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Hospitality. Defenently + s None loved everything
staff was really friendly and attentive, receptionist was multiligual that is important, we were offered to leave the car after we have checked out before departing the town nothing
Perfect location & excellent service quality, the spa was very nice Didn't like the wine at the restaurant, although i've tasted it before, and liked it very much – was there something else in the bottle?
This is a fine modern, small hotel, very well located. The facilities are excellent and the staff outstanding. As it is located in the old city its damned hard to drive to if you are arriving in Tallinn for the first time.
The general ambiance - the design, which is a tasteful combination of old and new + serviceminded staff. And clean! Comfortable bed, but uncomfortable pillows
Very homely. Lots of nice touches eg bottles of water at night. Good size room and very comfortable. Excellent staff Couldn't get air con at constant temperature
Excellent location. Beautiful hotel, well done in an interesting and pretty old Tallinn building. Lovely interior decoration. Wonderful restaurant with outstanding breakfast (especially the scrambled eggs!) Slow bar service (lobby bar), but a lovely place to sit and relax while waiting anyway.
Nice and friendly staff and comfortable room
In addition to nice location it is a very quite and relaxing hotel. Very nice comfort and luxury for a romantic stay. The restaurant is very nice and gourmet!! The staff in the hotel is very serviceminded and nice. The spa is very good. Cleaning of the room was not good. The same dust at the table for many days. Used coffee-cup was removed two days after use.
Smiling service all around. Luxurious and tastefully decorated room with great amenities (bathrobes, toiletries etc.). Spa was beautiful: high-quality and relaxing - especially as we were the only guests in there it was really something else compared to crowded competitors. Excellent in-room breakfast crowned our romantic weekend - we wanted to go right back! Pillows are not up to standard. Couldn't get AC to heat like we wanted.
Breakfast was quite good, but room very groudy
We especially liked the location, close to services and the old town. The hotel offers private, guarded parking but the staff was a little lax in opening and closing the gate. The non-smoking rooms are on the lower floors and over the street, so they were a little noisy.
Good and clean hotel, good location to explore the old town
No so nice, the air condition was broken and we tried to get cooler room, not posssilble. And for that the hotel offered us two soft drink Some of the ladies in reception was not so nice. they didnt care for customers and they seemed to be very boring and didnt wanted to serve. Young men were polite and tried to help.
Excellent location (in the very heart of the Tallinn modern business part/district and just some 300-400 meters from tha old town) with very reasonable breakfest and lunch facilities and very good service.By the way, I prologed the stay to two nights Actually I can not point on anything negative!
Location Rooms - too small for 4* hotel, bathroom - tiny even for 1 person, no bath at all - just a hole in the floor.
the staff was very friendly and welcoming. everything was handled quickly and professionally. as they had rooms available they allowed me to do the check-in already in the morning hours before regular check-in time. breakfast was also good with lots of variety. i know tallinn very well, and i must say the location of this hotel is just excellent.
Pretty nice atmosphere and excellent location of the hotel
Close to Viru shopping center and old town. Bathroom was unpleasant. Toilet seat was broken and after shower floor was full of water.
room's interior --
The friendly and helpful staff. Nothing was too much trouble. My room was clean and comfortable. The breakfast selection was great.
Closeness to the Old Town.
the resturant style - but it will be renovated/changed in near future
Despite being situated by two major streets, our room (on 5th floor facing north) was not disturbed by traffic noise. Currently (until mid-August 2008) major road construction is going on outside the hotel, meaning that access with car/bus is difficult.
Very good location near Old Town. Rooms are very spacious, breakfast is good.
Excellent reception services: as we came with a 4-months baby, they changed our room from twin (which was booked) to double and added baby bed and helped with all questions. Especial thanks to Erika who speaks excellent Russian and made our stay perfectly convenient. Breakfast was standardly good (as in every Scandic). Good location - close to shopping center viru and very close to the Old Town. Parking 36 krowns (2,4 euro) per hour (wd 7-18, sat 8-15, sun free)... the hotel is rather old, nevertheless it's clean and cosy.
Good location, friendly professional staff, nice buffet breakfast, clean room
location, friendly staff, very good breakfast. old city wall line starts in front of the hotel, you need just cross the street and independence square. old hotel...not more than 3 star hotel.
helpfulness and competency of staff
It was central I did not like the hotel. It was outdated and when I arrived late at 11.30 from the UK, no restaurant or cafe was open, or room service available. I had to go to a 24 hour convenience store to get a sandwich for something to eat.
The hotel was renovated in a distincitive yet beautiful fashion. Breakfast was good and there was plenty of it. Clean and neat rooms. The hotel staff was a bit absent minded, though kind. Or maybe they just had not much experience in running a hotel service business.
