Genesee Grande

I liked the location and the appearance from the outside. The staff was very nice, especially the shuttle drivers. The front desk staff were accommodating

The entire lobby was under construction so it was a bit dirty and dusty from that. No real comfortable place to sit in the lobby. I had to change my room upon arrival because it was cold and musty smelling. They gave me a lesser room but at least it was warm and had no mold/ musty smell to it. The biggest problem was the noise from other rooms. A group or couple arrived down the hall from me and were loud and disruptive until 3:30 a.m. I told the front desk the next day and they were aware of it and apparently charged them more money but that didn’t help me get any rest that night. So overall, I’ll not stay there again. I thought it was going to be a nicer accommodation and felt after that horrendous night of commotion they should have credited me in some way.

Room was cold and thermostat didn't work. Carpet was wet and air conditioner panel was off and against the wall. I tried to explain to gentleman at reception but he was not responsive or apologetic

This used to be a grand hotel. The new owners have ruined it. And this was major renovation with drills hammers at 7:00 am all day. We should have been warned. Will never stay again.

see above

Nothing at all! Hotel was not clean, under construction, rooms were very small and vending machines charge $5 for a water!!!

Everything! Staff was not friendly they seemed inconvenienced when asked a question. Maybe tell the host to take out her nose piercing before work so she doesn’t look like she belongs on a farm! Very unprofessional.