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Food was good Didn't fix my broken phone, didn't provide room service, poor concierge service, didn't inform me i was due a discount as part of a wedding party
it was an interesting hotel in an interesting little town the rooms weren't as nice as I expected for the price. Our room was quite small without great features.
common spaces are really nice and probably redone recently the room furniture and bathroom appliances very very old fashioned and needing refurbishing immediately
I enjoyed the atmosphere and the history of the hotel. I like the service and the lounge the most where I can stay there for a piece of cake and a pot of tea during the early night reading a book by the fireplace.
Excellent location, lovely and friendly staff, rooms clean, over all very good hotel. the only think is when we came they gave us room on the side where the car park is. The room was small and for the money too expensive. Next day we asked for room on the other side with a lovely view of the mountains. What a difference. Rooms much bigger and most have balcony!!! So if you do stay ask for the rooms with the view of the village/mountains.
It's isolation, very relaxing We had a double bed but with two single duvets on it???!! Not very romantic!!! Would have been nice to have one kingsize duvet to go with the bed. That's my only complaint though..
Very good hotel, lovely view from our hotel room
Nice old hotel in a good place but a litle "cold".The people at the reseption are very nice,but they dont speak very good english,same in restaurant. The water in swiming pool and jacuzi is cold,after a day at ski place you want a warm swiming pool! In sauna men and women stay together...
free use of sauna/pool
service, disponibility of personnel quite old furnitures
Price is accorndingly with the hotel services and quality. They have a place to rent ski equipment which is very convenient.
the retro feeling the toilet paper was rubbish and the shower was also rubbish
The location. And though its christmas time, the restaurant n bar were open, so no issues.
Nothing outstanding about the hotel! The hotel was very basic and did not match the description on the internet.
Staff very helpful and cooperative, making decisions to resolve issues that resulted in a worry-free stay. Very convenient location for both stations and city amenities. Buffet breakfast beyond what we expected for a budget hotel.
Friendly staff,old fashioned decor, good breakfast, plenty choice. Easy reach from the station and the town. Not far from Aqua City.
Friendly reception who tried hard to help. Basic rooms for a 3-star hotel. Quality of fittings weren't great.
In walking distance to Aqua Park, Resturants & Town Centre The room served its purpose but was very out dated compared to reception, Bar & Resturant. Slow Service at Reception.
Very comfortable hotel and were made to feel very welcome. Great attention to detail.
Beautiful old hotel, from the North side marvellous view to the highest summits. Traditional café and restaurant. Next to "lanovka". On the 3th floor thin walls, everything can be heard from the next room. First the room was rather cold as on of the radiators was full of air, I have repaired it myself. Gaps on wall and wallpaper.
Top class location for both mountain walks in summer and skiing in winter.beds and room very comfortable. Classiest hotel in the area.
Location is perfect, in the middle of Stary Smokovec. Pool and sauna are very nice. Hotel staff at reception is not friendly / helpfull. Bathroom is very simple: only a bath without even a screen or curtain: bathroom is all wet after a shower! Hotel restaurant was closed because of a wedding. There are certainly better options considering price/quality.
style of hotel wellness centre and service
The town itself and the surroundings were beautiful.. The restaurant and breakfast were impressive! Reception staff weren't too friendly and didn't seem to answer the phones... Friends were trying to call the hotel relentlessly and would get no answer!
the room was very clean and comfortable, the staff was very helpful, also i liked the idea of offering a small kitchinette the wellness spa needs improvement, it is very small and could become crowded.
Restaurant was very good. Facility very nice. Convenient location. Shower drain was not working effectively - ended up standing in 3 inches of water.