The location and the atmosphere of the hotel. The size of the room. This was to small and no room for suitcases or clothes.
Brand new hotel and everything was new. Quality breakfast buffet. Great location. There was no lift. There was no air conditioning and only a small window.
First time I have a room with fireplace! Very cozy "historical" hotel. Great breakfast. Free internet. Right in the very center of Tallinn old town. Could hear noise from other rooms.
Exellent hotel staff!!! Right in the center of old city! Very delicious breakfast. There is no bar or restorant in the hotel, where you can have a dinner or drink a cup of coffee at any time.
Perfect location,fantastic old-style design,big rooms,friendly staff,speaks perfect English and Russian,very helpful,very good breakfast. everything was ok.
Great typical hotel located just in medieval downtown.The staff was very helpful and friendly.The suite room was gorgeous with its sauna and the bathtub ideals after all day walking.Beautiful breakfast room as the whole hotel.Really reccomended!! Couldnt find!
Smell in the room.
The hotel is in the Old Town near the main square, which puts it in the perfect position for a night out or a stroll around the town. The street (Lai) is quiet and in spite of the building works in a courtyeard adjacent to my room, the stay was peaceful.
Fantastic hotel with amazing staff (special thank you to Olga at the reception), very rich breakfast. Location, design and prices - everything is just plain amazing. The booking says that the registration is open till 8pm, but in reality the reception is open 24/7.
Relax centre, comfort, facilities Very good breakfast Room was big enough and decorated very nice
Spa accomodation perfect Breakfast is very good Help from the staff for special requests Better info for normal guests if there is a special event in the hotel (restaurant closed, security staff everywhere ...)
Calm and quite. Perfect location close to old town No hooks to hang towel intended for further use.
very good location and good design. Value for money. I will book this hotel again next time in Tallin.
The whole experience was wonderful: great location, nice spa area, good breakfast...all in all an excellent stay.
Nice, relaxed and very helpful persons at reception desk. Upgrade of room (without asking for it) Some noisy customers in the busy lobby area
the location the view and noise from other rooms.
Beautiful newest hotel with great location, rich breakfast and wonderful room design.
SPA, SPA ... Staff should take care about Tallinn center map to be always in reception.
Good atmosphere. Nice breakfest. Very good location. Spa center was quite small. Sauna was opened only mornings and evenings, it was not mentioned in hotel description.
Location Slow service from the bar, many time I had to pickup my own drinks instead of being served at the table.
Room was clean and comfortable. Breakfast service was very elaborate and fresh. The Mekk restaurant offers and excellent selection for dinner The desk staff/reception appeared somewhat arrogant. There is no parking on site and they arrange for parking at a nearby hotel. If that hotel isn't full, it works well.
we got upgraded for some reason to a suite. Staff very friendly And spoke excellent English. Wonderful breakfast and excellent restaurant. Great location. Would go again. There is a very late night night club across the street and there was street noise all night but only a problem if you left your windows open. We slept fine.
Very comfortable hotel with a good location in the old town, very quite even though it faces a lively street, very clean and well decorated room, responsive staff
Nice hotel for old people. For their 2nd spring. Location best. place for good sleep. stayed 4 days. I am 40 i think i am the youngest guest.During breakfast, the ladies who serve were also so old. I was thinhking to serve them:). There is no elevator to 6th floor. The elevator is done later i think for guest. Definetly not for business. So silent so slow. teras closes at 10 pm.
the staff very good and friendly we had to change our roombecause the carpets were very dirty. The carpets in the secod room, although better, were not very clean either.
everything! including the location of the hotel....
Very nice hotel with cosy atmosphere and excellent location within the old town.
Very friendly and helpful staff in the reception. Good food. housekeeping could be much better The room was much smaller than expected.
Delightful staff and excellent food in the restaurant - better than a top Tallinn restaurant at which I also ate dinner The shower flooded the bathroom floor
staff was really nice and breakfast was good. beautiful bathrooms!
Good location, good service
Good service, nice facilities Bad aircondition in the room, and not possible to open any windows. Bit run down, needs an upgrade
My room was very comfortable and with a great view. The breakfast was superb and the location of the hotel very convenient. I enjoyed everything. No complaints
Nice city hotel with big breakfast buffet, good distance to the old town, shops and harbour.
Roof cafe, The use of a metal bath, 1) Poor lighting in the room, 2) an unfortable arm chair - that was too small to use, 3) water to the bath was only 'warm' on 2 occassions
Location, the room, fitness center, bar on top, the staff The breakfast could be improved, we had troubles with the TV set, two of the spinning cycles in the foitness room were out of order
Everything worked well, thank you The quality of breakfast has gone down, unfortunately
i only stayed there for sleeping - everything okay
It is located in the centre of city.
