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I liked the atmosphere about the place, the rooms were very clean and appealing, The waiters and waitresses were very obliging, and polite.There was a very comfortable feel about the whole place. My only reservations were regarding the unavailability of items on the food menu and the wine list.
The food & neil diamond tribute
Very comfortable , excellent VFM , good food and the staf were very pleasant and helpful No complaints at all
The hotel was very comfortable and steeped in history. The hot water on the top floor of the hotel lacked pressure and was not always hot.
Room was adjacent very busy road and hence very very!!! noisy which was a shame as it was a very good room for the price otherwise. had to set off at 7 20 am full breakfast not available till 7 30 am although toast coffee etc was provided
food, staff interior of the hotel part (pub is ok)
Breakfast excellent Fan in bathroom extremely loud and obviously faulty
Location, helpful staff, room and bedroom area security At breakfast I ordered smoked haddock and was served haddock. Lovely for lunch but not breakfast. I do not think the member of staff knew what smoked haddock is.
Nice-sized family room. Good breakfast. Curtains and fittings strating to look a bit tatty.
Cosy and a very warm welcome. The Romanian staff at the front desk and pub is very nice and takes a very good care of your needs. Excellent !
Convenient for purpose of our visit As above
Within easy reach of Silverstone Had a room on the top floor with no water due to poor pressure
the bar was the only warm room we arived and there Was no heating on in the room it was freezing we asked if the heating was on because the room was freezing the only place that was warm was the bar so we went and sat down there for something to eat.The food wasnt anything to write home about i had minced lamb pie which was on as special,you got a table spoon of mash potatoes a small like ramakin of lamb with veg that was mashed up as though it was ready to feed a small child with a puff pastry circle on top which was burnt and a few peas everything was like quick food my partner had chips egg gammon which was hard and a few peas.After tea we went back to our room and we had to go down and ask to put the heating on as it was freezing we were in bed at 830pm to keep war
Evidence of refurbishment; basically clean and tidy Inadequate parking; room poorly laid out (beam at face height over end of bed); no cupboard/storage space; no fire exit notices in room; no details about hotel in room; no remote control for tv; insecure headboard; most lights not working in bathroom; no refill of toilet paper; took money at beginning of stay; only one catch on window; uneven treads on staircase with no handrail; etc
The hotel was very comfortable and clean. The meals reasonably priced and plentiful Our room was very noisy due to the fact that it was not double glazed and I could hear the traffic passing in the night therefore I did not have a good nights sleep. Also the room was very cold due to the fact that there were draughts coming through the sash windows and the heating had been mistakenly switched off by a member of staff but when we enquired why the heat was off we were given a satisfactory explanation and it was back on when we returned to our room. In mitigation it was a very very cold weekend.
friendliness of staff. evening meal excellent. Comfortable soft bedding. Quaint and relaxed.Refurbishment did not intrude on our stay. in the room - more milk & a mug or larger cup for tea/coffee, glasses for water. Mug at breakfast time or refill - perhaps a pot tea/coffee on the table. Toast not very good and no marmalade.
Friendly staff, cosy atmosphere, nice room, good food. Tv not working
The room was very comfortable and quiet. For the price, there was no housekeeping. And although it sounds petty, the water pressure was so bad we couldn't wash the soap off!
Good parking, pleasant room, excellent breakfast (with nice staff there) Room far too hot with no real controls other than to open the windows (ground floor). Internet connectivity didn't work for my i-phone.
Room heat was unbearable,especially as the weather was not hot. Air conditioning or much larger fan needed!
Nice room close to silverstone where I was competing over the weekend. Room 18 shaver point did not work. Party started being noisy till 03.30 in the morni ng which I would not complain about but we had a 07.30 start at silverstone.
Very close to the Silverstone circuit. Reception was not attended when I arrived at around 18:30, when the receptionist arrived she advised that the intercom phone did not have signal next door in the pub/restaurant. It took 30 minutes from arriving at the hotel to getting into my room.
Staff were excellent - friendly and helpful, particularly the breakfast staff in the Inn next door.
Clean, modern, quick check in Room next to noisy air con unit. Poor standard of food considering price & four star rating.
The staff were fantastic, very helpful. The hotel is one of the best I've stayed in. Well kept and clean. The room was lovely, bed was comfortable and services were spot on...especially when I couldn't work out how to use the shower and called reception! Someone was up to my room in an instant! The drinks at the bar were a little expensive however, it seemed to match the standards of the hotel which were obviously very high!
no comment - room not ready until 4pm didnt like spa guests in bar area in dressing gowns. - they should have their own area, we felt very uncomfortable. lunch food very late and not exactley what was on menu which we ordered, free of charge offered. evening meal was left, not to standards which we anticipated.
I liked the Swimming Pool and Leisure / Spa facilities which were very good. The prices of drinks in the bar £8.00!! for a glass of wine. The hotel was hosting an Hifi exhibition. The rooms used were on bedroom floors which made the corridors very busy and noisy. I could not get a dinner reservation untilo 9pm so we had to go and eat out.
Very understaffed at reception and in the bar
The room -very comfortable. Checking in - room not available at 4pm - check-in is from 3pm! Given wrong room - had to wait 15 mins outside correct room awaiting key - then later found room not made up for two people - house keeping had to be notified to sort room out !! Not expected in 4 star hotel
When we had an issue with the original room the duty manager was very quick to sort the problem by way of a new room(upgrade). The walk across to silverstone was a pleasant way to start the day(30 minutes at a slow amble go right to gate 5) Breakfast service needs to be at the same standard as supper
The golf course next door Quite a lot, the first 2 rooms given were unacceptable one didn't have a window, only a sky light which was too high to look out of, the other room the window was facing a brick wall approx 1 mtr away, the 3rd room which we accepted was only equipped for one person although there were two of us. The price of meals was expensive, The breakfast dining experience - seating for over 500 was like a large canteen, with staff speaking very little or very basic English. Morning papers although ordered were never delivered. The hotel is obviously more into delegate meetings etc than customers on a midweek luxury break, my husband & I felt lost in the deluge of 'lap-toppers'.
Access to the spa facilities and the excellent service from the staff. No bar in room for water or drinks which I thought was unusual for this standard of hotel.
The ease of access to Silverstone race track The room was very hot with no air conditioning