701 East Genesee Street, 0.3 miles from the center of Syracuse. Syracuse Stage is the closest landmark to Crowne Plaza Syracuse.

  • Check-in time is 3:00 PM and check-out time is 12:00 PM at Crowne Plaza Syracuse.

  • Yes, Crowne Plaza Syracuse offers free Wi-Fi.

  • Yes, Crowne Plaza Syracuse offers free airport shuttle service.

  • Crowne Plaza Syracuse is 4.8 miles from Syracuse Hancock Intl. Crowne Plaza Syracuse is 39.2 miles from Rome Griffiss Intl.

  • KAYAK scours the web for all room deals available at Crowne Plaza Syracuse in Syracuse and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Crowne Plaza Syracuse and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Crowne Plaza Syracuse.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city center

0.3 mi

Location rating


Nearest Airport

Syracuse Hancock Intl

Distance to airport

4.8 mi