The breakfast. Friendly staff! Drunk finns in the elevator
Breakfast is announced as "super breakfast"... this is too optimistic...
Relaxed atmosphere (not too noisy or rowdy). Breakfast was good with great choice. Room was clean and double bed was great. Safe in room i also thought was a good idea for safekeeping of passports/ money/ valuables. Really enjoyed my stay here. Only issue i had was there was no coffee/tea making facility in room. Also, would have appreciated more choice of mini snacks and diet cola in room fridge facility.
close to city center, good facilities the room was too hot
-car parking costs for clients near hotel ca 11 EUR for 24 hours,
I liked the water center and the location of the hotel. Also I liked the breakfast, it was good
Waterpark is really good. And it is very convenient to live in a hotel and have an opportunity go to the pool only in bathrobe. Location is also great- it is in the Old City and near major shopping centers. Only 5 minutes on foot to the major square.
Quiet location within easy walking distance to town , swimming pool , friendly and helpful staff . Room not cleaned throughout our three night stay , mediocre breakfast , no air-condition .
cleanliness of the room and location--just a walking distance to old downtown there was a strong and bad clor-Cl smelling around the room
The main reason for me to choose this hotel was the waterpark, and I was not disaappointed. Spacious, relaxing, good for both families and solo travellers. The room was not too impressive- too small for two people, no air conditioning, bathroom was flooded every time we used the shower. Also not so suree about breakfast- one morning experienced shortage of coffee/ juice/ cups, also a bit surprised by potato and meatballs served for breakfast.
swimming-pool beauty treatment and spa the breakfast-menu was strange to me, as a scandinavian. More like our lunch.
Tasty and raznooboraznye breakfast, convenient mestoraspoloenie - in the old town center. did not work the TV remote, no channel in Russian.
Very lovely and elegant hotel. The excellent personnel. Tasty breakfasts. The restaurant is obligatory for visiting. Firm five
charm and ambiance of old building, wine cellar really need to let guests know that skowers is not availbale in all rooms. our room had a shower hose in a claw footed tub and no curtain to contain the water..
no AC in room. Trash pickups at 3:00AM very noisy awakening us every morning.
Atmosphere, very good room, very good staff, breakfast till 13.00 on weekend, place in the center of the city
Reception of Hotel was very good. The room was wonderful.
The free-standing bath in the bedroom :-)
Everything. The location, the building itself and the way in which it had been restored. The food. No
A beautiful, old house, comfortable service, silence, good breakfast. The staff was taking care of the visitors seriously, every one of them spoke that good English. Not, really. Everything was running without any trouble.
The breakfast was amazingly good! The room was really nice and cosy.
Wonderful service. Nice, clean and charming rooms. Lots of character. Lovely breakfast, very comfortable beds, lovely bath products. I can't wait to go back and plan to try to get there again soon for a longer stay.
Great location. Nice Russian restaurant. Friendly staff. They upgraded the room and gave us late check out free of charge.
The nice atmosphere in general, especially the restaurant and lobby. The location. Yes. The very strong smell of smoke (cigarrettes) in the room, which didn´t disappear during the whole stay.
Very central location for touring the Old Town, with large comfortable and well furnished room. The staff were helpful and accommodating.
Nice, historic hotel with friendly staff and good breakfast. The bed was really noisy in room 203...It was hardly holding together... I should of course have mentioned this to the hotel, but forgot...
Nice,big and clean room, excellent location, saturated breakfast. Very comfortable bathroom. The bed had only double mattress options, there were no single king size options available.
Excellent location. Beds not very comfortable.
Outstanding staff. Old world atmosphere and dining room decor. Buffet breakfast and Russian restaurant menu excellent. Hotel has no elevator and that should be mentioned on the web site. Although it must be added that the staff were more than willing to assist with our luggage and needs. During this last hot period, the air conditioning did not cope even though an extra fan was provided. The room was not as shown on the web site.
Excellent service in general.
Location. Rooms are great. Everything nice and new. Very charming renovated historical building. As the hotel is located centrally in the old town, you will hear street voices, laughter from the streets and music until 4am. But not very loud.
Wonderful location in the very heart of the old city, close to all sights we planned to see. The smell of kitchen coming up from the restaurant which was just under our room. The other thing which very unpleasantly surprised us was additional sum of money (230 EEK) charged from my banking account after we'd left and payed all the bills (We already reached the airport, when I got an sms on my mobile phone). I'm still beating my brains out trying to solve what it might have been for.
