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Plenty of room everywhere, breakfast very good, bar very well stocked
a bit cold and draughty fire place not in use
Value for money , friendly , great rooms and food
Friendly hotel with good menu and good beer in wonderful location opposite the Abbey.
very special sunday price, which included free wi fi and breakfast. no complaints
Good bar and food and plenty of room, you don't have to sit in the restaurant to eat
The staff were friendly and the room was clean and comfortable. Ideal location for Cheltenham races which is only a 20 minute journey by car. The breakfast was lovely and although the staff were friendly the service was very slow. The en suite shower was extremely cramped.
I enjoyed the relaxed atmoshphere and the friendliness of the staff
Free Wi FI No place in shower for Soap - Great shower, but where do you put the soap/shower-gel??
location was excellent and good value for money shower in bathroom was very poor
Friendly staff. Excellent value for money. Good 'pub' food and very good breakfasts.
Very comfortable room, modern and clean. Good bed and very happy to find extra pillows supplied. Breakfast lovely, and evenings meals were good. Great location. Floors in room above are very creaky and you could hear their conversations/ baby crying. We did mention this to the manager before we left.(and the shower was dripping constantly).
The cotton sheets on the bed. We were not offered a choice of room, which was disapppointing because they were not full. We could not operate the shower as the taps were exceedingly stiff. The window in the room could not be opened - it was stiff too. The staff were not v friendly, although efficient.
We liked the food,Breakfast and Dinner was excellent.staff and room was very good. None
Friendly staff, room clean and well stocked. Lovely decor. Good value fo money. Ate food good.
Reasonable cost perfomance.
Everything was clean. Breakfast was excellent. Nice simple decor in bedrooms. Slight road noise when window open.
loved the old inn, accommodation and restaurant which was excellent everything was very good
The Staff were all very friendly and attentive to our needs The door on the outside of the accomodation was damaged and would not lock, due to a previous incident. Food was good and wholesome but a little expensive compared to others in the area.
Friendly service, good food, good views from room. No
Convenience of location, facilities, the view. We were unable to check out early as there was no staff present.
Staff were exceptional - friendly efficient and polite.Fantastic views from room and central for touring the area. Only minor things- room needed more light, uncomfortable chairs in room.
the breakfast and free wi fi in the room
location was perfect staff were very attentive food was very good noththing
Wonderful views across the countryside, easy to find, very friendly and helpful staff. The food was delicious.
extemely enjoyable, excellent room with lovely views and excellent food very friendly staff no
The staff were all friendly and helpful, the manager/owner was hands-on and approachable, and the hotel was as good as it was 13 years ago when we last stayed there. He was also there at that time. The one thing that let this hotel down a bit was that it is in need of some re-decoration
the food was excellent. However the rooms were a bit dingy and the bathroom could do with an up-date, black mould around tiles etc.
Easy Going friendly atmosphere No
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
ble to leave the car in the car park for 3 days.
Good value for money, food also very good value, no complaints
as we had an early start sandwiches were provided for breakfeast these were apreciated and tasted fresh in the morning. Evening meal was also of good standard. could consider slightly later finishing serving evening food
Very friendly staff, nice clean room. Very chilly room in the night.
The only reasonably good thing was the room although this wss very cold without any for of available heating. Very poor facilities; especilally for dining, uninviting atmposphere, no-one in attendance in evenings so dining room seemed closed at times. Poor dinner menu and food. Lack of and inaccurate verbal information on arrival.
Checking in was easy and we were met with courteous friendly attendtion.
Quiet Cobwebs above bed, no shampoo/shower gel, bed not made up properly (lower sheet left wrinkled), bathroom electrics not compliant with current regulations (Saniflo isolator should be outside the bathroom or cord-operated).
everybody was eager to please lack of choice for evening meal
Accommodation was clean, pleasant and of a high standard. Disappointed in the quality of the food