Delicious breakfast with a good choice, nice lobby, friendly staff, beautiful room, comfortable beds, good breakfast, good location, always nice and clean, comfortable stay with great location, breakfast and location excellent, secure room and building, great location, spacious rooms, great view, very clean, staff knowledgeable and friendly, very new hotel in a side of a newly renovated posh area, clean, modern with great facilities, staff is good, rate was very-very reasonable, spacious with all amenities needed, big room, the best hotel, good location, close to the harbor and old town, spacious room, comfortable bed, three beds -room was perfect for our family of three adults, breakfast was nice.
The worst hotel experience, no air conditioning in the room, the swimming pool was a paid service for the hotel guest, never received wake-up call, no robes nor slippers included in the room, windows let a lot of cool air in, crowded and room with window to inner courtyard made it very hot, receptionist was awful, very basic facilities, mold in the shower, terrible smell coming out of the drain in bathroom floor, no ventilation in the bathroom, bad omelette, staff at breakfast are not able to communicate, room was smelly and the air was stuffy, one of the main lifts was out of order, facility staff behavior, expensive offer of swimming pool and sauna, eggs were cold, bedding was stained, hassle with Metropol Spa Hotel and Metropol hotel in the same building, massive sewer smell in the bathroom, hair in the sink, air conditioning in the room was blowing too hard and couldn't be regulated.
Daily housekeeping, physical distancing rules, first-aid kit, CCTV in common areas, CCTV outside property, hand sanitizer in guest accommodation and key areas, use of cleaning chemicals that are effective against coronavirus, 24-hour security, guest accommodation is disinfected between stays, thermometers for guests provided by property, all plates, cutlery, glasses and other tableware have been sanitized, safe, guests can opt-out of accommodation cleaning, staff follow all safety protocols as directed by local authorities, disinfection of high-touch surfaces, business center, wake-up service, safety deposit box, mini-market on site, meeting/banquet facilities, key card access, 24hr front desk, increased accessibility, elevator, multi-lingual staff, accessible by elevator, no smoking, non-feather pillow, upper floors accessible by elevator, designated smoking area, flat-screen TV, cable or satellite TV, TV, parking, beauty salon, cribs available, computer use available, fax/photocopying, desk, family rooms, seating area, hardwood or parquet floors, inner courtyard view, interconnected room(s) available, sofa, telephone, storage available, electric kettle, restaurant, bar/lounge, tea/coffee maker, refrigerator, vending machine (drinks), vending machine (snacks), coffee shop, free Wi-Fi, internet, linens, fan, towels, fire extinguisher, smoke alarms, heating, body soap, trash cans, shower, hairdryer, toilet, toilet paper, private bathroom, spa and wellness center, massage, pool bar, heated pool, hot tub, indoor pool, sauna, laundry facilities, laundry service, iron and ironing board, socket near the bed, sofa bed, clothes rack, wardrobe or closet, fitness center.
Cancellation/prepayment policies vary by room type and provider. Check-in anytime after 3:00 PM, check out anytime before 12:00 PM. The hotel is located near Linnamuuseum, Eesti Meremuuseum, Oleviste Kogudus, St. Catherine's Passage, Kanuti Gildi Saal, Rahvusooper Estonia, Tallinna Sadam, Taani Kuninga Aed, St. Mary's Cathedral Tallinn, Kiek in de Kök, Alexander Nevsky Katedraal, and Toompea Castle.