Good location, good and helpful staff, comfortable, good value for money Unstable Wireless Internet connection during the entire stay
Location, service, meals Positively no
Good breakfast, nice staff, big room.
Very friendly staff and internet free at the reception. Location very good also.
Nice and modern, the staff was ok Having to pay extra for sauna and spa
The hotel was fine. Good room and everything worked fine. Good location. No complaints and added to that the breakfast was varied and substantial.
Very nice, good breakfast, cheap, close to the city center Sauna was for extra charge! and there was no room with one big bed
Very helpful staff, very good breakfast
Excellent location, excellent breakfast
I was particularly impressed by the courteous staff, both in reception and the dining room.
the central location the room was without air conditioning and very noising during the night
very noisy during whole night
The staff are hepful and polite and I liked them. Breakfast, afternoon tea and dinner included in the price was good. Hotel located in old town is brilliant for sightseeing. hotel is clean and comfortable. Although the hotel is situated in a great place for old town it's also got about 5 bars running down one side of the hotel. Be warned that it goes on until about 06:00am Friday to Sunday.The bars play very loud music and the screeching and shouting from the bar patrons is just awful. A shame for the hotel, because it's a great hotel. I could never recommend the hotel because of the noise.
Excellent central location. Friendly and helpful staff. Good breakfast and dinner included in the price. Some late night night noise from bar across the road but not a problem.
The excellent breakfast and good location for pedestrians. Small room, missing lamps, very noisy till 4:00 AM, parking on next street.
Excellent central location
Central location. Clean
Pleasant, comfortable, good staff, very quite, good buffet selection, excellent room cleaning services, very good located for city visiting.
Location in the old town. Lobby bar was good.
Excellent hotel in medieval style. In hotel some hot. If install a conditioners, it will be great.
The staff here are very friendly and helpful. The location of the hotel is great, in the centre of the Old Town. Tallinn is often hot in summer (30 degrees is not unusual) but this hotel is not airconditioned. Our room was very warm, and we had to keep the window open at night. This meant that we were disturbed by street noise all night and we slept badly. The mattress was also old and very worn out. So we did not consider this a five-star hotel by any means.
this is a very beautiful property. the building dates from 1636 and has wood beam ceilings and a fireplace in the lobby. the staff is young and eager to please. we wish we could have stayed longer.
Really classy small hotel, with a medieval ambience in the Tallinn Old City. Rooms are tastefully decorated. The hotel charges the guests extra for using sauna between 11am to 10pm. The only "free" period is from 7am to 11am. Considering that this is not a five star outfit, one would think that there should be no extra charge for sauna, at all times.
Very good location, attentive staff, beautiful interior and rooms The lack of air conditioning requiring you to open windows in summer and having to put up with the noise from all night revellers passing by in the street. We were told that our room had been 'overbooked' and would not be ready till after 16:00 when we arrived.
very luxurious and special
Excellent location,good service,clean and cosy No elevator. It was very cold in the bathroom(room 25) . Otherwise everything was near to perfect
Beautiful building. Very attentive staff.
Nice personell, good food, excellent sauna and massage, and the hotel was in walking distance to everything in The Old Town. Could not have been better.
Nice location. Couryard sviit was very big, excotic and different than normal hotel rooms. Staff was very helpful and friendly.
excellent helpful staff (with good command of english), historic building with very tasteful decorations and fitments throughout, beroom well fitted and very quiet, good breakfasts (and excellent dinners) in stylish dining room, overall a superb location nothing at all
closeness to the Old Town Square
The Merchant House is in the middle of it all - a very convenient place to stay when touring Old Town.
It was a really good conversion job of some 16th century merchant's houses, beside Town Hall Square (Raekoja Plats) in Tallinn's old town. It was a comfortable boutique hotel that was good value for money and the staff were enthusiasitc and helpful.
The hotel is perfectly located --- 5 meters away from the central square. There is free internet and the rooms are big enough. The hotel is probably overpriced given the service they provide --- very much still needs to be done to make it a really cozy place.
The design of the hotel is very beautiful, as well as the location - it is located in the very centre of the Old Town. The staff is very friendly, professional and service-oriented. I am sure to return to this hotel!
The front-desk staff was amazing -- so helpful and friendly. Breakfast was excellent, as was the location in Old Town Tallinn.
Staff were very friendly and the hotel was so central for the old town. The interior was very nice No
the staff and the location temperature control was pretty impossible
I liked the old building, so beautifully renovated. The furnishing is simple and stylish, lovely shower room with underfloor heating and huge comfortable bed. The atmosphere was very friendly and cosy which is important in November with snow outside ! Nothing I didn't like.