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Service second to none,nothing was too much trouble to any member of staff; all extremely polite from the moment we arrived to the time we were dropped off at the Airport.The meals were excellent.
Everything!!! Management doing a great job!!!! Checkout was a bit too long.
Luxurious Rooms; Beautiful Mountain Views
kindly staff N/A
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Toured the city
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
The service staffing at breakfast was fantastic. Air conditioning in room was nice. Clean room and bathroom. Needs a pool
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Localization, cleaness and confortable
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
The hotel staff is always very polite,the facilities are clean and tidy.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
everything - especially the staff
Location Lack of evening restaurant, but plenty of places nearby
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Cosy rooms, excellent restaurant & staff.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
The staff on the Reception desk were extremely welcoming and helpful.
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
Room was too hot Room was too hot
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Nothing No a/c
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
Convenient old - town edge location; very helpful staff and good service; well appointed room.
Kindliness, Italian speaking
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Position in city centre, small, quiet, ok buffet redesign needed
Nice room, friendly staff I would have liked a room for the same price but with a better view
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
It was very warm, friendly and comfortable.
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
The room is spacious, the hotel brand new and the location excellent.
very nice hotel no
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
Kindness of staff, nice room
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
one of the best in europe.
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
Friendly staff and good privacy. No complaints.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
Lovely hotel in great location.....
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
Very nice location and view. Good condition at SPA. They have only a few parking place free. We must pay for parking close to hotel.
The hotel was centrally located and the pools and hot tubs were wonderful. The rooms where very spacious. Cleaning fees were high and unlisted.
Very good hotel located in a paradise in middle of Austrian Alpes. The hotel price is ok 83 euros for a couple per night, but at the end they included a 48 euros as final cleaning taxes and with breakfest it tooks 167 euros per night, too expensive for only one day.
Nice SPA, very gentle receptionists. The furnitures/carpets are a little old-style. It wasn't very clear at the online reservation you'll have to pay an extra for the final cleaning rate for the apartments. Better to include it directly on the apartment rate.
the location , staff , treat you as very important person, the food , every thing is great on this hotel and very well recommended in seefeld in tyrol No internet in the rooms however hotel give guest free internet access in the lobby
I enjoyed the friendliness of the staff and the way I was made to feel like a V.I.P. The food was excellent and the invitation to drink wine in the famous wine cellar with members of the family was a lovely touch. All the little touches were there to make one feel welcomed and special.
It is our first experience. Very pleasant place to stay. Our room is a bit far from the main lobby.
Very nice hotel staff, excellent place for relaxing and interesting time.
fine cuisine, friendly staff room similar but not as shown on booking website
Arriving at 1am, 'immediately warmly greeted by Night Staff who took care of our baggage & car. This hotel was heaven on earth, not only stunning in every way but located in probably the main street of town - brilliant, and the service SO kind and friendly - being a 5 star, it could've been quite stiff but it wasn't. The 6 course half board table d'hote dinners were amazing with so much choice in various restaurants within. Not only was each course delicious, the presentation was incredible - each course arrived on a different type of plate, be it glass, porcelain, slate etc displayed like a piece of art, and the breakfasts - about 150 items to choose from! Endless finishing touches all around - AWEsome place - incredible, beautiful. Only that we had to eventually leave!
Very nice atmosphere. Half pension very good value.
The meals were fantastic -- breakfast and dinner. Hotel room was a little "stuffy" when we first arrived. Perhaps the room should have been aired out before our arrival.
Services, location, spirit
Friendly efficient staff. Ambiance and attention to detail in keeping the public areas in original style decor but at the same time comfortable. Choice of dining options with price ranges to suit all pockets. Excellent breakfast choice. Excellent location in easy walking distance of railway station , numerous ski runs and and various winter activities.
very friendly and helpful staffs
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
The comfort and high standard The design of the room
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
location, comfort of room no tea/ coffee facilities in room
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
The location, staff, and breakfast were all amazing. We would come back just for the breakfast! The room was fine but we were expecting better. The bed and linens were average, the bathroom was a bit odd in that our young children could never reach the faucets and the door always swung open and hit you when using the toilet. Also, the room was very hot (in February), and the only way to effectively cool the room was by opening the window and enduring construction noise next door.
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
The restaurant on the fifth floor and its the very central position.
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec