Crowne Plaza Syracuse

701 East Genesee Street, Syracuse, NY 13210, United States
+1 315 479 7000

rate per night


based on 472 reviews
Crowne Plaza Syracuse - Syracuse, NY
Fri 4/9
Sat 4/10
Compare vs. KAYAK |

Provider Nightly total $71 $86
Hotwire $86

Good to know

Value for money


Distance to city center

0.3 mi

Location rating


Nearest Airport

Syracuse Hancock Intl

Distance to airport

4.8 mi

Rooms available at Crowne Plaza Syracuse

Fri 4/9
Sat 4/10

Standard Rooms


Bed type
$71 per night
$100 per night
$129 per night
$151 per night
$187 per night

King Rooms


Bed type
King bed
$86 per night
King bed
$86 per night
King bed
$86 per night
King bed
$86 per night
King bed
$87 per night
$115 per night
$125 per night
$138 per night
$180 per night

Double Rooms


Bed type
Double bed
$86 per night
Double bed
$107 per night
Double bed
$108 per night

Reviews of Crowne Plaza Syracuse



Traveler rating


Time of year

Traveler type

Show reviews that mention

room was clean in 155 reviews
staff was helpful in 116 reviews
front desk in 84 reviews
hotel was very close in 65 reviews
free parking in 59 reviews
location was convenient in 57 reviews
small and the shower in 57 reviews
bathroom was so small in 50 reviews
room service in 44 reviews
close to highway in 27 reviews
view was nice in 26 reviews
shuttle service in 23 reviews
bed was comfortable in 17 reviews
library lounge in 13 reviews
syracuse university in 11 reviews
bed too soft in 7 reviews
complimentary drink in 5 reviews
drink voucher in 4 reviews
restaurant were great in 4 reviews
two people in 4 reviews
business professionals in 3 reviews
beds where uncomfortable in 2 reviews
  • Excellent
    Aug 2019

    The building is cylindrical, making all the rooms wedge shaped and spacious.

    The lobby and front entrance were on the opposite side from the parking garage, making check-in confusing for a lone traveler who's carrying a ton of stuff and exhausted to find their way around. The elevators' electronic floor selection touchpad system is confusing, at first. The shower is terrible, with a low-pressure "rainfall" stream that made it difficult to wash the shampoo from my hair. The bed was half firm and half soft; neither was very comfortable. The frame was so flimsy that, when I shifted, I felt like it was going to collapse. I'm heavy, 200lbs, but that shouldn't be enough to nearly break a mattress and frame! Also, the location next to the highway is very loud and earplugs couldnt drown out the sound fully (I was on the 14th floor).

  • Okay
    Apr 2019

    Noisy. Highway next door. Renovations going on till late in the building. Little sound proofing between rooms.

  • Good
    Dec 2017

    House keeping - did not renew cin room coffee or collect used cups/glasses.

  • Okay
    Aug 2017

    Free Shuttle Joke

    Clean comfortable

    Free Shuttle isn't available most of time they take you places and can't pick you up even when you aren't in a hurry, refusal

  • Mediocre
    Aug 2016

    Crowne Plaza Syracuse

    Location to restaurants and entertainment.

    Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.

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About Crowne Plaza Syracuse


The Crowne Plaza Syracuse is an upscale option for those who are looking for a place to stay in the area. The hotel features 279 rooms, which includes three luxury suites. The property can be a stellar choice for those who are traveling on business, as well as those who are traveling for pleasure. The location of the hotel is another nice feature, making it easy to get around the city.

The rooms at the property have some quality amenities that help to make the guests feel right at home. Travelers can expect premium bedding, along with a workspace in the rooms. The desks feature ergonomic chairs, as well. The rooms have flat-screen TVs, room service, air conditioning, a coffee and tea maker, a private bathroom with a shower and tub combination, and daily housekeeping. Hypoallergenic bedding is available if needed. ADA compliant rooms are available, as well.

The hotel services and amenities are just as impressive as the features found in the rooms. Guests will find a library lounge, meeting and event space, an executive lounge, a complimentary fitness center, and concierge services. Same day dry cleaning and laundry are available during the workdays. Guests can dine on-site at Redfield’s Restaurant.

Travelers at the hotel will be close to parks, places of business, and they will be close to the 81, which can help them quickly get to other areas they may need to visit. The property is also close to some great places to dine, such as Strong Heart’s Café, Franco’s Pizzeria & Deli, and Funk ‘n Waffles.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly

7.6 Good

based on 472 reviews









Check in

3:00 PM

Check out

12:00 PM


Policies vary by room type and provider.

Amenities at Crowne Plaza Syracuse

Conference rooms
Shuttle service (free)
Computer use available
ATM on-site
Free Wi-Fi
Business center
Wake-up service
Pets allowed on request. Charges may apply.
Wi-Fi available in all areas
Daily housekeeping
Increased accessibility
Concierge service
Safety deposit box
Gift shop
Seating area
Laundry facilities
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Room service
Smoke alarms
Accessible by elevator
Physical distancing in dining areas
Physical distancing rules
First-aid kit
Interconnected room(s) available
Socket near the bed
Alarm clock
Key card access
No smoking
Hand sanitizer in guest accommodation and key areas
Express check-out
Body soap
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Tea/coffee maker
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
Toilet paper
All plates, cutlery, glasses and other tableware have been sanitized
Pay-per-view channels
Free airport shuttle
City view
Delivered food is securely covered
Trash cans
Food can be delivered to guest accommodation
Coffee machine
Guests can opt-out of accommodation cleaning
Upper floors accessible by elevator
Staff follow all safety protocols as directed by local authorities
Vending machine (drinks)
Vending machine (snacks)
Private bathroom
Wardrobe or closet
24hr front desk
Storage available

FAQs when booking at Crowne Plaza Syracuse

Does Crowne Plaza Syracuse have special cancellation policies due to coronavirus (COVID-19)?

Where is Crowne Plaza Syracuse located?

When is check-in time and check-out time at Crowne Plaza Syracuse?

Does Crowne Plaza Syracuse offer free Wi-Fi?

Does Crowne Plaza Syracuse offer free parking?

Does Crowne Plaza Syracuse offer free airport shuttle service?

How far is Crowne Plaza Syracuse from the airport?

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Does Crowne Plaza Syracuse have a pool?

Photos of Crowne Plaza Syracuse

Crowne Plaza Syracuse - Syracuse - Building
All Photos (35)
Crowne Plaza Syracuse - Syracuse - Building
Building (5)
Crowne Plaza Syracuse - Syracuse - Bedroom
Bedroom (9)
Crowne Plaza Syracuse - Syracuse - Lobby
Lobby (1)
Crowne Plaza Syracuse - Syracuse - Restaurant
Restaurant (1)

Property safety measures

Crowne Plaza Syracuse has implemented the following measures:

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.


Most Popular Landmarks

  • Syracuse Stage314 yd
  • Everson Museum of Art0.3 mi
  • Oncenter War Memorial Arena0.4 mi
  • Erie Canal Museum0.4 mi
  • Landmark Theatre0.5 mi
  • Clinton Square0.6 mi

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